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What Works

Work is central to the human experience. It helps us shape our identities, care for those we love, and contribute to our communities. Work can be a source of power and a catalyst for change. Unfortunately, that"s not how most of us experience work—even those who work for themselves. Our labor and creative spirit are used to enrich others and maintain the status quo. It"s time for an intervention. What Works is a show about rethinking work, business, and leadership for the 21st-century economy. Host

business entrepreneurship

All Episodes

50:07

EP 468: Figuring Out the Creator Economy with Charlie...

What Works ·

2024/04/11

It seems the creator economy is booming. Or is it?And what even is the creator economy??Platforms like Instagram, YouTube, and TechTalk are quite happy to advertise the ways they support creators with features and advice. Their aspirational creator hubs give the distinct impression that becoming a creator is akin to getting paid to be yourself.But that said, when Kate Tyson told me that she doesn’t think the creator economy should exist but that she couldn’t put that in writing, I told her

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38:22

EP 467: Organizing Indie Labor with Chiarra Lohr

What Works ·

2024/04/04

The labor market has undergone a sea change in the last 20 years. A full third of US workers are part of the independent workforce, including gig workers, contract workers, freelancers, and sole proprietors. And yet, key provisions in our labor regulations do not cover independent workers.What's more, platform companies have further changed our idea of work. If you sell your labor on a platform, you're not an employee of the platform—you're an entrepreneur.Well, those entrepreneurs are

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32:43

EP 466: Making Room for Others with Leonie Smith

What Works ·

2024/03/21

The Center for Nonviolent Communication describes what they teach as "empathy in action." And so it seems fitting to close out this series on Decoding Empathy with a look at nonviolence, Nonviolent Communication, and making social spaces at work & beyond that work for more people. I talked with Leonie Smith, founder of The Thoughtful Workplace, about how she uses the tools and practices of nonviolence to help individuals and teams feel more seen and understood.Footnotes:Find out more

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35:23

EP 465: Learning Empathy from Copywriters &...

What Works ·

2024/03/14

I have learned a lot about cognitive empathy by learning copywriting. After all, copywriting is a puzzle—the puzzle of figuring out what someone is thinking or feeling and how you can connect your idea to that thought or feeling. So, it seemed only fitting that I would invite a copywriter to this series on decoding empathy to share her process and give you a behind-the-scenes look at cognitive empathy in practical application. In this episode, I get real nerdy with Samantha Pollack, a

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31:10

EP 464: Decoding Accessibility with Erin Perkins

What Works ·

2024/03/07

Typically, the question of accessibility online is considered in technical terms: How does this website need to be designed? What ALT text is appropriate for this image? Are captions available for this video? And obviously, knowing the technical aspects of accessibility is important.But if accessibility stops at the technical requirements, we forget that there are people on the other side of those checklists and manuals. We forget that even the most rigorous checklist can’t account for

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30:41

EP 463: A Brand is a Constellation with N. Chloé Nwangwu

What Works ·

2024/02/29

How do you get seen in a world that doesn't see you? How do you get recognized when so many systems are designed to keep you unrecognized? Those are the questions at the heart of today's episode. In the 2nd episode in my 5-part series on decoding empathy, I talk with behavioral scientist and brand strategist N. Chloé Nwangwu about how she helps underrecognized people "emerge from the margins" and get noticed.Footnotes:Find out more about Chloé Nwangwu and Nobi WorksSister Outsider: Essays

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34:43

EP 462: Decoding the Language of Empathy

What Works ·

2024/02/22

Today, we peel back the layers of a term that's become ubiquitous in the business world and beyond: empathy. In this episode, empathy's origin story. Er, stories. We'll explore its philosophical roots deep in the 19th century, through my personal trials and errors with empathy, to some of the challenges we face in empathizing with people we have less in common with. Ultimately, I want to explore the ways empathy invites curiosity, leverages imagination, and recognizes our differences.This

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11:24

This is Not Advice: Process Entropy & Process Evolution

What Works ·

2024/02/20

Are you waiting for a glorious day with your system, plan, or business just work? I hate to tell you this—but you will be waiting a long time.Plans, systems, and businesses evolve. Change isn't a bad thing—it's the only thing.In today's edition of This is Not Advice, I share how I recently coached Sean through a run-in with process entropy and process evolution.To get the full essay or episode, visit: https://www.whatworks.fyi/p/process-entropy-and-process-evolution ★ Support this

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21:43

EP 461: My Nemesis

What Works ·

2024/02/15

Our beliefs leave an indelible mark on how we interact with others and our environment. Even when those beliefs aren't conscious. Beliefs about quality of life are a whole other can of worms. Who gets to decide the relative quality of a life? Or what lives are worth living? And how do our beliefs about quality of life and worthiness impact the way interact with others and the way we treat ourselves?In this episode, I reflect on how my beliefs about quality of life were influenced by my

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29:39

EP 460: In Defense of Gimmicks

What Works ·

2024/02/08

The proliferation of derivative nonsense on various social media platforms begs the question: Is it possible to make a TikTok video, Instagram post, or LinkedIn update that's remarkable? Is it possible for repetition to be an asset? For repetition to even be remarkable?In this episode, I take a deep dive into gimmicks—the formulaic and repetitive media that can help us think in new ways. Specifically, I'm looking at Frankie's Cultural Observations. If you don't know the series, I'm

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28:44

EP 459: Sorry, self-promotion doesn't work

What Works ·

2024/02/06

Last week, Vox published an article by internet culture reporter Rebecca Jennings about how everybody needs to be a self-promoter now—and we all hate it. Then, I read a response by writer and book coach Leigh Stein, who was quoted in the Vox piece, in which she admitted to actually enjoying creating her social media content. Stein said that she was considerably more optimistic about the state of things than Jennings article was.I found the exchange fascinating. I find it hard to disagree

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24:13

EP 458: How many layers are too many?

