PODCAST

CRM Rocks

Markus Erlandsson

The CRM Talk Show

technology podcasting

All Episodes

Human Resource with Malin Martnes

CRM Rocks ·

2021/01/14

Episode 97: Markus Erlandsson talks to Malin Martnes from KnowIt about Human Resource and how the old Talent has transformed in Human Resource. Malin starts by explaining how she fell in love with the product and how she started blogging and became the first MVP on the product. Then she explains what got lost in … Continue reading Human Resource with Malin Martnes The post Human Resource with Malin Martnes first appeared on CRM Rocks.

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State of Dynamics CRM in 2020 with Jukka Niiranen

CRM Rocks ·

2020/12/14

Episode 96: Markus Erlandsson talks to Jukka Nirranen from Forward Forever about the current state of Dynamics CRM in 2020 and what highlights that has happened in the last three years. Jukka starts with talking about what has happened with Microsoft Teams and how Dataverse is now part of the platform, the second stop is … Continue reading State of Dynamics CRM in 2020 with Jukka Niiranen The post State of Dynamics CRM in 2020 with Jukka Niiranen first appeared on CRM Rocks.

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Center of Excellence with Mark Smith

CRM Rocks ·

2020/11/14

Episode 95: Markus Erlandsson talks to Mark Smith about Center of Excellence kit for Power Platform. Mark is also known as nz365guy starts by talking about what you do when you have gotten your first couple of apps up and running on the power platform. The Center of Excellence Starter kit will help you to … Continue reading Center of Excellence with Mark Smith The post Center of Excellence with Mark Smith first appeared on CRM Rocks.

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PowerApps and Teams with Shane Young

CRM Rocks ·

2020/10/14

Episode 94: Markus Erlandsson talks to Shane Young from PowerApps911 about PowerApps with Teams and what the new Project Oakdale is. Shane starts by talking about how he got started on YouTube and how he now has made 176 videos there, then he continues to explain how his team has moved entirely to Microsoft Teams … Continue reading PowerApps and Teams with Shane Young The post PowerApps and Teams with Shane Young first appeared on CRM Rocks.

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Best of 2020 Release Wave 2 with Dian Taylor

CRM Rocks ·

2020/09/14

Episode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales, then finally ends with a recommendation to move to Unified Interface now, otherwise, you are missing out. Bio Dian Taylor is a Microsoft … Continue reading Best of 2020 Release Wave 2 with Dian Taylor The post Best of 2020 Release Wave 2 with Dian Taylor first appeared on CRM Rocks.

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PCF in 2020 with Scott Durow

CRM Rocks ·

2020/08/14

Episode 92: Markus Erlandsson talks to Scott Durow from Develop1 about PowerApps Component Framework and how it has developed into what is today in 2020. Scott explains what types of Components there are with Field and Dataset and how it fits together with React, Fluent UI, TypeScript. Scott continues to explain how he has used … Continue reading PCF in 2020 with Scott Durow The post PCF in 2020 with Scott Durow first appeared on CRM Rocks.

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Dynamics Marketing, Social Media & Power Automate...

CRM Rocks ·

2020/07/14

Episode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with describing what exists in Marketing app today and what existed in Social Engagement before that was discontinues, then she continues to describe how you … Continue reading Dynamics Marketing, Social Media & Power Automate with Amey Holden The post Dynamics Marketing, Social Media & Power Automate

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AI on the Power Platform with Sheila Shahpari

CRM Rocks ·

2020/06/14

Episode 89: Markus Erlandsson talks to Sheila Shahpari from Paritta Group about AI on the Power Platform and how she uses AI in her daily work to improve the customer experience. Sheila starts with explaining what AI means and then continues into the Power Platform and how it is used there, from AI Builder to … Continue reading AI on the Power Platform with Sheila Shahpari The post AI on the Power Platform with Sheila Shahpari first appeared on CRM Rocks.

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Customer acquisition with Timothy Spell

CRM Rocks ·

2020/05/14

Episode 89: Markus Erlandsson talks to Timothy Spell from OpenWater about customer acquisition and how they seek new customers, in past as well as under quarantine. Tim explains how they have used SEO and ads on keywords to get traffic together with attending conferences they grew about 35% each year. Now they work with virtual … Continue reading Customer acquisition with Timothy Spell The post Customer acquisition with Timothy Spell first appeared on CRM Rocks.

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Early Bound Generator Vs Latebound Constants...

