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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

52:10

Best Of CCP - 325: Interview With John Moder of Crisp...

Command Control Power: Apple Tech Support & Business... ·

2024/09/17

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

54:36

583: Apple's Privacy Paradox & iPhone Lost At Sea

Command Control Power: Apple Tech Support & Business... ·

2024/09/10

This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provide tips for finding a lost device and discuss alternative password managers.

en-US

59:10

582: Mercury Retrograde and Tech Troubles: Is There a...

Command Control Power: Apple Tech Support & Business... ·

2024/09/03

Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. Apple Intelligence may help manage notifications upon returning from being off the grid. The hosts discuss the need for digital detox and features in

en-US

34:25

Best Of CCP - 221: DMARC, Eero's & Toupee's

Command Control Power: Apple Tech Support & Business... ·

2024/08/27

Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC policy - Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc. - But the emails are NOT coming

en-US

53:23

580: Mission Critical: The Power Struggle

Command Control Power: Apple Tech Support & Business... ·

2024/08/20

In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sam, while addressing client concerns and experiences with improving power protection and network reliability. They delve into various power backup

en-US

51:45

Best Of CCP - Interview With Adam Engst Of the...

Command Control Power: Apple Tech Support & Business... ·

2024/08/13

This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read.

en-US

01:00:49

578: Tech Upgrades, MFA Madness and More!

Command Control Power: Apple Tech Support & Business... ·

2024/08/06

Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe bet for stability. -The same people that don’t like security rules are the very people that are more likely to fall for things like phishing emails

en-US

55:08

577: Positivity and Practical Tips: Navigating Tech...

Command Control Power: Apple Tech Support & Business... ·

2024/07/30

In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's new support AI. The team finishes by sharing practical and actionable tips, such as enabling advanced data protection in iCloud and dealing with

en-US

41:52

576: The Hunger Games: Call Center Edition - One...

Command Control Power: Apple Tech Support & Business... ·

2024/07/23

In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the

en-US

01:03:45

Best Of CCP - 224: Interview With Christopher Holmes...

Command Control Power: Apple Tech Support & Business... ·

2024/07/16

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

56:18

574: Backblaze to the Future & Proofpoint Pandemonium

Command Control Power: Apple Tech Support & Business... ·

2024/07/09

Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when “defederating” Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active

en-US

01:31:17

573: Exploring Generative AI, Apple Intelligence, and...

Command Control Power: Apple Tech Support & Business... ·

2024/07/02

In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI

en-US

36:59

Best Of CCP - 366: Do You Think I'm An Idiot?

Command Control Power: Apple Tech Support & Business... ·

2024/06/25

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

51:05

571: The ACEs 2024 Debrief We Never Knew We Needed

Command Control Power: Apple Tech Support & Business... ·

2024/06/18

In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference! Topics: Adam Engst

en-US

01:02:37

Best Of CCP - 176: "Cat Videos Are Never Wasted, My...

Command Control Power: Apple Tech Support & Business... ·

2024/06/11

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

52:03

569: Tech Fails and Tail Wags: Command Control Power...

Command Control Power: Apple Tech Support & Business... ·

2024/06/04

Thanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adventures and the power of naps. One of Joe’s client has an issue with the mail preview pane. Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange. The ongoing debate (or is it?): PCs are for Business, Mac computers for home? Navigating Calendly's features and scheduling challenges. Vendor Venting: A deep dive into

en-US

01:29:17

Best Of CCP - 467: Interview with Brian Best from...

Command Control Power: Apple Tech Support & Business... ·

2024/05/28

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

56:24

567: Shelley Watson of DBQ Technology - Evolving...

Command Control Power: Apple Tech Support & Business... ·

2024/05/21

In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience,

en-US

53:21

Best Of CCP - 071: Adware & Malware Focus with Thomas...

Command Control Power: Apple Tech Support & Business... ·

2024/05/14

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

01:10:58

565: Interview with Michael Thomsen of Origin84 -...

Command Control Power: Apple Tech Support & Business... ·

2024/05/07

Michael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Staircase in Utah. We talk about how Origin 84 is reassessing and potentially adjusting client relationships to optimize efficiency and alignment with their

en-US

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