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PODCAST

The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy"s experience, insight, and straight talk - listeners will walk away with a

arts food

All Episodes

37:18

019: Frontline Leadership with Monica Rothgery Former...

The Pineapple Perspective ·

2024/09/19

Looking for ways to build a strong and caring team in the fast food industry? Learn from Monica Rothgery's experiences as she shares her journey from being a Taco Bell manager to becoming a COO, and discover the importance of showing genuine care and appreciation for your team members. In this episode of The Pineapple Perspective, host Troy Hooper interviews Monica Rothgery, a former Taco Bell manager turned COO of KFC in America. Monica shares her journey in the hospitality industry and highlights

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42:34

018: From Service Innovation to Loyalty Programs: Jim...

The Pineapple Perspective ·

2024/09/12

Interested in how AI and technology are revolutionizing the QSR space? Discover how Jim Balis and his team are implementing innovative solutions to enhance labor efficiency and improve the guest experience. Summary: Jim Balis, partner of Strategic Operations Group at Capitol Spring, discusses the importance of hospitality in the restaurant industry and shares insights on implementing technology to improve labor efficiency and enhance the guest experience. In this episode of The Pineapple

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51:21

017: From Customer Acquisition to Customer Retention:...

The Pineapple Perspective ·

2024/09/05

Want to learn the secrets to exceeding guest expectations and how it can elevate your business and brand? Join Troy Hooper as he dives into the strategies behind the power of customer retention, maximizing revenue and minimizing expenses with restaurant expert Chip Klose. In this conversation, Chip Klose discusses with Troy the key topics that are top of mind for restaurant operators today. He emphasizes the need to shift the focus from customer acquisition to customer retention in marketing

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41:33

016: Revolutionizing Hospitality Analytics: A...

The Pineapple Perspective ·

2024/08/29

Looking for expert advice on performance measurement and how to create a performance-driven culture in your restaurant? In this episode of The Pineapple Perspective, host Troy Hooper interviews Derek Smith, CEO of Canopy Metrics, a data analysis company specializing in data collection and visualization for restaurants. Derek shares his perspective on hospitality, emphasizing the importance of a guest-centric approach. He also talks about his background in customer service and analytics, which led

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35:41

015: The Future of Customer Engagement: A Deep Dive...

The Pineapple Perspective ·

2024/08/22

Want to hear real-life success stories of brands using Adentro's platform to drive customer engagement and increase sales? Tune in to this episode as Michael Potter shares case studies and examples of how businesses have leveraged Wi-Fi gating and personalized messaging to connect with their customers on a deeper level. Don't miss out on these valuable insights! In this episode of the Pineapple Perspective, Troy interviews Michael Potter, the VP of Strategic Accounts for Adentro. They discuss the

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39:57

014 - The Chef as Entrepreneur: Mastering the Art of...

The Pineapple Perspective ·

2024/08/15

Are you a chef looking for new avenues to create a life beyond the kitchen? Discover how Chef Christian Fisher is helping chefs find independence and success through his disruptive chef entrepreneur show and book writing system. In this episode, Troy talks with Chef Christian Fischer who shares his journey in the hospitality industry and his commitment to helping chefs transition into successful entrepreneurs. He emphasizes the importance of hospitality as creating a welcoming environment where

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44:48

013 - Ignite Your Local Business Growth Through...

The Pineapple Perspective ·

2024/08/08

Looking for inspiration to take your marketing efforts to the next level? Don't miss this episode of the Pineapple Perspective podcast, where Troy Hooper and Justin Ulrich share their experiences and insights on the importance of giving, local marketing, and leveraging data to drive growth. In this episode of The Pineapple Perspective, Troy Hooper interviews Justin Ulrich, the marketing lead at Evocalize. They discuss the concept of hospitality and the importance of treating others with respect and

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41:59

012 - The Future of Hospitality Hiring: Leveraging...

The Pineapple Perspective ·

2024/08/01

Are you struggling to find quality candidates in the current labor market? Curious about the latest trends in the hiring process? Discover how Landed, a unique SaaS platform, is revolutionizing the hiring process for restaurant brands. In this episode of the Pineapple Perspective, host Troy Hooper interviews Rouhaan Shahpurwala, CEO of Landed, a SaaS product and service partner business. They discuss the importance of hospitality in all aspects of business and how Landed integrates it into their

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37:10

011 - Shaquille O'Neal's Big Chicken: Serving...

The Pineapple Perspective ·

2024/07/25

Curious to hear the insights and experiences of the head of development at Shaquille O'Neal's Big Chicken and how integrating hospitality into your mindset and operational framework can elevate your business and brand? In this episode of The Pineapple Perspective, Troy interviews Sam Stanovich, the head of development at Big Chicken, a concept founded by Shaquille O'Neal. They discuss various topics related to the hospitality industry and the growth of the Big Chicken brand. Sam shares more on

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47:33

010 - From Parking Lot to Promenade: How San Pedro...

