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PODCAST

Central Line: The AAHA Podcast

American Animal Hospital Association

Central Line is the official podcast of the American Animal Hospital Association. Our intention with these conversations is to help every member of the veterinary team simplify their journey towards excellence in veterinary medicine. In each episode, we’ll focus on helping teams like yours maximize efficiency and achieve excellence together, while protecting and improving their own wellbeing. We’ll talk with a wide range of industry experts and leaders in the fields of hospital management,

education self-improvement

All Episodes

05:45

Quick Hits from Connexity: From Math Major to...

Central Line: The AAHA Podcast ·

2022/12/06

December always seems like a leaky vessel – there must be a hole somewhere that’s letting time get away from us so fast! We’ve got a short, sweet episode this week featuring Cheyanne Flerx, one of our speakers at Connexity 2022, who started out as a veterinary assistant and now runs her own business as a social media marketing educator and coach. We’re sure we’ll hear more from Cheyanne in the future, but for now, enjoy a quick hit of inspiration and encouragement from this self-taught social media

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01:08:18

Gems from the Guidelines: How Veterinary Teams Can...

Central Line: The AAHA Podcast ·

2022/11/29

Our guests this week are Erin Frey, DVM, MPH, DACVPM, and Jennifer Granick, DVM, MS, PhD, Diplomate ACVIM (SAIM). We all got into veterinary medicine to make a difference – for one animal at a time in most cases – and sometimes it can be hard to remember that the little things we do and recommend can make a world-changing difference. Erin Frey, DVM, MPH, DACVPM, chair of the task force behind the 2022 AAFP/AAHA Antimicrobial Stewardship Guidelines, and Jennifer Granick, DVM, MS, PhD, Diplomate ACVIM

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51:33

Bridging the Gap: Palliative Veterinary Care Takes a...

Central Line: The AAHA Podcast ·

2022/11/22

As this episode is released, we’re heading into the winter holidays – a time, as all veterinary professionals know, often brings more than its share of sadness as well as joy. Lynn Hendrix, DVM, CHPV, joins us this week (along with a very tiny, very sassy kitten called Pluto) to talk about something almost all vet teams do, and how she's helping to teach many of us to see it – and do it – differently. Dr. Hendrix is a certified hospice and palliative veterinarian, new book author, former IAAHPC

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42:33

Smoothing Out the Referral Experience with Patty...

Central Line: The AAHA Podcast ·

2022/11/15

Referring internal medicine cases isn’t always a straightforward decision. As clinicians, veterinarians can feel judged for referring cases others might handle themselves – and as veterinary team members, it can be hard to know what to tell clients when different doctors might handle the same case differently. This week’s guests, Patty Lathan, VMD, MS, DACVIM, and Renee Rucinsky, DVM, DABVP (Feline), share what makes a referral experience go smoothly – and why we don’t need to feel guilty for asking

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22:38

Creating A Culture That Says, “You Belong” with...

Central Line: The AAHA Podcast ·

2022/11/08

Niccole Bruno, DVM, took a personality test that told her, “You’re a visionary,” and we’re guessing no one who’s ever met Dr. Bruno would doubt it for a second. The founder and CEO of BLEND stopped by to chat with us at Connexity this fall along with fellow changemaker Genine Ervin-Smith, DVM, MPH, BLEND’s Chief Operating Officer, and the two of them talked about how BLEND came to be, how they’re working to build a more diverse pipeline into veterinary medicine, and what it truly means to have an

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53:52

Across the Exam Table: A Pet Owner’s Perspective on...

Central Line: The AAHA Podcast ·

2022/11/01

This week our guests our David Berlin and Alexandra Bronson. As veterinary professionals, we talk to clients all day – but in the thick of a busy day, it’s easy to forget what it’s like to be one of them. David Berlin and Alexandra Bronson, educators in the charter school system in Brooklyn, NY, join us to talk about their experience as “proud cat parents” of Audrey, who was diagnosed with diabetes mellitus in 2021. They’ve navigated uncertainty, guilt, sadness, and Alex’s no-joke needle phobia to

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45:13

Past Platitudes to Real Results: Making Psychological...

