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PODCAST

SMACK Hospitality

SMACK Hospitality

Welcome to SMACK! Just like our name, everything we do here is a little different and yet you’ll probably have more fun here than elsewhere. SMACK Hospitality Media is your one-of-a-kind source for hospitality and tourism-related edutainment. It is our mission to provide fun and engaging content for industry professionals in modern media formats. With our podcast we aim to give everybody around the world the chance to meet key decision-makers and trailblazers of the hospitality industry. Chasing

business management

All Episodes

58:31

S3E11 (EN) - Hosco and entrepreneurship with Olivier...

SMACK Hospitality ·

2022/02/15

A true entrepreneur joined us for this podcast episode. Olivier Bracard, CEO & Co-founder of Hosco. Olivier gave us an insight on his career path into hospitality from his early starts, over EHL, his first internship, his time at JLL Hotels & Hospitality and finally, how he became an entrepreneur and started Hosco. He talked about the challenging times of the crisis but also about the possibilities that arose from it, when being forced to leave the comfort zone and think creatively. We learned about

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46:53

S3E10 (EN) - JLL Hotels & Hospitality, human capital...

SMACK Hospitality ·

2022/01/31

For the second episode of 2022 we were lucky to catch Gilda Perez-Alvarado for a chat. She talked to us about her time at Cornell University, her love for travel and cultures and how she found her passion for real estate finance in combination with hospitality. Leading a team of 350 professionals all over the world at JLL Hotels & Hospitality, Gilda explained how important it is to invest in people and to set them up for success and how the industry is shifting towards more diversity as well as more

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61:28

S3E09 (DE) – Breidenbacher Hof, high-end luxury...

SMACK Hospitality ·

2022/01/18

Kicking off the year in style, we met Cyrus Heydarian, Operator & Managing Director of the Breidenbacher Hof in Düsseldorf. Having been in the business facing two crisis, he elaborated how the employee is the most valuable resource and how important communication is with all the uncertainty the pandemic has caused. He talked about the challenges and chances that arise from Covid-19 for the hotel business, how topics such as employee shortage, salary and price structures will affect the industry in

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50:11

S3E8 (EN) - Montreux Jazz Festival, legacies and...

SMACK Hospitality ·

2021/12/21

For the final episode in 2021, Mathieu Jaton, CEO of Montreux Jazz Festival in Switzerland stopped by, just before Christmas. Having graduated from the Ecole hôtelière de Lausanne (EHL), Mathieu gives us an insight on what hospitality has taught him and how his background affects his day to day job. He told us about how he and Claude Nobs, the co-founder of the festival and his predecessor, met and what he learned from both of them and why it is so important to create valuable experiences for

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49:23

S3E7 (EN) – The Student Hotel business model with...

SMACK Hospitality ·

2021/12/07

We had the chance to catch Charlie MacGregor, CEO and founder of The Student Hotel for a quick chat before the end of the year and he told us about how he got into the industry and the origins of his very unique hotel concept with TSH. As travelling is about experiences, Charlie explained how a hybrid company that accommodates students, young professionals, leisure and business guests all at the same time offers exactly that, by creating co-working spaces and areas for people to meet and connect,

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48:38

S3E6 (EN) – Meta aka Facebook, consumer behaviour and...

SMACK Hospitality ·

2021/11/23

For this episode we met Jan Starcke, Travel Industry Lead at Meta, formerly Facebook. He allowed us some interesting glimpses behind the scenes of his work and told us, what it was like to join Facebook back in 2013, being part of the first one percent of the company. We learned about trends and evolvements emerging in the world of Meta, especially communication apps such as Instagram or virtual reality like Oculus. We also got an insight on which investments didn’t pay off, what the covid reaction

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51:06

S3E5 (DE) – ÖHV, tourism politics and work 4.0 with...

SMACK Hospitality ·

2021/11/09

This episode takes us back to the German Hotel Convention 2021 (Deutscher Hotelkongress 2021), hosted by the dfv Mediengruppe and ahgz, where we caught up with Michaela Reitterer, President of the Austrian Hoteliers Association (ÖHV) and Hotel Director of the Boutiquehotel Stadthalle in Vienna. Michaela talked to us about the structure and organisation of the ÖHV, tourism policies and the significance of hotels and gastronomy for the industry. Beyond that, she explained how important

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36:37

S3E4 (EN) – Steigenberger and new horizons with...

SMACK Hospitality ·

2021/10/26

In this episode we spoke to Marcus Bernhardt, CEO of the Steigenberger Hotels AG. He talked to us about the chances that arise from Covid, how Deutsche Hospitality has rebuilt and reorganized itself, how new brands like Porsche Design Hotels, House of Beats or MAXX by Steigenberger where established within the portfolio and how the demand for lifestyle and experience has grown. Further, Marcus gave us an insight on security and one-system-platforms, the benefits of franchising, the role of

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45:02

S3E3 (DE) - Tyrol, winter season and sustainability...

SMACK Hospitality ·

2021/10/12

The third episode of season three took us to Tyrol, Austria where we spoke to Florian Phleps, CEO of the Tirol Tourist Board. He talked to us about how he made it into the industry, coming from a law background, the development of Tyrol, how the crisis has changed not only his day to day job but the industry as a whole and what issues need to be addressed now and in the future. He also filled us in on how Tyrol as a tourism region differs from others and what challenges and chances arise as a

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49:36

S3E2 (DE) - Traveler- and employee engagement with...