The Pineapple Perspective ·

2024/07/18

Looking for inspiration to transform your family-owned business into a thriving brand? Don't miss this episode of The Pineapple Perspective featuring CEO Michael Ungaro of San Pedro Fish Company. From humble beginnings to becoming a top ten Instagram restaurant, CEO Michael Ungaro takes us on a journey of resilience, innovation, and the power of storytelling. Discover the secrets behind his success, how he’s created a culture of hospitality that has captivated customers and led to incredible growth

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45:46

009 - Revolutionizing the Restaurant Industry: Full...

The Pineapple Perspective ·

2024/07/11

Curious about the challenges and rewards of leaving a corporate career for the restaurant industry and becoming a multi-unit franchisee? In this episode of The Pineapple Perspective, host Troy Hooper interviews Lauren Fernandez, CEO of Full Course, a company that invests in and supports early-stage food and restaurant brands. Here are the key points discussed in the interview: - Lauren shares her deep connection to the hospitality industry. - She discusses how her upbringing and cultural

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34:39

The Evolution of Hospitality: Insights from the CEO...

The Pineapple Perspective ·

2024/06/27

Curious about the challenges of franchising and the communication expectations across multiple generations, from baby boomers to Gen Z, that create a unified and hospitable environment? In this conversation, Troy discusses with Josh Halpern, CEO of Big Chicken, the need for businesses to adapt to the evolving hospitality expectations of different generations, such as Gen Z's desire for collaboration and customization. Other topics covered in this episode include: - Hospitality is crucial in

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47:03

007 - Elevate Your Restaurant's Brand with Expert...

The Pineapple Perspective ·

2024/06/20

How can packaging enhance the customer experience and drive growth in the fast-casual industry? In today’s episode, Troy meets with Zachary Stein, the Co Founder and CEO of SupplyCaddy, a leading global manufacturer of custom packaging and disposables for the food service industry with clients such as Burger King Popeyes, Dave's Hot Chicken, Huey Magoo's, Krispy Krunchy Chicken, Levain Bakery and more. Zach and Troy cover topics like: The importance of the customer experience in at home dining

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39:02

006 - Delivering the Wow Factor: How Data Can...

The Pineapple Perspective ·

2024/06/13

How can data and statistics help your business elevate hospitality? Lucas Judice, founder of Freatz, a comprehensive Customer Experience Monitoring Tool for restaurants, discusses how businesses should prioritize hospitality by providing a wow factor to customers. In this episode, Troy and Lucas cover topics like: Hospitality is essential in every business, including restaurants. Using data to understand customers’ needs is vital for success. Freatz helps restaurants gather data from

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42:31

005 - Achieving Business Success with Expert...

The Pineapple Perspective ·

2024/06/06

How can the principles of hospitality elevate your business and brand? Anthony Zaller, a hospitality lawyer, discusses the importance of hospitality in business and shares insights on how to provide value to clients and customers. In this episode, Troy and Anthony cover topics like: Providing value is the key to success in any industry The importance of empathy in understanding client/customer needs How to approach law with a hospitality mindset Staying updated on legal changes to

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43:39

004: Hospitality as a Business Growth Strategy with...

The Pineapple Perspective ·

2024/05/30

Can the right company culture be the key to limitless brand growth? Paul Tran, Director of Franchising for Pepper Lunch Restaurants and franchising fanatic answers this question and more in this episode of The Pineapple Perspective. In this episode, Troy and Paul cover topics like: Paul’s unique definition of hospitality How a single act of hospitality can transform a business’s reputation The importance of customer delight and quality in franchise success And finally, why investing in

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32:01

003: Building Community Through Undeniable...

The Pineapple Perspective ·

2024/05/18

In this episode of The Pineapple Perspective, Troy interviews Charlie Eblen of Single Tree Wood Fire Barbecue on his passion for building community through undeniable hospitality and the perfect plate of barbecue. Together they talk about the importance of genuine relationships and going above and beyond to create memorable experiences for guests. In this episode, we answer questions like: How do I create memorable experiences for my guests? How can I measure the ROI of community involvement?

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48:29

002: Navigating Technology and Hospitality: How to...

The Pineapple Perspective ·

2024/05/18

In the latest episode of The Pineapple Perspective, Troy sits down with Jason Berkowitz, Founder and CEO of ARROW UP. Together they talk about how to leverage technology to increase ROI, stabilize employee churn, and maintain compliance with federal and state regulations. In this episode, we answer questions like: How can hospitality be translated into a tech company? What is the ROI of investing in hospitality training and compliance? How can technology simplify risk management and

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47:55

001: Craft Your Story for Your Restaurant's Success...

The Pineapple Perspective ·

2024/05/18

Wondering how to stand out in the crowded restaurant space? Wishing you knew what to say on social media to bring people into your restaurant? In the first episode of The Pineapple Perspective, Troy sits down with Shawn Walchef of Cali BBQ Media to talk about how to translate your hospitality business into inspirational and tactical marketing methods. In this episode, we answer questions like: What is digital hospitality? How can my business’ story make an impact with the community? What

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02:18

The Pineapple Paradigm: Redefining Success in Business

The Pineapple Perspective ·

2024/05/18

Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them. If you feel you have deployed a unique hospitality

en

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