CRM Rocks ·

2020/04/14

Episode 88: Markus Erlandsson talks to Daryl LaBar from Gap Integrity and Jonas Rapp from CRM-Konsulterna about Early Bound Generator Vs Latebound Constants Generator where Jonas and Daryl battle to settle which tool is better. Links: https://www.xrmtoolbox.com/plugins/DLaB.Xrm.EarlyBoundGenerator/ https://www.xrmtoolbox.com/plugins/Rappen.XrmToolBox.LateboundConstantsGenerator/ https://www.xrmtoolbox.com/plugins/DLaB.Xrm.VsSolutionAccelerator/ CRM SDK on .Net Core

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Best of 2020 Release Wave 1 with Gustaf Westerlund

CRM Rocks ·

2020/03/14

Episode 87: Markus Erlandsson talks to Gustaf Westerlund about 2020 Release wave 1 where Gustaf takes us through his best of list on the new things that are coming Team Member restrictions enforcement Power Automate and UI Flows Quick find First party app feature restrictions AI builder Backup restore, with more things Maker experience improvements … Continue reading Best of 2020 Release Wave 1 with Gustaf Westerlund The post Best of 2020 Release Wave 1 with Gustaf Westerlund first appeared on

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Power Apps Portals with Nick Doelman

CRM Rocks ·

2020/02/14

Markus Erlandsson talks to Nick Doelman about Power Apps Portals and how they are evolving. Nick starts with explaining a bit of the recent history from Adx Portals to Dynamics Portals to the new Power Apps Portals. Then he continues to the new designer and how you can use portals in both consumer and business relationships, … Continue reading Power Apps Portals with Nick Doelman The post Power Apps Portals with Nick Doelman first appeared on CRM Rocks.

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Building an ISV with John Gravely

CRM Rocks ·

2020/01/14

Markus Erlandsson talks to John Gravely from SalesSpark about how John has managed to build and sell two international ISVs and now has started his third. John explains what he thinks is important when looking for an idea in the CRM space, then John continues to explain how to build his team and what values … Continue reading Building an ISV with John Gravely The post Building an ISV with John Gravely first appeared on CRM Rocks.

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Digital transformation success with Guus Krabbenborg

CRM Rocks ·

2019/12/15

Episode 84: Markus Erlandsson talks to Guus Krabbenborg from Dynamics and More about Digital Transformation and what a makes a digital transformation project successful. Guus start with explaining what is important and how to succeed by doing the journey yourself first. Bio Guus Krabbenborg is a highly-experienced business trainer and consultant with a well-earned reputation in the international … Continue reading Digital transformation success with Guus Krabbenborg The post Digital

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Dynamics Marketing with Guro Faller

CRM Rocks ·

2019/11/14

Episode 83: Markus Erlandsson talks to Guro Faller from Avanade about Dynamics 365 Marketing where Guro explains the capabilities and the features of the application. Guro talks about Customer journeys, email marketing, asset management and event management, she continues to explain how Marketing and Sales works together and what is new in the latest 2019 … Continue reading Dynamics Marketing with Guro Faller The post Dynamics Marketing with Guro Faller first appeared on CRM Rocks.

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Dynamics got Talent with Rachel Profitt

CRM Rocks ·

2019/10/14

Episode 82: Markus Erlandsson talks to Rachel Profitt from RSM about Dynamics 365 Talent and how you can use it. Rachel starts with explaining what the three areas: Attract, Onboarding and Core HR do. What the functionality is and how connections to external systems such as LinkedIn works. Rachel discusses how they at RSM themselves … Continue reading Dynamics got Talent with Rachel Profitt The post Dynamics got Talent with Rachel Profitt first appeared on CRM Rocks.

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Premier Field Engineer with Furqan Ali

CRM Rocks ·

2019/09/14

Episode 81: Markus Erlandsson talks to Furqan Ali from Microsoft about Premier Field Engineers. Furqan starts with explaining what Premier Field Engineers (PFE) do and why Microsoft offers this service, then he continues to explain what types of work there are and how it is delivered. What does it take to become a PFE and … Continue reading Premier Field Engineer with Furqan Ali The post Premier Field Engineer with Furqan Ali first appeared on CRM Rocks.

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Exploring Project Service Automation with Dian Taylor

CRM Rocks ·

2019/08/14

Episode 80: Markus Erlandsson talks to Dian Taylor from RSM about Project Service Automation and what the functionality is. Dian starts with explaining what PSA can do and how to use it, she then continues to describe how to use it both for waterfall as well as agile projects. Dian explains how to use the … Continue reading Exploring Project Service Automation with Dian Taylor The post Exploring Project Service Automation with Dian Taylor first appeared on CRM Rocks.

en-US

Forms Pro with Megan V Walker

CRM Rocks ·

2019/07/14

Episode 79: Markus Erlandsson talks to Megan V Walker about Forms Pro and the difference between Forms and Forms Pro. Megan starts with explaining how you can use Forms Pro now that it’s based on Common Data Service and combine Forms Pro with Dynamics in new ways. She also explains how to use the net … Continue reading Forms Pro with Megan V Walker The post Forms Pro with Megan V Walker first appeared on CRM Rocks.

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Customer Service Insights with Tessa Kloster

CRM Rocks ·

2019/06/14

Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI … Continue reading Customer Service Insights with Tessa Kloster The post Customer Service Insights with Tessa Kloster first appeared on CRM Rocks.

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