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PODCAST

The CU2.0 Podcast

Robert McGarvey

This podcast explores contemporary, critical thinking and issues impacting the nation"s credit unions. What do they need to be doing to not just survive but prosper?

business non-profit

All Episodes

44:59

CU 2.0 Podcast Greatest Hits #19 Luis Pastor Latino...

The CU2.0 Podcast ·

2024/12/09

Send us a textLatino Community Credit Union was founded in 2000 in Durham NC when the community was rocked by a wave of robberies - even murders - of Latino workers who were paid in cash and were believed to walk around with their pockets stuffed with cash because they were unbanked.Enter John Herrera - whom you know from CU 2.0 Podcast 142 - and a handful more helpers and visionaries who founded the credit union which at the time of this recording four years had about $600 million in assets....

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42:51

CU 2.0 Podcast Episode 329 Sensedia's Lisa Arthur on...

The CU2.0 Podcast ·

2024/12/04

Send us a textOpen banking - two words that just may change your life and this change is coming at you, ready or not.In late October the CFPB finalized a rule that made open banking a must have for the nation’s biggest financial institutions by April 1 2026 - and by April 1 2030 the bigger credit unions will have to comply too.Don’t ask me to explain the choice of April 1. It’s a rather infelicitous choice but open banking is nonetheless a good thing, for FIs and their customers/m...

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44:49

CU 2.0 Podcast Episode 328 Epic River's Grobaski On...

The CU2.0 Podcast ·

2024/11/25

Send us a textThe United States is awash in medical debt. How much is there? Hard to say but Kaiser Family Foundation has an estimate of $220 billion and, yes, that’s billion with a b.Enter CFPB, the Consumer Financial Protection Bureau which believes there is a lot of double billing, inflated charges and downright illegal medical debt collection tactics. CFPB is looking at banning reporting of medical debt to credit bureaus which the agency says unjustly lowers the credit scores ...

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41:34

CU 2.0 Podcast Episode 327 CUSO MSS on Keeping...

The CU2.0 Podcast ·

2024/11/20

Send us a textWhat magic pill can help keep hundreds, indeed thousands of credit unions from vanishing over the next decade?Vim Anand, CEO of Member Support Services, says his CUSO can create operational efficiency and cost savings through economies of scale and standardization. The focus is on backoffice technologies and, says Anand, MSS’s tools deliver 20+ % cost savings.But don’t take his word for all of this. Also on the show is John Bissell, CEO of $1.6 billion Greylock Federal Cre...

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40:38

CU 2.0 Podcast Greatest Hits #18 Cathie Mahon...

The CU2.0 Podcast ·

2024/11/18

Send us a textWhat’s the credit union mission?Really?At Inclusiv CEO Cathie Mahon believes that mission is serving the underserved.That won her a place as a very early guest on the podcast.Indeed hers was episode 15.She’s still working on making that mission reality at Inclusiv.And this still is a show that explores topics that really matter.Listen up.

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44:12

CU 2.0 Podcast Episode 326 What's a Hapax - and Why...

The CU2.0 Podcast ·

2024/11/13

Send us a textBet you don’t know what the word “hapax” means.Listen to this podcast with Kevin Green, COO of Hapax, an Ai based tool that is built around the files and date inside your credit union. As Hapax explains, “Our Enterprise Model learns your institution's unique practices, policies, and challenges to facilitate knowledge-sharing among your team. It provides a repository of specific data that team members can reference, spurring professional growth, streamlining training, and deliver...

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36:18

CU 2.0 Podcast Episode 325 Union Credit's Barry Kirby...

The CU2.0 Podcast ·

2024/11/06

Send us a textJust about every credit union wants - indeed needs - new members and that’s exactly what Union Credit focuses on by providing embedded finance tools to deliver a steady stream of new members to participating credit unions.And get this: credit unions sign month to month deals with Union Credit. So it has to perform to keep credit unions. And a credit union can tell Union Credit how many new, approved and funded loans it wants to get this month.On the show today is CRO and c...

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43:59

CU 2.0 Podcast Greatest Hits #17 Pete Crear "A...

The CU2.0 Podcast ·

2024/11/04

Send us a textThe title I put on the podcast with Pete Crear was “A distinguished credit union life.”Indeed it is. He was the first to win the lifetime achievement award from the African American Credit Union Coalition - and when they gave him the award in 2003 they decided to name it after him. It’s an honor to have had him on the show and so it also is to proclaim this our Great Hits #17This is episode 136 from February 2021Listen up.

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40:28

CU 2.0 Podcast Episode 324 Har Rai Khalsa Swaystack...

The CU2.0 Podcast ·

2024/10/30

Send us a textThe bad news is that after spending maybe a few hundred dollars to acquire a new member there’s a 50-50 chance that within a year that member will go dormant, assuming he/she actually ever showed any activity in the credit union at all.That warning comes from Har Rai Khalsa, CEO of Miami based Swaystack and, earlier in his career, he co-founded MK Decision, a digital account opening platform acquired in 2021 by Alkami.What happened along Khalsa’s journey is that he realized...

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43:27

CU 2.0 Podcast Episode 323 Ravi Sandepudi on Today's...

The CU2.0 Podcast ·

2024/10/23

Send us a textOn one side is an army of highly skilled criminals, all now equipped with the latest AI tools. On the other side are credit unions and other financial institutions and, face reality, credit unions have to up their game, now, to stay competitive in an AI war.On the show is Ravi Sandepudi, CEO of Effectiv, a San Francisco based fraud prevention company with deep skills in AI. Ravi for instance worked at Google when much of the pioneering work in AI was getting done in those labs.H...

