Questions for now - Compelling perspectives on digital CX

(Previously recorded as Voxpro - powered by TELUS International) A growing customer base comes with responsibility. Failure to track leads, nurture relationships, and consistently delight customers is bad for business and the overall customer experience. So, when your company hits a certain point, it’s time to get clever about customer relationship management (CRM).Salesforce, as the world’s leading CRM platform, are masters of customer acquisition and retention. This episode features an interview

(Previously recorded as Voxpro - powered by TELUS International) How important is it to have a ‘customer-first’ mindset? How valuable is it to your company? And how can you go about successfully developing one?HubSpot has over 40,000 customers in 90 countries and having a genuine ‘customer-first’ approach has been central to its success.Amanda Whyte is the Senior Manager of Agency Partner and Customer Success at HubSpot. In this episode, Amanda talks about:How to have a ‘customer-first’ mindsetWhy

(Previously recorded as Voxpro - powered by TELUS International) When you’re Head of Global CX for a company with hundreds of millions of customers across 191 countries, how can you ensure they all have a beautiful customer experience? Aisling Hassell has been heading up global CX for Airbnb since 2014 – four years of exponential growth for the company. In this rare interview, Aisling describes how she has successfully scaled the CX function over that period, and the fundamental lessons she has

(Previously recorded as Voxpro - powered by TELUS International) If your customer measures (CSAT, NPS, etc.) have hit a plateau, you might need to start thinking about your customers in a whole new way. Colin Shaw, founder of Beyond Philosophy, has published a new book to help you do that. The Intuitive Customer: 7 Imperatives for Moving your Customer Experience to the Next Leveldelves into the psychology behind why customers act and make decisions the way they do. In this episode, Colin reveals how

(Previously recorded as Voxpro - powered by TELUS International) Leadership coach Renn Vara (Co-founder, SNP Communications) helped Brian Chesky turn Airbnb into the global tech giant that it is today. In this fascinating episode, Renn reveals:The late-night phone call he had with Brian Chesky that changed everything for AirbnbHow great entrepreneurs can become great leadersWhy money is the biggest corrupting factor for successful tech leadersThe leaders he had to walk away fromWhy the best way to

(Previously recorded as Voxpro - powered by TELUS International) Big data is rocket fuel for customer experience. Strava is the social networking app for tens of millions of athletes, and the data collected from their wearables and devices allows the company to provide them with a world-class experience. In this episode, Stava's co-founder Mark Gainey explains how.Visit our website to learn more about TELUS International.