x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:55:30

The Service Leadership Trifecta

UNSCRIPTED ·

2024/12/11

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Ryan Snellings, Founder and Coach at The Jobless Leader, who formerly held a variety of service and operations leadership roles at companies like Fresenius Kabi, Luminex Corporation, and Agena, to discuss three areas of focus for leaders who want to excel in service today.Ryan brings over 25 years of experience in service and operations leadership within the medical device industry. Having held significant roles at companies

en

00:22:03

Best Practices of Stand Out Service Leaders

UNSCRIPTED ·

2024/12/04

In this episode of Unscripted, Sarah Nicastro, the creator of Future of Field Service and VP of Customer Engagement at IFS, reflects on the Stand Out Service Trends Report, sharing actionable insights from some of the most innovative leaders in the service industry. Drawing on her extensive expertise and years of observing the evolution of field service, Sarah explores best practices in hiring, employee engagement, change management, and technology prioritization.Sarah's career began unexpectedly

en

00:27:17

The Impact and Importance of Strong Service Leadership

UNSCRIPTED ·

2024/11/27

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dot Mynahan, who currently serves as the Senior Director of Safety and Workforce for the National Elevator Industry and formerly spent more than 30 years with Otis Elevator, and John Carroll, CEO of the Service Council. This session was recorded live at IFS Unleashed after announcing the Future of Field Service Stand Out 50 Leadership Awards, for which Dot and John served as judges. Dot, John, and Sarah discuss why recognizing

en

00:53:59

Are You Overlooking the Importance and Impact of...

UNSCRIPTED ·

2024/11/20

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Tristan Lavender, Neurodiversity Speaker, Founder and Chair of the Philips Neurodiversity Network (Employee Resource Group), Senior Content Strategist, Writer, and Editor at Philips Communications Center of Excellence, for an open and honest conversation about navigating work life with a neurodivergence and why/how companies could benefit from giving this area of diversity more thought and action.As a neurodiversity advocate

en

00:34:47

Proximus Shares Its Facets of Field Service Excellence

UNSCRIPTED ·

2024/11/13

In a session recorded live at IFS Unleashed, Steven Van Eyck, Center of Excellence Lead for Field Service at Proximus, joins Sarah Nicastro to discuss how to define “excellence” in the arena of field service today and what Proximus is focused on in creating it.Steven is leading a Center of Excellence that caters to the Field Service Management activities for Proximus' Customer Operations Business Unit. The Center serves as the primary link between the operational field teams, the Proximus IT

en

00:18:51

Highlights from Field Service Europe 2024

UNSCRIPTED ·

2024/11/06

In this episode of the Unscripted Podcast, host Sarah Nicastro Sarah shares what stood out to her from last week’s Field Service Europe event in Amsterdam. She discusses how industry leaders like Yasir Sheikh advocate for a shift from traditional service models to proactive, value-driven strategies, the role of change management in technology adoption, the interconnectedness of employee engagement, and how digitalization is reshaping customer interactions.If you enjoyed this episode, make sure to

en

00:40:01

Exploring the Role of Coalitions in the Advanced...

UNSCRIPTED ·

2024/10/30

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dr. Kawal Kapoor, Research Manager at the Advanced Services Group of Aston Business School, and Sandra Benbow, Senior Industrial Fellow and Servitization Mentor, for a discussion based on both their research and hands-on work with firms, about how coalitions play a valuable role in the Servitization journey.Kawal oversees research for the Advanced Services Partnership, focusing on publishing in top peer-reviewed journals and

en

00:41:27

Coca-Cola: Honoring a Legacy Without Leaning Too Much...

UNSCRIPTED ·

2024/10/23

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Michael Galon, Director of North America Service Operations at The Coca-Cola Company, for a conversation about honoring Coca-Cola's rich legacy and embracing innovation in a fast-paced market, as well as staffing challenges, AI, and maintaining service excellence. Michae is responsible for overall equipment services strategy at Coca-Cola, including installation, repair and project execution for the foodservice and on-premise

en

00:14:19

Announcing the Future of Field Service Stand Out 50...

UNSCRIPTED ·

2024/10/16

In this episode of the Unscripted podcast, host Sarah Nicastro reveals the 33rd edition of the Future of Field Service Standout 50 Leaders, celebrating exceptional service leaders who drive innovation and customer-centric strategies in the industry. Sarah highlights the evolving service delivery landscape and the crucial and often behind-the-scenes roles these leaders play in motivating teams and navigating modern business challenges. With insights from a panel of industry experts, she discusses

en

00:45:29

Leadership Principles to Create Impact in Today’s...

UNSCRIPTED ·

2024/10/09

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes back Roy Dockery, Author of The Art of Leading, for a discussion filmed at Future of Field Service Live in Stockholm on what leadership traits do (and don’t) create impact. Since this discussion, Roy has also taken the role of the Director of Field Service Research at TSIA. Roy stands out as a transformative leader in the service sector, keynote speaker, and creator of an innovative leadership model based on truth, love, and

en

00:31:49

Before the Next Initiative, Ask Yourself: Are You...

