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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

business marketing

All Episodes

06:36

Your Face Says It All

The Michelle Pascoe Hospitality Podcast ·

2024/09/26

In this episode, we dive into the powerful connection our facial expressions create, particularly through the simple act of smiling. We'll explore how a genuine smile can foster trust, build rapport, and enhance communication in both personal and professional settings. Learn why your face says it all when it comes to connecting with others and how a smile can positively impact customer experiences and team dynamics.

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55:16

Women Leading the Way: Mentorship and Market Strategy

The Michelle Pascoe Hospitality Podcast ·

2024/09/17

In this incredible episode I sit down with Rachel McHugh, a dynamic leader in the gaming industry with a fascinating career journey that proves there’s no one path to success. With a Bachelor of Commerce in Marketing and Demography, Rachel initially aspired to become a demographer for the Australian Bureau of Statistics. But life had different plans! Rachel shares her story of pivoting from her initial dreams to a career in marketing, first with Dental Corporation and Yokogawa, before making a bold

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19:08

Mapping the Customer Journey

The Michelle Pascoe Hospitality Podcast ·

2024/09/10

In this episode, I dive into the fascinating world of Mystery Shopping, exploring how to bring data to life to create unforgettable customer experiences and elevate service standards. Join me as I uncover the secrets behind our proprietary OARS system, featuring over 10,000 carefully crafted questions designed to evaluate every aspect of a business. Through comprehensive benchmarking and trend analysis, we provide businesses with the insights they need to excel in today's competitive market. I also

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48:41

Are Robots Taking Over The World?

The Michelle Pascoe Hospitality Podcast ·

2024/09/03

In this episode, we dive into the digital landscape with Tracy Sheen, author of the award-winning "The End of Technophobia" and the upcoming "AI & U: Business Reimagined." Tracy, a leading futurist in APAC, is renowned for demystifying complex tech concepts and making them accessible for businesses of all sizes. With over 120 workshops delivered across Australia in the past year, she brings a wealth of experience and insights on leveraging AI and digital tools to foster business innovation and

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09:20

The Power of Connection & Learning Across Industries

The Michelle Pascoe Hospitality Podcast ·

2024/08/27

In this episode, I share my recent experience speaking at a conference outside the hospitality industry. It was an eye-opening opportunity to learn new things, meet inspiring people, and broaden my perspective. I dive into the importance of continuous learning and education for personal and professional growth, and how stepping into different industries can enrich your journey and expand your network. Tune in to explore the value of staying curious and connected in our ever-evolving world.

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The Power of Connection & Learning Across Industries

The Michelle Pascoe Hospitality Podcast ·

2024/08/27

In this episode, I share my recent experience speaking at a conference outside the hospitality industry. It was an eye-opening opportunity to learn new things, meet inspiring people, and broaden my perspective. I dive into the importance of continuous learning and education for personal and professional growth, and how stepping into different industries can enrich your journey and expand your network. Tune in to explore the value of staying curious and connected in our ever-evolving world.

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46:28

Purple Friday in Ballina: A Grassroots Movement...

The Michelle Pascoe Hospitality Podcast ·

2024/08/12

In this episode, we explore the inspiring story of Tere Sheehan, CEO of Cherry Sports Group, and the creation of Purple Friday, a movement born out of a tragic domestic violence incident in Ballina. As the town was already struggling to recover from devastating floods, Tere's leadership and his team turned this dark moment into a powerful symbol of unity and resilience. Partnering with the Rotary Club of Ballina on Richmond, Purple Friday mobilised the community, with 91 local businesses, schools,

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Purple Friday in Ballina: A Grassroots Movement...

The Michelle Pascoe Hospitality Podcast ·

2024/08/12

In this episode, we explore the inspiring story of Tere Sheehan, CEO of Cherry Sports Group, and the creation of Purple Friday, a movement born out of a tragic domestic violence incident in Ballina. As the town was already struggling to recover from devastating floods, Tere's leadership and his team turned this dark moment into a powerful symbol of unity and resilience. Partnering with the Rotary Club of Ballina on Richmond, Purple Friday mobilised the community, with 91 local businesses, schools,

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59:06

Southern Charm in Australia: The Red Gum BBQ Story

The Michelle Pascoe Hospitality Podcast ·

2024/08/06

In this episode, we delve into the heart of Red Gum BBQ, Australia's first B-Corporation certified restaurant, to uncover how Melissa Goffin and her team blend Southern charm with a commitment to sustainability, ethical business practices, and women's advocacy. Join us as we explore the journey of Red Gum BBQ from its humble beginnings to becoming a trailblazer in the hospitality industry. Melissa Goffin, co-owner of Red Gum BBQ, has successfully navigated the complexities of sustainability, people

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01:22:02

Redefining Real Food: Phil Dawson's Vision at Ruby...

The Michelle Pascoe Hospitality Podcast ·

2024/07/30

Phil's dedication extends beyond his business, as he actively supports local charities like Local Kind, Royal Far West, and Head High Skills. His efforts have not gone unnoticed; Ruby Lane has garnered numerous accolades, including the Northern Beaches Sustainability Award, Covered Magazine Coffee Championships, and a finalist position in the Restaurant & Catering Association's Best Breakfast in Sydney category, along with the Sydney Water Sustainability Award. With a history of owning and managing

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32:38

Celebrating 30 Years of Excellence! Igniting...