SMACK Hospitality ·

2021/09/28

The second episode of season 3 took us to the German Hotel Convention (Deutscher Hotelkongress 2021), hosted by the dfv Mediengruppe. Thomas Edelkamp, Chairman of the Board at Romantik Hotels & Restaurants AG joined us during the event and told us about his career starting as waiter, his 10 years abroad and what it was like to be FIFA’s Managing Director of accommodation services during the 2006 football world cup. We also learned what differentiates the Romantik Hotels & Restaurants from others,

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46:56

S3E1 (EN) – citizenM, development & values with...

SMACK Hospitality ·

2021/09/14

Welcome to season 3 of the SMACK Hospitality Podcast! To start the season in style, our season opener took place in Amsterdam and we spoke to Michael Levie of citizenM. Michael told us about the journey and hierarchy structure of citizenM and why it is totally different to other hotel companies. He also shared his experience on what it takes for a brand to establish itself, how important it is to have shared values amongst the team and how travel and education in the industry has evolved and will

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34:31

S2E21 (EN) – Concept development and chasing a dream...

SMACK Hospitality ·

2021/07/27

For the final episode of season 2 on SMACK Veerle Donders from Zoku came to join us on the show and told us all about her career to becoming Concept and Brand Director. From knowing at the age of 10 that hospitality was going to be her career choice, to doing things a little different throughout her studies, Veerle is the living proof that dream careers do happen. She let us in on the secret behind creating a successful concept and explained to us what it takes to roll out a concept in a new

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50:24

S2E20 (DE) – Tradition, Leadership & TV-talks with...

SMACK Hospitality ·

2021/07/06

If you are looking for a true role-model in hospitality, Caroline von Kretschmann, Manging Director at Hotel Europäischer Hof Heidelberg, ranks as high as they come. With 1000 and 1 stories to tell, Caroline stood at the forefront of the of German hoteliers and hospitality during the pandemic, speaking on behalf of the industry with politicians, national and international TV-stations. As if all that wasn’t impressive enough, she runs a forth-generation 5-star superior hotel, is a member of various

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46:57

S2E19 (EN) - Fair travel and future trends with...

SMACK Hospitality ·

2021/06/24

In Episode 19 of season 2, we had the chance to sit down with Michael Ros, CEO & Co-founder of Bidroom, an OTC brand with the aim to enable fair travel, both for hotels and travellers. He shared his personal story and filled us in on how to successfully build early-stage startups, how he came up with the idea of the first membership-based marketplace that connects hotels and guests and how Bidroom differs from regular OTA’s. We also discussed future trends and changes, both in the industry and in

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44:42

S2E18 (EN) - Entrepreneurship, funding & Cloudbeds...

SMACK Hospitality ·

2021/05/25

This episode takes us all the way to the West Coast of the United States, where Richard Castle, Co-Founder and COO of Cloudbeds, joined us to tell his and Adam Harris’ story of how the story behind Cloudbeds unfolded. From two guys, who had nothing to do with hospitality other than a passion for travelling, to an award winning international hotel tech company – what sounds much like a fairy-tale story, in fact involved some very clear strategies and ideas well ahead of their time. Richard let us in

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48:54

S2E17 (EN) – Wellness, Sustainability & Six Senses...

SMACK Hospitality ·

2021/05/12

A truly inspirational episode on the SMACK hospitality podcast leads us to Neil Jacobs, CEO of Six Senses Hotels & Resorts. Neil told us the amazing story behind the Six Senses brand, how it evolved from a local South-East Asian Resort Brand to a global hotel company with properties across the globe. We also got a sneak preview of the next destinations Six Senses is currently planning and learned why they are adding Six Senses Place, a members club concept inspired by Soho House, to their

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42:14

S2E16 (DE) – New Work and Development with Isabell Fuss

SMACK Hospitality ·

2021/04/29

Isabell Fuss, Group Vice President Development at Ruby Hotels joined us for a special episode to talk about something very different than her actual role at Ruby. Talking about New Work, a topic very dear to Isabel’s heart as a senior manager in the company, she shared some insights into what a modern company culture could look like and how it must be communicated. Beyond that Isabel explained to us how the product of Ruby Hotels will continue to develop in relation to the urban style they have

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61:14

S2E15 (EN) – Concepts, strategies & sustainability...

SMACK Hospitality ·

2021/04/21

Marloes Knippenberg, CEO of Kerten Hospitality joined us for an in-depth talk on strategy and concepts, while letting us in on her thought process of some the corporate decisions she has taken. Beyond that Marloes shared her take on the role of women in hospitality and let us in her thoughts on effective sustainability in hospitality Enjoy the show!

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50:56

S2E14 (DE) -HSMA and developing a hotel group with...

SMACK Hospitality ·

2021/04/08

In episode 14 of season 2 we were fortunate enough to meet someone, who’s pretty much done it all. Former president of the HSMA, recently elected regional DEHOGA president, owner of the Hotel Friends group and never shy of an opinion – Haakon Herbst truly has seen and done it all. In this German episode this hotel veteran talks to us about what it’s like to have to close down a hotel in times of Covid-19 and tells us why change generally speaking is never bad. Enjoy the show.

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52:04

S2E13 (EN) – The future of (business) travel and...

SMACK Hospitality ·

2021/03/16

In this episode Christopher Hartley, CEO of the Global Hotel Alliance (GHA) joined us for a talk about the future of (business) travel and loyalty programs. Chris is not only an experienced traveller, but also a veteran of the hospitality industry, so it goes without saying that we also asked him about his favourite airline, loyalty program and hotels – you’d be surprised… Enjoy the show!

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110 results

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