PODCAST
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
All Episodes
33:39
Improving your Call Center and Contact Center Agent...
Advice from a Call Center Geek!
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2023/03/13
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35:21
5 Ways to Improve the Tone of your Contact Center...
Advice from a Call Center Geek!
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2023/03/06
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60:11
BPO Financial Benchmarking Report with Eric Crouse-...
Advice from a Call Center Geek!
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2023/02/27
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45:03
Building out an AI Contact Center the Right Way with...
Advice from a Call Center Geek!
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2023/02/14
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38:51
How to Implement the Blockchain into your Contact...
Advice from a Call Center Geek!
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2023/02/09
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17:03
TikTok Live- What I Would Ask Your Call Center Staff...
Advice from a Call Center Geek!
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2023/02/06
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36:44
TikTok AMA Episode- Hiring, Analytics, Games to Play...
Advice from a Call Center Geek!
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2023/02/02
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24:27
Setting up a High End Contact Center (On the Cheap)!
Advice from a Call Center Geek!
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2023/01/23
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18:27
18:48
14:05
26:52
Ultimate Guide for Outsourcing Your Contact Center!
Advice from a Call Center Geek!
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2022/12/22
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17:34
16:59
Three Technology Predictions for the Call Center in 2023
Advice from a Call Center Geek!
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2022/11/29
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17:42
57:32
16:26
Three Pillars of Call Center and Contact Center Metrics
Advice from a Call Center Geek!
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2022/11/07
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10:05
36:16
Discussion with Nick Corso, Community Success Lead at...
Advice from a Call Center Geek!
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2022/10/18
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18:09
New Technology in Your Call Center-Setting it up and...
Advice from a Call Center Geek!
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2022/10/06
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