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PODCAST

UXDA | Financial UX Design Podcast

UXDA | Financial UX Design

The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.UXDA designs

business design

All Episodes

13:12

#26 Tips to Improve Financial App

UXDA | Financial UX Design Podcast ·

2024/11/11

This episode reviews a comprehensive guide on user experience (UX) design for financial applications from UXDA. They discuss the guide’s essential recommendations, which focus on creating a seamless user journey, ensuring critical information is accessible, and simplifying transaction processes. Emphasis is placed on user-friendly customer support, transparent and secure presentation of financial data, and intuitive navigation for new and returning users. The conversation underscores how even...

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11:40

#25 How Fintechs Are Creating Purpose-Driven Banking

UXDA | Financial UX Design Podcast ·

2024/11/08

This episode explores the concept of purpose-driven financial products and the idea of soulful fintech, suggesting that financial products—like banking apps—can go beyond basic functionality to inspire positive emotions in users. By embracing humanity and purpose, companies can forge deeper, more meaningful connections with customers, enhancing loyalty and engagement. The discussion centers on seven core pillars that define soulful fintech: humanity, purpose, connection, story, personality, p...

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9:31

#24 Methodology to Empower UX in Banking

UXDA | Financial UX Design Podcast ·

2024/11/06

This article from UXDA explores how financial services can stand out from competitors by creating a unique customer experience through UXDA's Value Pyramid. Maslow's hierarchy of needs is used as a framework to demonstrate how products evolve from offering basic functional value to fulfilling higher-level needs. To stand out in a crowded market, products need to move beyond functionality and address needs like usability, aesthetics, status, and mission. UXDA applies this model to the ba...

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13:42

#23 The Surprising Parallels: Banking and Sex

UXDA | Financial UX Design Podcast ·

2024/11/04

This podcast emphasizes that financial products should be designed to be "sexy" to be successful - engaging, visually appealing, and emotionally resonant. It draws parallels between the sexual revolution and the banking industry's shift from transactional to experience-focused interactions. They outline strategies for banks to enhance product appeal, including humanizing the user experience, simplifying complex processes, and incorporating playful elements. Ultimately, by designing for emotio...

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11:46

#22 Future Banking Trends: 5 Ways Money Will Disrupt...

UXDA | Financial UX Design Podcast ·

2024/10/30

Trends such as AI-powered personalization, the metaverse, embedded finance, decentralized finance (DeFi), and cloud banking will transform the future of banking. These innovations will democratize finance, making it more accessible and convenient for everyone while also changing the way banks operate and interact with customers. The conversation highlights the importance of human-centric design and customer experience in navigating these changes, suggesting that businesses that prioritize cus...

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12:43

#21 Emirates NBD’s Journey to Boosting ROI

UXDA | Financial UX Design Podcast ·

2024/10/23

This conversation focuses on Emirates NBD, one of the largest banks in the Middle East, digital banking transformation through its partnership with UXDA. Faced with a rapidly evolving, tech-savvy customer base in Dubai, the bank recognized the need to revamp its digital offerings. The discussion centers on key challenges, such as managing corporate complexities and aligning innovation with existing infrastructure, while exploring solutions like building a scalable architecture. This led to th...

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10:15

#20 The Hidden Complexity of Fintech UX

UXDA | Financial UX Design Podcast ·

2024/10/21

This article from UXDA, a financial UX design agency, argues that designing financial services requires a deep understanding of the industry and its complexities. The authors explain that many top designers avoid financial services because of the high stakes involved, and they criticize generalist designers for taking on these projects without the necessary expertise. UXDA promotes its own specialization in financial UX design, highlighting its tailored methodology, proven track record, and c...

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13:06

#19 How Product Design Increases Bank Profits

UXDA | Financial UX Design Podcast ·

2024/10/17

The digital user experience (UX) is now the primary way that banks are perceived by customers, and that the quality of a bank's digital product is becoming the most important factor impacting profitability. It goes on to explain the various ways in which digital technologies, such as automation, data analytics, and mobile banking, are transforming the banking industry and creating new revenue streams. This podcast emphasizes the need for banks to adopt a customer-centric approach to product d...

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2:42

UXDA Anthem

UXDA | Financial UX Design Podcast ·

2022/04/28

It is April 2022 and UXDA just turned 7! This year, fulfilling a dream our Co-Founder Linda has had many years, we decided to put our soul into a song. Our UXDA Anthem. Enjoy! 💜

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20:27

#18 Uncover Banking CX Blindspots to Reach a Digital...

UXDA | Financial UX Design Podcast ·

2021/02/02

How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail?How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between your financial brand and

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43:16

#17 Banking Customer Experience Trends that Will...

UXDA | Financial UX Design Podcast ·

2021/01/13

The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-pandemic world. 10 digital banking customer experience trends will help you to define the right strategy for the post-pandemic 2021 and beyond.Read the full

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57:51

#16 Creating an Emotional Connection Between FIs and...

UXDA | Financial UX Design Podcast ·

2020/12/09

In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial brands from average companies. This connection is created by integrating UX, empathy and the Experience mindset into the DNA of the financial business. It consists of 5 actionable insights you can incorporate right away, 100% remotely, and without huge resources to become a loved brand:Adopt the

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14:08

#15 Financial UX Process: Transforming Digital...

UXDA | Financial UX Design Podcast ·

2020/10/06

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering

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41:24

#14 Building a Bond Between Digital Banking Brands...

UXDA | Financial UX Design Podcast ·

2020/09/15

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25:00

#13 Five Digital Age Challenges that Digital Banking...

UXDA | Financial UX Design Podcast ·

2020/09/15

The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How can you become a beloved digital brand that provides exceptional user experience and establishes emotional connection with your clients?As this article includes a lot of important graphs and

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10:45

#12 Banking Digital Transformation Fails Without UX...

UXDA | Financial UX Design Podcast ·

2020/09/08

73% of digital transformations fail according to a study by Everest Group. In the process of digital transformation, the main focus usually is on the product, innovation and digital technology. But, in the digital age, customers are the ones who decide the product's fate. If it doesn't live up to their expectations, it will be quickly replaced with a user-centered alternative. To ensure a successful result, the primary focus should be switched from digital//to experience transformation.As

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11:50

#11 Overcome the “Marketing Mindset” That Ruins...

UXDA | Financial UX Design Podcast ·

2020/08/12

In this Financial UX design podcast, we will guide you through the differences between businesses that have adapted the experience mindset versus the ones that still think and operate in the outdated marketing mindset. These differences explain why some products are successful in the modern digital environment while others are not, even after expensive digital banking transformation.As this article includes a lot of important graphs and illustrations that help you understand the described processes,

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16:53

#10 Ensure Successful Digital Transformation in...

UXDA | Financial UX Design Podcast ·

2020/06/30

There are many digital products around us that look very successful. But sometimes that's only an illusion. In reality, their days are numbered. You all know the most striking examples from the past - Kodak, Nokia, Blockbuster and other giants who relied on the success of today and failed to predict the future. Currently, Amazon Pay, Apple Cards, Facebook Libra are disrupting the global financial landscape. In the digital age, changes in the market happen at the speed of light. Customer

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72:00

#9 Overcome the COVID-19 as Digital Banking Winners...

UXDA | Financial UX Design Podcast ·

2020/06/17

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27:49

#8 UX is the Fuel for Digital Banking Disruption

UXDA | Financial UX Design Podcast ·

2020/06/11

There are phenomenal people who have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? Working with hundreds of financial professionals worldwide, we have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company. So in this Financial UX

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