The Michelle Pascoe Hospitality Podcast ·

2024/07/24

Join me in this special episode as we commemorate three incredible decades in business. This journey wouldn't have been possible without the amazing clients, business associates, and mentors who have shared their wisdom, listened, and cared. To the thousands I've had the privilege to train, thank you. Your dedication and growth have been inspiring. A heartfelt thank you to my incredible team at O.O.P.S. Your insights and reports have made a profound impact on our clients. To everyone who has allowed

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54:00

EP231MP

The Michelle Pascoe Hospitality Podcast ·

2024/07/16

Get ready for an inspiring episode of my podcast as I welcome Peter, the CMO of Reflections Holidays. Leading the largest outdoor hospitality brand in NSW, Peter is at the forefront of an incredible brand transformation. In just two years, he has driven Reflections to new heights, increasing brand awareness by 35%, boosting revenue by 18%, and doubling the loyalty club to an impressive 300,000 members. Under Peter's visionary leadership, Reflections is redefining camping, evolving from a traditional

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58:13

Connecting Culinary Excellence: An Inside Look with...

The Michelle Pascoe Hospitality Podcast ·

2024/07/10

Join me for an insightful conversation with the dynamic duo behind Straight To The Source, Tawnya Bahr and Lucy Allon. In this episode, we delve into the world of culinary excellence, sustainability, and the importance of connecting with the origins of our food Tawnya Bahr, an esteemed culinary expert, Group Executive Chef, and Director of Straight To The Source, shares her extensive experience and passion for the food industry. With over 26 years in the field, Tawnya is a prominent advisor and

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52:40

Crafting Careers Beyond Conventional Paths with...

The Michelle Pascoe Hospitality Podcast ·

2024/06/26

Join me for a compelling conversation with Rebekah Di Blasi, founder of Design Your Best Work Life, as we delve into the transformative power of early career experiences in hospitality and retail. With over 15 years in corporate HR and recruitment, Rebekah brings a wealth of knowledge to the table, particularly in supporting mid-career professionals through significant career transitions. In This Episode: - Rebekah’s Journey: Discover how Rebekah navigated her own career crossroads post-family life

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40:18

A Blueprint for Seamless and Sustainable Event...

The Michelle Pascoe Hospitality Podcast ·

2024/06/11

In this episode, I have the pleasure of hosting Emma MacGregor, a seasoned professional with over 20 years of experience in the Events and Hospitality Industries. Her extensive background spans venue management, catering, and sales, making her a true connector of like-minded individuals. Emma is passionate about sustainability and is committed to driving significant changes in an industry she deeply loves and understands. Emma's expertise as an Event Producer is unparalleled. She has a natural eye

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14:11

From Ambience to Menu: Making Your Venue the Place to Be

The Michelle Pascoe Hospitality Podcast ·

2024/06/04

In this episode, I delve into how to prepare your hospitality venue for the upcoming Long Weekend. With cold weather setting in, it's essential to make your space appealing to both regulars and visitors. I'll discuss creating cozy spaces that invite guests to linger, the impact of fresh flowers on your decor, and how to craft an inviting ambience that sets your venue apart. Additionally, I highlight the importance of introducing a new, short menu that caters to the season, ensuring that your team

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14:12

Lessons from the Hospital: Cross-Industry Insights...

The Michelle Pascoe Hospitality Podcast ·

2024/05/30

In this podcast episode, I delve into a personal experience at St. Vincent's Hospital, highlighting the valuable lessons we can learn by looking beyond our own industry. During my time at the hospital, I observed various operational practices, communication strategies, and cultural aspects that significantly enhanced efficiency and teamwork. By sharing this story, I aim to illustrate how we can draw inspiration from different sectors and integrate these insights into our own businesses to foster

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Lessons from the Hospital: Cross-Industry Insights...

The Michelle Pascoe Hospitality Podcast ·

2024/05/30

In this podcast episode, I delve into a personal experience at St. Vincent's Hospital, highlighting the valuable lessons we can learn by looking beyond our own industry. During my time at the hospital, I observed various operational practices, communication strategies, and cultural aspects that significantly enhanced efficiency and teamwork. By sharing this story, I aim to illustrate how we can draw inspiration from different sectors and integrate these insights into our own businesses to foster

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23:12

Episode 225 THE BIG FOUR: COMMON MISTAKES AND HOW TO...

The Michelle Pascoe Hospitality Podcast ·

2024/05/24

Are you making one of the four biggest mistakes that can derail your business? In my latest episode, I uncover the critical errors many business owners overlook. From setting a clear vision to the essential skills you need to lead, I’ve got you covered. Join me as I tease out the hidden traps and share strategies to steer your business towards success. Don’t miss out on these game-changing insights—tune in and transform your approach to business management! Hospitality Momentum:

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59:12

Boost Your Revenue: Guide to Direct Bookings and...

The Michelle Pascoe Hospitality Podcast ·

2024/05/14

Join me for an insightful conversation with Bart Sobies, the powerhouse behind The Accommodation Show, iBooked.Online, and the STRIVE to Thrive Conference. Bart's entrepreneurial journey began at just 15 with his first online business, which grew into a successful tech company. With his deep expertise in technology, marketing, and investment, Bart has become a guiding light in the hospitality industry. As an authority on direct bookings, marketing, branding, and digital products, Bart has helped

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