Central Line: The AAHA Podcast ·

2022/10/25

When it comes time for radiographs, most of us put lead aprons on without thinking twice - but we don’t have a set of standards (or effective PPE!) to prevent the mental and emotional trauma for which all veterinary professionals are at risk. Coral Doherty, RVT and certified psychological health and safety advisor, submitted the winning idea to the spring Veterinary Visionaries solving event. Coral suggested developing a set of standards for psychological safety in the veterinary workplace, a

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01:08:18

Vital, Not Basic: Elevating Veterinary Technicians...

Central Line: The AAHA Podcast ·

2022/10/18

Our guests this week are Julie Legred, CVT, FFCVP, Deborah Reeder, BA, AS, LVT, VTS-EVN(R), and Shannon Thompson, RVT . It’s Vet Tech Week, and we couldn’t think of a better way to celebrate than by featuring this conversation with three passionate technician leaders and advocates. Julie Legred, CVT, FFCVP, Deborah Reeder, BA, AS, LVT, VTS-EVN(R), and Shannon Thompson, RVT, got together with us at the AVMA Convention this summer to discuss ways we can support and elevate veterinary technicians -

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20:58

Lafayette Veterinary Care Center: 2022...

Central Line: The AAHA Podcast ·

2022/10/11

Our guests this week include Garrott Van Bebber, DVM, Elizabeth Van Bebber, DVM, Holly Hunt, and Kortney Ellerbe. Out of the literal thousands of AAHA-accredited practices in the U.S. and Canada (and now Japan!), the dedicated team at Lafayette Veterinary Care Center in Lafayette, LA, walked away with the AAHA-accredited Practice of the Year award at Connexity 2022. Garrott Van Bebber, DVM, co-owner of LVCC, his wife Liz Van Bebber, DVM, Holly Hunt, veterinary technician, and Kortney Ellerbe,

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48:43

Approaching Access to Veterinary Care in New...

Central Line: The AAHA Podcast ·

2022/10/04

In any conversation about access to veterinary care, Dr. Michael J. Blackwell’s name is bound to come up. Dr. Blackwell heads the Program for Pet Health Equity at the University of Tennessee, which has created AlignCare, a subsidized OneHealth initiative that helps qualified households afford care for their nonhuman family members. As income disparity grows along with the cost of care, we can’t afford to ignore the question of how to provide care to populations many of us working in private

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34:50

All Aboard the Veterinary Energy Bus | Panel...

Central Line: The AAHA Podcast ·

2022/09/27

Joining our show this week is Phil Richmond, DVM, CAPP, CPPC, CPHSA, CCFP, Alyssa Mages, BS, CVT, Josh Vaisman, MAPPCP, CCFP, and Michael Shirley. Connexity 2022 is in the books, and it was a gathering of true veterinary believers – hopeful, brilliant, and authentic. The four changemakers on this episode – Alyssa Mages, BS, CVT, of Empowering Veterinary Teams; Michael Shirley, of Family Pet Health, Josh Vaisman, MAPPCP, CCFP, of Flourish Veterinary Consulting, and Phil Richmond, DVM, CAPP, CPPC,

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38:03

Changing the Narrative with Pam Nichols, DVM, CCRP, CFI

Central Line: The AAHA Podcast ·

2022/09/20

Whether we’re aware of it or not, we tell ourselves stories all day about what we see, think, and experience. Pam Nichols, DVM, CCRP, CFI, practice owner and past president of AAHA, sits down to discuss how being intentional and specific in how we speak about ourselves and those around us can have an enormous impact on how we perceive our situation. You won’t find anyone with more love for veterinary medicine or the people in it than Dr. Pam, and you’ll want to check out the resources she’s creating

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42:52

**Encore** | Talking to Clients about Science with...

Central Line: The AAHA Podcast ·

2022/09/13

Please enjoy this encore presentation of our previously released episode with Deborah Thompson, DVM, as the Central Line Podcast team gears up for this week's Connexity® 2022 conference. What does working on Capitol Hill have in common with a puppy vaccine appointment? Deborah Thomson, DVM, Chair of the World Veterinary Association’s One Health Education Subgroup, founder of One Health Lessons, and author of The Art of Science Communication, shares what she’s learned through her work as a teacher,

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39:14

Gems from the Guidelines: Addressing Vaccination...