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38:53

CU 2.0 Episode 322 CU1's Todd Gunderson + Cotribute...

The CU2.0 Podcast ·

2024/10/16

Send us a textWhat’s involved in implementing a digital member onboarding solution? Probably that's a question you’ve pondered because digital onboarding is a new must have in credit union land.But how do you get there?On the show today is Todd Gunderson, CEO of Credit Union 1, a $1.75 billion Illinois-based institution. Gunderson walks us through the steps the institution took in implementing digital onboarding, the potholes along the way and the workarounds. The payoff has been m...

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31:55

CU 2.0 Podcast Fast Take Ad Tech Prizeout Adds...

The CU2.0 Podcast ·

2024/10/14

Send us a textEx nihil nihil fit. Out of nothing nothing comes.That's a building block of Western thought - and then there is Prizeout, an innovative ad tech firm that maybe proves that nihil proposition is wrong.You've heard Prizeout before. Perhaps 18 months ago, CEO David Metz was on the show with Darlene Johnson of Suncoast Credit Union.Metz is back, this time with TJ Wyman, chief digital officer at Coastal Credit Union. Wyman is here to tell why his credit union just climbed...

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46:31

CU 2.0 Podcast Episode Episode 321 First Tech's Greg...

The CU2.0 Podcast ·

2024/10/09

Send us a textThis show was recorded on October 1.The first guest you hear is Greg Mitchell, CEO of First Tech Federal Credit Union, and you know what had happened on September 30.Just the day before this show First Tech and DCU had announced a merger of giants. And yet here was Mitchell on a podcast with Splash Financial CEO Steven Muszynski.Right there that tells you a lot about both Mitchell and Splash Financial.You might wonder why I didn’t ask Mitchell about the merger. Simple: he ...

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28:05

CU 2.0 Podcast Fast Take Peter Duffy on the First...

The CU2.0 Podcast ·

2024/10/07

Send us a textBuckle up, the ride just got a lot bumpier.The news exploded in credit union land on September 30: First Tech, the 12th largest credit union in the country with assets over $16 billion, is merging with Digital Credit Union, the 18th largest with assets over $12 billion. The resulting crosscountry credit union will have assets of $28.7 billion, making it the nation’s seventh biggest credit union serving nearly 2 million members in 50 states. Of course that’s pending NCUA ap...

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50:37

CU 2.0 Money Talks with Kirk Kordeleski and Special...

The CU2.0 Podcast ·

2024/10/02

Send us a textTalking about money. Talking about pay. At credit unions.Now do I have your attention?On the Money Talks show today is regular guest Kirk Kordeleski who has brought along J P O’Connor, a credit union compensation analyst, who has joined PARC Street because key to architecting the right SERP retirement package for a c-suiter is pegging t to the right salary.Not all credit unions are paying c-suiters appropriately, not when market rates are the bedrock, and, no, there are few if a...

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36:20

CU 2.0 Podcast Episode 320 Theresa Mason on American...

The CU2.0 Podcast ·

2024/10/02

Send us a textNews flash: Every credit union does not have to use NCUA’s National Credit Union Share Insurance Fund.Repeat: does not.Alas, federally chartered credit unions have no choice but to use NCUA's insurance product. But state chartered institutions do have a choice.Meet Theresa Mason, CEO of American Share Insurance which provides primary share insurance to around 100 state chartered credit unions in 10 states and it also provides excess share insurance to cover accounts up to $5 mil...

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44:57

CU 2.0 Podcast Greatest Hits #16 Marc Schaefer,...

The CU2.0 Podcast ·

2024/09/30

Send us a textCan a credit union serve more than one employer group? You know what today's answer is of course. But to know the history you need to talk with Marc Schafer, the now retired CEO of Truliant, a Winston Salem credit union.In the mid 1990s Truliant was sued by a bankers group that claimed it was illegal for a credit union to serve more than one SEG. The bankers won.The story did not end there.Credit unions mounted a huge legislative push and the result was passage into law of...

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31:54

CU 2.0 Podcast Episode 319 Happy Money's New CEO on...

The CU2.0 Podcast ·

2024/09/25

Send us a textThe Fed just cut its interest rate by half a point and Happy Money CEO Matt Potere is on the show to tell what a credit union needs to do to optimize its performance in an environment of lower interest rates - and those cuts will impact everything from home mortgages to car loans to the personal loans that are Happy Money’s mainstay. The show starts on a different topic however. The question is why did you join Happy Money - Potere is just three weeks on the job...

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21:12

CU 2.0 Podcast Fast Take: SELCO Community Credit...

The CU2.0 Podcast ·

2024/09/23

Send us a textThe press release headline grabbed my attention: “SELCO Community Credit Union Awards $200,000 Grant to SquareOne Villages for the Development of the Rosa Village Co-Op in Eugene.”SELCO has been on the show before, with Olivia Sorensen,Senior Community Development Specialist for SELCO, talking about SELCO Steps Up, where the credit union thoughtfully seeks to do good in its communities while addressing societal challenges.In this latest case, SELCO - a $2.7 billion credit union ...

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45:11

CU 2.0 Podcast Episode 318 James Robert Lay on...

The CU2.0 Podcast ·

2024/09/18

Send us a textJames Robert Lay is back with a new book, Banking on Change, and a message that will rock credit union executives out of complacency: “The Age of Artificial Intelligence spares no one from its transformative power.”This podcast is a fast paced, 40 minute romp through the changes that are transforming banking as we’ve known it into something that looks entirely different.Consider the words: checking account. Or even more obscure: sharedraft account. What this is, really, is...

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