What Works ·

2024/01/25

Layers. Unless we're talking about cake, you can have too many layers. In today's episode, I share a recent metaphorical revelation I had about sound and sensory sensitivity. And then, I introduce you to a different way of thinking about stress that can help you identify better ways to manage it.Footnotes:Rethink Work: an 8-week cohort-based courseThe Highly Sensitive Brain by Bianca AcevedoStress: A Brief History by Cary Cooper & Philip DeweStress, Appraisal, and Coping by Richard

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22:07

EP 457: How to Define Hard-to-Define Work Stress

What Works ·

2024/01/18

So, you're stressed. Or work feels intense. Or you're putting more energy than you should into manifesting a day with "no surprises."But why? Even if you're not working on an especially challenging project or hustling to get in under a deadline, the work we do can be stressful in a sort of ambient and ambiguous way. And we might downplay that stress because, hey, aren't we just lucky to have a cool job like this?When we think about work, we're often dealing with an outdated metaphor—The

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20:35

EP 456: Reprogramming Our Source Code

What Works ·

2024/01/16

Why is it that our bodies and brains tend to function on so much outdated code? Our personal algorithms and mental shortcuts are often stuck in a different time and place. We jump to conclusions or inadvertently flood our systems with cortisol because some stray line of code gets triggered.In this episode, I examine the tricky way that our beliefs have a way of creating our reality—not just describing it. What we believe ends up being what we see. Case in point: work-life

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29:20

EP 455: The Case for Uncertainty (And How to Navigate...

What Works ·

2024/01/04

The only sure bet is uncertainty. As we start a new year, I want to take a closer look at navigating uncertainty and how we can normalize not knowing. In this episode, I introduce you to a nerdy, wire-rimmed-glasses-wearing badass of a German pastor and guide you through 4 questions you can ask whenever you're navigating uncertainty (which is all the time...).Footnotes:Dietrich Bonhoeffer (Wikipedia overview)Letters & Papers from Prison by Dietrich BonhoefferSmall Arcs of Larger Circles

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12:31

EP 454: Wibbly-Wobbly, Timey-Wimey Stuff

What Works ·

2023/12/21

Today, a short meditation on time, the end-of-year season, and how we might carry what we experience now into the next season of work.Footnotes:Dr. Who: the "Wibbly-Wobbly, Timey-Wimey" speechTime On Our Side, featuring essays by Tim Jackson and Barbara Adam (among others)Daniel Dombeck's 2018 study of mice and timeExhalation, including "The Lifecycle of Software Objects" by Ted ChiangRead today's piece at whatworks.fyiLove What Works? Support the show and my work by becoming a premium

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43:37

EP 453: Fear of Loathing in Lancaster

What Works ·

2023/12/15

This is the 3rd edition of Cold Pitch, an experimental project from YellowHouse.Media exploring media, curiosity, and identity. I'll be sharing one more episode from this project next week before returning to the usual What Works program in 2024!How do you feel about "showing up" in online spaces? What fears or anxieties do you have about hitting the publish button or connecting with strangers on social platforms? My husband and YHM partner Sean has long avoided the public side of working

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9:19

This is Not Advice: How a Syllabus Could Change the...

What Works ·

2023/12/12

Planners and project management apps reinforce linear, chronological thinking. What if we used a completely different medium to plan for growth?I'm hosting a workshop on Thursday, December 14 at 12:30pm ET/9:30am PT for premium What Works subscribers. If you'd like to learn more about planning as a learning process and make a syllabus for your next learning project, upgrade for just $7 per month: http://whatworks.fyi/subscribe ★ Support this podcast ★

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25:20

EP 452: This Daily YouTube Show is a Rich Text

What Works ·

2023/12/07

This is the second edition of Cold Pitch, an experimental project from YellowHouse.Media about media, curiosity, and identity. In this edition, Sean and I talk about our favorite daily YouTube show, Good Mythical Morning. It's the backbone of our evening routine, the content we rely on to draw a thick line between the workday and rest time, and, as you'll hear, a rich text.Footnotes:Good Mythical Morning on YouTubeEar Biscuits on YouTube"Rhett McLaughlin and Link Neal" on Wikipedia"From

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30:31

EP 451: An Inbox Full of Lies

What Works ·

2023/11/30

Over the next few weeks, I've got something a wee bit different for you! This is the very first edition of Cold Pitch, an experimental media project from YellowHouse.Media. Cold Pitch explores media, curiosity, and identity through a variety of forms and methods. In this first edition, Sean McMullin (my husband & partner at YellowHouse.Media) and I talk about, well, cold pitches. A cold pitch, simply put, is a request to a stranger to do something for you. Podcasters deal with cold

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