UNSCRIPTED ·

2024/10/02

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Ben Williams, Director of Service Operations for Americas at 3D Systems, for a conversation around his advice to “be brilliant on the basics,” how that differs from the idea of mastering the basics, and what basics in service demand regular attention.Passionate about service and additive manufacturing, Ben helps companies harness technology to drive innovation, growth, and customer satisfaction. With vast experience in

en

00:10:53

Celebrating Stand Out Leadership

UNSCRIPTED ·

2024/09/25

In this episode of the Unscripted Podcast, host Sarah Nicastro gives an update on the upcoming announcement of the Future of Field Service Stand Out 50 leadership awards, a look into plans for Future of Field Service x IFS Unleashed, and a heads up on upcoming research to watch for. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

en

00:43:37

Lessons in Servitization: Combining Historical...

UNSCRIPTED ·

2024/09/18

In this session from Future of Field Service Live in Cologne, host Sarah Nicastro talks with Joern Lindstaedt, VP of Global Customer Service at Rolls Royce Power, about the company’s famous “power by the hour” innovation and how an early start at Servitization translates to a culture of continual innovation. Joern brings over 20 years of experience in customer and product support across aviation, transportation, and power generation. He has vast experience leading global, cross-functional teams and

en

00:41:26

Reflecting on a 35+ Year Career in Field Service:...

UNSCRIPTED ·

2024/09/11

In this episode of the Unscripted Podcast, host Sarah Nicastro welcomes Tim Spencer, VP for North American Operations at Interblock Gaming, to reflect on what’s changed (or not) related to leadership, technology, talent, and customer-centricity over his 35+ year career. Tim has a wealth of experience from his roles at BUNN, Scientific Games, WMS Gaming, and as an Independent Consultant. He specializes in field and customer services, manufacturing and printing operations, sales management, and

en

00:41:40

Canon’s 5-Pillar Service Strategy

UNSCRIPTED ·

2024/09/04

In this episode of the Unscripted Podcast, host Sarah Nicastro welcomes Andy Schneider, European Vice President of Services and Support at Canon EMEA, to share the company’s five-pillar service strategy and why the relevance of service is near and dear to his heart. In his role, Andy's key focus is on driving growth and excellence in Canon's Digital Printing & Solutions unit by optimizing service delivery and leading cross-functional teams to consistently deliver outstanding results

en

00:45:57

Why the Future of Service Depends Largely on Leadership

UNSCRIPTED ·

2024/08/28

In this episode of the Unscripted Podcast, host Sarah Nicastro welcomes Joe Molesky, SVP at Sodexo for a conversation about why leadership is so important in service today when it comes to attracting quality talent and creating an effective culture, how his own approach has evolved over his career, and the role mindfulness plays in his leadership today.As a leader known for his expertise in enterprise transformation, Joe is committed to driving improvement across all areas of business. His focus

en

00:14:12

Field Service Orlando Event Highlights

UNSCRIPTED ·

2024/08/21

In this episode of the Unscripted Podcast, host Sarah Nicastro shares a synopsis of attending Field Service East in Orlando on August 13th, 2024. She discusses the importance of customer centricity and the role of technology in improving employee and customer experiences.If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

en

00:33:56

Modernizing the Field Service Talent Approach to...

UNSCRIPTED ·

2024/08/13

In a session from Future of Field Service Live in Cologne, Germany, host Sarah Nicastro welcomes back Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to discuss how critical a company’s talent strategy is to service today and why it demands creativity and a willingness to break free of the status quo to be successful.Daniel is a passionate and visionary leader with a strong track record in clinical diagnostics, life sciences, medical devices, and biotechnology. Before

en

00:30:18

Schneider Electric’s Digital Journey: Avoiding Common...

UNSCRIPTED ·

2024/08/07

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Alban Cambournac, VP of Consulting and Digital Services at Schneider Electric, to discuss the company’s digital journey and how it is taking its lessons learned and best practices and helping its customers achieve success as well. Alban shares his lessons learned in a global career, Schneider’s being named the most sustainable company of 2024 by TIME magazine, and what he thinks of all of the AI buzz.With over 25 years of

en

00:35:13

How Electrolux is Maximizing Service Resource...

UNSCRIPTED ·

2024/07/31

In a session from Future of Field Service Live in Cologne, Germany, host Sarah Nicastro talks with Jelle Coppens, Product Domain Expert of Service and Repair at Electrolux, about how the company is working smarter to maximize the impact of its workforce.Jelle has been with Electrolux for six years, starting as a resource planner for Electrolux Belgium and quickly becoming involved in the company's digital transformation. His expertise led him to join a project enhancing technical solutions

en

357 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...