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PODCAST

Making Dough Show | Restaurant Show

Making Dough Show | Restaurant Show

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff? These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a

business marketing

All Episodes

00:09:11

179. My word of the year | How to pick your word of...

Making Dough Show | Restaurant Show ·

2023/02/16

How do you pick your word of the year? Why is it important to have one? Watch this short video as to how choosing my word of the year played a vital role in setting our goals and how this word/s equipped us in achieving these goals every year. Sounds like a very simple task, right? But once done properly and eagerly, your one little word of the year can be your greatest weapon. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

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00:12:09

180. 4 Ways to Manage Team Performance | Top...

Making Dough Show | Restaurant Show ·

2023/02/09

In the business world, the best asset is its people. If you have good people, everything else will follow. What are your ways in managing your team’s performance? How do you conduct such? How effective are they? In this episode of Making Dough Show, I will enumerate 4 tips which are applicable not only to the restaurant industry but to all types of business which are running through human resources. WATCH: FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening

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00:04:46

178. 3 Effective Ways to Boost Employee Morale |...

Making Dough Show | Restaurant Show ·

2023/01/27

As a business owner, a manager or whatever position you may be in the industry, keeping your team’s morale is quite a challenge. How do you cheer your people up especially when everything is crashing and burning? Here are 3 simple yet very effective ways to boost employee morale and motivation. WATCH: FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost Watch: Managing People Who Are

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00:26:41

177. Creating a GRAND Vision for your Restaurant l A...

Making Dough Show | Restaurant Show ·

2022/12/15

In this episode of the Making Dough Show, we invited a professional chef/ restaurateur- Natalia Levey. She is a co-owner of Speaks Clam Bar, Kojo, and Central Park St. Pete and has been in the restaurant industry since 2001. She is the founder of "Hi Hospitality Group," an award-winning entrepreneur, and author of "Cravings Boss," a wellness advocate. We talked about different challenges in our restaurant industry, especially during challenging times like the pandemic brought by

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00:25:47

176. Creating an Employee Experience Roadmap l What...

Making Dough Show | Restaurant Show ·

2022/12/08

To care for our people is considered on top of all things we do in our business. Employee experience is a priority but many are being misdirected in handling such. In this episode of the Making Dough Show, we invited Anastasia Vladychynska, an expert in the field of Customer Experience Management. She is the founder of Vladychynska, a training and consulting company that helps national and multinational organizations dramatically improve their internal and external customer service. She worked with

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00:32:31

175. Watch this BEFORE Franchising or Buying a...

Making Dough Show | Restaurant Show ·

2022/11/24

In this episode of Making Dough Show, we invited a special guest to explain the fundamentals of franchising your business. When is the right time to franchise? What are the criteria, strategies and procedures you need to take? Our guest, Stacey Marmolejo is the creator of Franchise Prep Academy which provides unbiased courses for entrepreneurs to learn all they need to know to buy a franchise business or transform a current business into a franchise. After 25 years of climbing the corporate ladder,

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00:14:17

174. How to deal with ANGRY and RUDE customers |...

Making Dough Show | Restaurant Show ·

2022/11/03

How to deal with angry and rude customers? One out of every few hundred customers is not nice at times. They can be rude for different causes. Some are reasonable, and some are not. However, when our job is to deliver the utmost customer service, we can't avoid dealing with angry or rude individuals occasionally. How we respond can make a big difference! Are we losing customers or still making them satisfied? Watch this video and apply these customer service training tips when dealing with

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00:13:30

173. How To Write an Incident Report Effectively |...

Making Dough Show | Restaurant Show ·

2022/10/27

How to write an incident report effectively? It is critical to report incidents as they occur in the workplace. Reporting is necessary to record what happened and to identify potential workplace issues. This way, we can avoid them from happening again. Your business’s incident report form should make it painless to document the details of a workplace incident. Watch this episode, as this will be an incident report writing guide for you! Download: The Ultimate Restaurant Marketing Guide and all our

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00:08:01

172. 5 Effective Tips to handle the STRESS of a NEW...

Making Dough Show | Restaurant Show ·

2022/10/14

How to handle the stress of a new job? In today's Making Dough Restaurant Show, we get to answer Jonathan's question from Waco, Texas, who's starting a new job as a restaurant manager. Indeed, having a new role or company can most likely be stressful. We all have been there! So don't miss out on watching this episode and know how to deal with new job stress! These tips can help you move through the transition with more reassurance. Download: The Ultimate Restaurant Marketing Guide and all our FREE

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00:09:14

171. 7 HR Policies Every Restaurant Owner Must Have |...

