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PODCAST

The Voice of Retail

Michael LeBlanc

The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2025 M.E. LeBlanc & Company Inc. All Rights Reserved.

business management

All Episodes

00:28:39

Next, We Take New Brunswick with Chris Jones, Founder...

The Voice of Retail ·

2024/08/30

Serial entrepreneur Chris Jones, Founder and President of CANNABIS XPRESS, a leading chain of cannabis retail stores started in Ontario, is back on the podcast to tell us his adventure of expanding his successful store concept to small-town New Brunswick, one of the most innovative markets in Canada. About ChrisChris Jones is an entrepreneur and cannabis industry executive. He is currently the Founder and President of CANNABIS XPRESS, a leading chain of 13 cannabis retail stores in Ontario and New

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00:17:06

Meet Bobby Sahni, Co-Founder and Partner at Ethnicity...

The Voice of Retail ·

2024/08/23

In this episode, meet Bobby Sahni, a veteran of multicultural marketing with over 20 years of experience. Bobby discusses his journey from corporate roles in banking and telecommunications to his current role as a leader at Ethnicity Matters, a Toronto-based multicultural marketing agency. He emphasizes the importance of understanding Canada's demographic shifts and integrating multicultural strategies into mainstream business practices.Bobby highlights that multiculturalism is now mainstream and

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00:27:52

Brain Rush! Gen AI, AI Hallucinations and Retailers...

The Voice of Retail ·

2024/08/16

Brain Rush! Gen AI, AI Hallucinations and Retailers with Peter Cohan, an Associate Professor of Management Practice at Babson CollegeMeet Peter Cohan, an Associate Professor of Management Practice at Babson College, the founding principal of Peter S. Cohan & Associates, a management consulting and venture capital firm, and has completed over 150 growth-strategy consulting projects for global technology companies and invested in seven startups, three of which were sold for about $2 billion and one

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00:12:08

Meet Neil Patel, Co-Founder at Neil Patel Digital...

The Voice of Retail ·

2024/08/09

Meet modern marketing phenomenon and upcoming RCC Retail Marketing keynote speaker Neil Patel as he shares insights behind his rise to one of the top marketing voices in the world and gives us a quick preview of his upcoming mainstage presentation. Neil is a New York Times Best-Selling Author and one of the world’s most influential marketers, according to The Wall Street Journal and Forbes. He will join me in person at the upcoming Retail Council of Canada Retail marketing conference on September 12

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00:32:41

Getting Inside the Consumer Circle of Influence with...

The Voice of Retail ·

2024/08/02

On this episode, popular guest Kristina Rogers, Global Consumer Leader, EY, is back on the podcast to discuss the latest global and Canadian consumer insights from the 14th edition of her seminal research project, The Future Consumer Index. Launched in the early days of the COVID era, her research continues to track consumers' changing patterns and behaviours, with echoes of pandemic shopping impacts and changes in how we live, consume media, and shop. See the whole report here.About

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00:31:31

Looking Around HR AI Corners with Jason Raddison, CEO...

The Voice of Retail ·

2024/07/26

Meet Jason Raddison, CEO and Founder of Movo, a Human Capital Management (HCM) platform that uses advanced AI to automate the process of hiring, engaging, and retaining today’s frontline workforce with his innovative AI forward solution for retailers. About JasonJason Radisson is a serial unicorn breeder. His latest venture is Movo (formerly Shift One), where he is Founder & CEO, a platform that is helping solve the global shortage of skilled front line workers, with more than 300,000 users from

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00:26:12

The Global Retail Cannabis Ambitions of Raj Grover,...

The Voice of Retail ·

2024/07/19

Raj Grover, President and CEO of High Tide, is back on the podcast to update us about the state of the retail cannabis industry in Canada and his growing universe of retail brands together as Cana Cabana, now Canada's largest non-franchise cannabis retailer with over 170 locations. Raj talks about this recipe for commercial success and his perspectives on global expansion to the U.S., Europe and beyond, leveraging the experience, skills and understanding of one of the industry's more experienced

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00:38:35

A Modern Take On Retail Brand, AI and Customer...

The Voice of Retail ·

2024/07/12

Meet Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation (CTC). In a wide-ranging and engaging interview, we cover a lot of ground commensurate with Susan's remit, which includes all aspects of CTC’s brand, long-term strategy around customer insights, and CTC's sponsorship, community, and ESG initiatives. For those Canadians who might have lost track, or for international listeners less familiar, The Tire was Founded in 1922; in addition to the Canadian Tire banner,

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00:32:53

A Retail Success Story 40 Years in the Making: Gary...