Central Line: The AAHA Podcast ·

2022/09/06

What does Kelly Clarkson have to do with vaccine reactions? And if people still don’t understand herd immunity after 2 ½ years of COVID, why spend time talking about it? In honor of the release of the 2022 AAHA Canine Vaccination Guidelines, John Ellis, DVM, PhD, DACVP, DACVM, co-chair of the guidelines task force, talks with us about how to address some of the most common client objections to vaccines. You might not change a client's mind in one visit, but Dr. Ellis reminds us that each

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58:06

CBT: A Mental Health Toolbox for Veterinary...

Central Line: The AAHA Podcast ·

2022/08/30

Helen Beaman, MSW, LCSW, buys clothes for her Dachshund and tailors them to fit – which should tell you a lot about why Helen, our guest this week, felt compelled to work with Dr. Charles Hurty and his team at Grove Veterinary Clinic when they reached out for help. Helen uses cognitive behavioral therapy, or CBT, to give her clients tools to cope with difficult situations and overwhelming emotions like the ones veterinary professionals grapple with every day, and in this episode she discusses why

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01:09:56

Sustainability in Veterinary Medicine Takes Equal...

Central Line: The AAHA Podcast ·

2022/08/23

Earlier this year, an email popped up in our podcast inbox from Dr. Charles Hurty, owner of Grove Veterinary Clinic in Newport, OR, who had been doing some incredible work with his team to help them all get through the difficult realities of veterinary life over the last two years. Dr. Hurty and Alana McKern, Grove’s operations manager and bada** unicorn, join us to talk about retraining your brain, leading from the floor, and why, in Dr. Hurty’s words, “empathy without boundaries is truly

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01:02:18

”Are Veterinary Professionals Tough Enough?” with...

Central Line: The AAHA Podcast ·

2022/08/16

A lot of us have heard it our whole lives: “You have to be tough to get through vet/tech school.” “I don’t know how you handle seeing sick pets/get by on so little sleep/make hard decisions all day – you must be so tough.” And yet... how many times have you finished a shift, maybe even sat in your car in your driveway after work, feeling anything but tough? This week, Steve Magness, athlete, performance coach, and author of the new book Do Hard Things: Why We Get Resilience Wrong and the

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39:14

Telehealth Increases Accessibility - and Visibility -...

Central Line: The AAHA Podcast ·

2022/08/09

Cherice Roth, DVM, MS, is the kind of person you just don’t want to stop talking to. So we asked her back for a second episode (check out her first one here!), this time to talk about how telehealth can increase access to veterinary care – not just for people who want high-touch service, but for people who can’t afford to take off work to bring a pet in, who may not know when their pets need to be seen, or who might not realize that veterinarians can have a lot more in common with them than a love

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40:13

What Can We Learn from Pilots? Rethinking Veterinary...

Central Line: The AAHA Podcast ·

2022/08/02

Are we letting our new grads down? Ross Palmer, DVM, MS, DACVS, returns to Central Line to discuss an area he’s particularly passionate about: continuing education. From his position as Associate Director of Education at CSU’s Translational Medicine Institute, he thinks a lot about CE and the gaps he sees in what he calls “the continuum of postgraduate lifelong learning.” Dr. Palmer introduces ideas from commercial pilot training programs, including their approach to hands-on skills and risk

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43:00

”Should We Have a Client Code of Conduct?” with...

Central Line: The AAHA Podcast ·

2022/07/26

In July of 2021, Cyndie Courtney, DVM, wrote an article for AAHA’s Trends magazine called “Client Expectations, Rights, and Responsibilities : Setting Client Expectations to Protect Practice Culture.” The article made waves because it faced head-on the question of whether we, as veterinary professionals, might be able to set boundaries for how we want our teams to be treated - while helping our clients have reasonable expectations for how we will treat them. In this episode, Dr. Courtney tackles

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