Making Dough Show | Restaurant Show ·

2022/10/06

7 Company Policies you need to know and implement -this is what we're talking about for today's Making Dough Restaurant Show episode! If you don't have these 7 HR policies every restaurant owner must have, add them to your HR calendar and execute them ASAP because every business needs these. Watch 'til the end to learn more about these valuable restaurant manager tips! WATCH: FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant

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00:06:32

170. The ABSOLUTE Best Way to Control LABOR in your...

Making Dough Show | Restaurant Show ·

2022/09/30

Do you know what is the absolute best way to control labor in your restaurant? One of the gravest challenges in restaurant management is how to control labor costs. We've been in the restaurant business for a while, and let's face it, one thing we love doing in this business is to complicate things. There are too many variables that are out of our hands. But of course, there are some factors we can control. And that is what we should focus on - the things we can control. In this episode,

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00:09:30

169. How to actually WORK ON your business vs. WORK...

Making Dough Show | Restaurant Show ·

2022/09/15

How to actually WORK ON your business vs. WORK IN your business? As a budding small business owner a few years ago, I started working IN our small restaurant business for hundred hours a week (just like anybody else). Then, I realized I did not want to get stuck in that tedious situation. So my husband, Matt, and I decided to make time to WORK ON our business. In today's Making Dough Restaurant Show episode, I am sharing tips on how we successfully manage our business without compromising our

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00:07:30

168. 5 Tips to RECESSION Proof your RESTAURANT |...

Making Dough Show | Restaurant Show ·

2022/09/02

Fellow business owners, how do you recession proof your restaurant business? In today's Making Dough Restaurant Show episode, Matt will give us 5 tips to RECESSION Proof your RESTAURANT! Take this restaurant owner's tips and run a successful restaurant business even in today's challenging times. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: FIRED after 13 years working at Starbucks | Restaurant Owner Reaction

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00:07:26

167. FIRED after 13 years working at Starbucks |...

Making Dough Show | Restaurant Show ·

2022/08/25

A few days ago, a video of a Starbucks employee who got fired after 13 years went viral online. This 33-year-old man who worked at Starbucks for more than a decade got fired over a month-old violation. It led to a union (an entire Starbucks store) walkout and a viral video that garnered more than 21 million views on TikTok. As restaurant and business owners, what lessons could we learn from this unfortunate Starbucks worker story? Here are my three takeaways. Download: The Ultimate Restaurant

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00:08:12

166. How to Control Using Cell Phone at Work...

Making Dough Show | Restaurant Show ·

2022/08/18

How to Control Using Cell Phone at Work Effectively? Is it wise for a restaurant manager to confiscate a phone from an employee? In today's Making Dough Show episode, I will discuss our proactive approach to implementing rules on using a cell phone at work. Employees must have cell phone etiquette in the workplace to avoid being distracted and maintain safety at all times. Would you like to know our strategy to ensure that our staff follows our workplace cell phone policy at all times? Then

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00:12:08

165. How to grow Restaurant Sales Successfully |...

Making Dough Show | Restaurant Show ·

2022/08/10

Today, we get to answer David's question about how to grow restaurant sales successfully. As restaurant owners and managers, the recent years have become challenging due to different hardships we've been facing, such as the pandemic, inflation, etc. Our top priority should be growing our sales. We need to be profitable, and aggressive restaurant marketing can make a difference. Watch this episode and apply this to increase restaurant sales! Download: The Ultimate Restaurant Marketing Guide and all

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00:10:12

164. 5 EFFECTIVE Ways to HANDLE STRESS of owning a...

Making Dough Show | Restaurant Show ·

2022/08/01

How to handle the stress of owning a restaurant business? As restaurant owners, we experience stress every single day. It's inevitable. But when it becomes periodic and excessive, we must do something to manage it effectively so it won't affect our body and brain function. Finding practical ways to deal with stress is crucial to having a successful restaurant business. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: TOP

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00:11:58

163. TOP Marketing Strategies to Launch a Restaurant...

Making Dough Show | Restaurant Show ·

2022/07/28

In today’s Making Dough Restaurant Show episode, we get to answer Jona’s query about how to open a successful restaurant. Here are the top marketing strategies to launch a restaurant that I would love to share with you. These are proven marketing strategies that we have been applying to our restaurant business up to this date. As restaurant owners, understanding and implementing effective restaurant marketing is key to running a restaurant successfully. Watch this video if you are starting a

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00:11:04

162. 5 Restaurant Business Success Tips | How to run...

Making Dough Show | Restaurant Show ·

2022/07/11

Today, we are addressing Sarah's question about how to run a successful restaurant. Here are 5 restaurant business success tips that I would love to share with you. 1. You must know your numbers 2. Your top priority should be "To Grow Sales" 3. Your team is your most valuable asset 4. You need systems in place 5. You must have software Do these 5 things to run a SUCCESSFUL RESTAURANT business. Whether you are only planning or starting a restaurant business or a restaurant owner for

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00:27:27

161. How These Former Engineers Found Success in the...

Making Dough Show | Restaurant Show ·

2022/06/09

In today’s Making Dough Restaurant Show, we’re sharing this special interview of Chad Franzen from SpotOn Series Podcast with our very own Hengam Stanfield, the co-owner of Mattenga’s Pizzeria, alongside her husband, Matt Stanfield. Let’s find out how these former engineers found success in the restaurant business. Mattenga’s Pizzeria is a family-owned group of restaurants in Schertz, San Antonio, and New Braunfels, Texas, USA. If you are a starting independent restaurant owner, this episode is for

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