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PODCAST

Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

business management

All Episodes

27:37

How to Maximize Revenue in Your Service Departments

Fixed Ops Roundtable ·

2024/09/02

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in helping dealers maximize their service department’s potential.Maureen, with her 38 years of experience, brings a wealth of knowledge on everything ...

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22:02

How to Protect Your Dealership from Margin Compression

Fixed Ops Roundtable ·

2024/08/26

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression.As dealerships across the country grapple with shrinking margins, this conversation couldn't be more timely. Dennis and Josh bring their wealth of experience to the table, offering practical solutions and innovative tools that can h...

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23:55

David Reinicke: How Automotive Warranty Network Can...

Fixed Ops Roundtable ·

2024/08/19

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process?In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty clai...

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18:37

Tully Williams: The Evolution of Customer Experience

Fixed Ops Roundtable ·

2024/08/12

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode dives into the powerful changes happening in Fixed Ops, led by industry innovator Tully Williams. With years of experience under his belt, Tull...

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20:29

Dale Smith: Why Are Multi-Point Inspections Such a...

Fixed Ops Roundtable ·

2024/08/05

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals with the knowledge and skills needed to excel in fixed operations. BG Products, Inc. is renowned for its innovation and leadership in automotive m...

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16:11

Allie Peters: Rising Through the Ranks (VP Cavender...

Fixed Ops Roundtable ·

2024/07/29

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as one of Automotive News' 40 Under 40, Allie's journey is an inspiring testament to hard work and dedication👉 Register for the upcoming Fixed Ops

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18:55

Micah Tindor: How to Enhance Appraisal Accuracy and...

Fixed Ops Roundtable ·

2024/07/22

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic planning at Cox Automotive, overseeing Kelley Blue Book’s Instant Cash Offer program. With years of experience in the automotive industry, Micah br...

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23:22

Tiffany Peeler: How Brooke.ai is Transforming...

Fixed Ops Roundtable ·

2024/07/15

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance both customer and employee experiences.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Tiffany elaborates on

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19:24

Building a Purpose-Driven Fixed Ops Agency with Aaron...

Fixed Ops Roundtable ·

2024/07/08

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fostering growth through innovative solutions. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this epis...

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17:52

Building a Best-in-Class Service Department with Ed...

Fixed Ops Roundtable ·

2024/07/01

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwood Ford in Sherwood Park, Alberta.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we delve

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21:23

David O’Brien: The Power of Effective Daily Team...

Fixed Ops Roundtable ·

2024/06/24

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat Ryan organization to leading Quantum5’s groundbreaking initiatives.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this

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15:49

Anne Lister’s Tips for Success in Fixed Operations

Fixed Ops Roundtable ·

2024/06/17

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedication to building strong relationships with her team and customers, fostering a culture of transparency, and implementing innovative solutions to en...

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21:35

Rob Leary: Maximize Your Dealership’s Profit with...

Fixed Ops Roundtable ·

2024/06/10

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions.Today, we delve into an essential yet often overlooked aspect of dealership operations—warranty analysis. Rob and his team are revolutionizing how dealerships approach warranty labor and p...

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21:30

Kerri Wise: Bridging the Trust Gap with Technology

Fixed Ops Roundtable ·

2024/06/03

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience?In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network (WOCAN). What We Discuss in This EpisodeKerri emphasizes the crucial role technology plays in bridging the trust gap between dealerships and cu...

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31:46

How to Boost Service Department Performance with Mikey B

Fixed Ops Roundtable ·

2024/05/27

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landscape of fixed operations through innovative training methods and tools. From the importance of the service walk-around to the impact of proper ...

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14:02

Achieving Excellence in Fixed Operations with Dawn...

Fixed Ops Roundtable ·

2024/05/20

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation in the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Have you ever wondered what it

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14:36

Maximizing Dealership Efficiency with Randy Koch

Fixed Ops Roundtable ·

2024/05/13

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Randy opens up about the fundamental importance of parts in dealership success, drawing from his upbringing in a family deeply

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16:08

The Profit Potential of In-House Windshield Repair...

Fixed Ops Roundtable ·

2024/05/06

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth.In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Glass Management Software, the driving force behind dealership glass solutions for over four decades.What We Discuss In This Episode:As we explore the...

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15:19

Optimizing Fixed Ops Performance through Data-Driven...

Fixed Ops Roundtable ·

2024/04/29

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14:50

Sara Hoagey: Don't Lose an Employee for $2 per Hour

Fixed Ops Roundtable ·

2024/04/22

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