The Voice of Retail ·

2024/07/05

Meet DUER founder and CEO Gary Lenet. This Vancouver-based brand features performance fabrics beyond denim in bottoms, tops, and outerwear for both men and women. It boasts a global wholesale network of over 1,000 doors, six retail locations in Canada, with one more on the way in Ottawa and the US, and a rapidly expanding North American e-commerce presence. Its vision is to be plastic fibre-free by 2028, and it is a success story 40 years in the making. About MichaelMichael is the president and

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00:23:55

AI Meets Merchandising with Michaela Wessels, CEO &...

The Voice of Retail ·

2024/06/28

Meet Michaela Wessels, CEO and co-founder of Style Arcade. Forbes described her innovative AI merchandising solution as the 'first of its kind' for retail, so I wanted to learn more. Michaela shares her industry insights and insights into the AI-powered tool that replaces spreadsheets with intelligent analytics and digital range planning. About MichaelaWith background in finance and over a decade of global retail experience, including formative roles at Truworths, Lacoste and The Iconic as VP of

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00:31:55

A Model for 10x eCommerce Growth with Sabir Semerkant

The Voice of Retail ·

2024/06/21

Meet Sabir Semerkant, an eCommerce consulting guru with 25+ years in e-commerce and over a billion dollars in revenue growth to his credit. Sabir shares insights into his framework, which unlocks 2X-10X growth for any e-commerce business with Product-Market Fit. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has

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00:30:59

Around The World & Back Again: Veteran Retailer James...

The Voice of Retail ·

2024/06/14

In a wide-ranging and overdue conversation, I catch up with James Connell, one of the industry's most experienced retail marketing, customer experience, brand and omnichannel executives. We talk about the evolution of customer experience, marketplaces, lessons learned from Asia and abroad, and his local & global consulting work here in Canada About JamesJames has 25+ years of senior leadership experience in developing marketing, ecommerce, and customer experiences with a global lens. The bulk of

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00:23:46

Fashion Meets Purpose with Rob Smith, CEO and Founder...

The Voice of Retail ·

2024/06/07

Welcome to The Voice of Retail. I'm your host Michael LeBlanc. This podcast is brought to you in conjunction with Retail Council of Canada.My guest on this Encore episode from the summer of 2023 is Rob Smith, veteran retailer and now the CEO and Founder of The Phluid Project, GET Phluid, and The Phluid Phoundation; he has created a brand, combining his profession with his passion and a commitment to social justice. Rob and I first met when he was a guest on the Remarkable Retail podcast during the

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00:31:42

A Masterclass In Retail Returns & Reverse Logistics...

The Voice of Retail ·

2024/05/31

In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solutions for non-restockable items, challenges in store handling of returns, best practices in reverse logistics, and leveraging returns for environmental

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00:37:13

Radical Innovation, Leadership and Winning Every Race...

The Voice of Retail ·

2024/05/24

On this episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President ofTechtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retail go-to-market strategy, leadership for growth, and the epic come-from-behind marketplace win for his Milwaukee brand of power tools as the sixth horse in

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00:39:45

Live from SMU in Dallas, Texas, Steve Dennis &...

The Voice of Retail ·

2024/05/17

Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the book launch event for Leaders Leap, his latest book already climbing up the charts as one of the top business books of the year. About SteveSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is

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00:24:46

The Inside Story Behind Ikea Canada's "Second-Hand...

The Voice of Retail ·

2024/05/10

My guests on this episode are Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman Canada. They discuss the insights and unique creative partnership behind Ikea Canada's clever and brilliant "Second-Hand Tax (SHT) is Happening" campaign.The brand discovered recently that in Canada, there is a 'harmonized sales tax' (HST) added to sales receipts for resold items, meaning second-hand purchases are taxed twice. Ontario, where

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00:23:55

Decoding The True Cost of Retail Fraud: Insights with...

The Voice of Retail ·

2024/05/03

In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financial impact on businesses globally. Discover how enterprises balance investment in fraud prevention with profitability, leveraging technology and data

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00:29:06

Hard-Fought Leadership Lessons from U.S. Navy Seal &...

The Voice of Retail ·

2024/04/26

In this leadership-focussed episode, something different, something new. My guest is Taylor Cavanaugh, who takes a big, complicated life and shares insights from his time with the U.S. Navy Seals and the French Foreign Legion (the first American in history to be part of both), emphasizing leadership and resilience. He discusses his public exposure on "Soft White Underbelly," one of my favourite interview shows, and discusses the philosophy of having "no plan B" while stressing adaptability to

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00:28:48

Navigating Transparency in Sustainability Goals with...

The Voice of Retail ·

2024/04/19

Meet Alicia Chin, Director of Sustainability and Social Impact at VF Corporation, who discusses activewear brand and retailer icebreaker's open admission of falling short in their 100% plastic-free ambition. We delve into the challenges, the progress made, and how their transparency sets a precedent for retail industry-wide sustainability efforts. Hear about icebreaker's innovative approaches and their pledge to ongoing improvement in this episode that is perfect for the times. About

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87 results

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