Service Design Podcast

Kaarel Mikkin is de co-founder of service design & branding consultancy Brand Manual. An international agency establish in Tallinn and Stockholm that designs customer experiences. Brand Manual used to be a marketing company that saw the need to expand towards a service design agency.    “Service design is the new marketing”   Band manual won the service design award for best commercial project with their project That reinvented the bookstore for Apollo. They redesigned a bookstore into an inspiring

Erika Flowers is Principal Service Experience Designer at Intuit, and Morgan Miller is Senior Service Designer for Stanford University’s central IT organisation. Together they are the founders of Practical Service Design. In this episode they explained the importance of the word “practical” in the service design community, and the need for a channel to get people who are new to service design on board. We also talked about the use of data and making something meaningful out of it, and they explained

With our mobile podcast studio we walked around the Global Service Design Conference and bumped into some very inspirational people! We talked to speakers, volunteers, visitors, chapter builders and many more, all coming from different parts of the world from Japan to Sweden.  But one thing they all had in common; they were all passionate about service design! Relive the conference here!   INSPIRATIONAL PEOPLE YOU CAN LISTEN TO IN THIS PODCAST:   Sarah Schulman  Partner at Inwithforward - Speaker

Simone Carrier in head of service design at FutureGov, that focusses on service design project for governments. Together we talked about what service design means to governments, what the differences are between government over the whole world and how service design will evolve in the future. Simone also gave some great insight tips on who they successfully run these project at FutureGov.  Discover more insights about this conversation   Our experiences are so shaped by services like Deliveroo,

Jesse Grimes has been practicing service design from the very beginning of its existence. He’s a senior service designer at Informaat and plays an important role in the service design community as management board member of the Service design network and as Editor-in-Chief of Touchpoint.  Jesse explains how service design became a well established discipline in lots of different disciples around the whole globe, he shares his experience on visiting China. We also talked about the importance of