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PODCAST

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

business management

All Episodes

00:35:57

That time you had to develop two apps a day, every...

Client Horror Stories ·

2021/09/29

In our 21st take at Client Horror Stories, we have Ben Nuttall, Software Engineer at BBC News Labs, with a story that, from the very beginning, has us wondering what’s with people’s common sense: showing up for an interview all dressed up, only to have the interviewer receive you in shorts and flip flops, and announcing that the person who called you in was no longer working there. Ben’s tale takes us back to 2011, when the apps market was flourishing, and everyone trusted them to get them instant

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00:51:46

That time you poured your heart into your moonshot,...

Client Horror Stories ·

2021/09/10

Our 20th take at Client Horror Stories brings in a particularity that sets apart from the rest: there are actually no clients involved. In today’s episode, we have Mark Jacobsen, author of Eating Glass: The Inner Journey Through Failure and Renewal, with an excruciating story that has us sharing his pain from the very beginning. Mark’s narrative brings us the point of view of a military pilot during the hottest years of war with an unstoppable will to help the Syrian refugees, which eventually led

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01:04:36

That time your teenage idol hired you to manage their...

Client Horror Stories ·

2021/08/30

In our 19th take at Client Horror Stories, we have James Hush with a story very different to anything else we’ve heard: for the first time in Client Horror Stories, we have the story of a client with nothing to do with the tech world, and we definitely loved it. Not only today’s guest comes from the music industry, but he also has an awesome ability to link bands and shows management to handling a traditional enterprise and its clients. And also, he was happy to share with us many clips from his

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00:59:05

That time your company had you working 36 hours...

Client Horror Stories ·

2021/08/23

In our 17th take at Client Horror Stories, we receive Violet Femmes, who brings us a dramatic and introspective story that lasted two years but gave her lessons for a lifetime. Today’s episode has a therapy-like tint that definitely makes the narrative strike a significant chord in us. Opening with the phrase “I am terrific at making mistakes”, Violet’s tale has more than enough elements to make it a memorable one, but if we had to choose a couple of them to highlight they would definitely be emails

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00:27:40

That time your offhand joke became the embarrassing...

Client Horror Stories ·

2021/08/17

In our 17th take at Client Horror Stories, Scott Kveton, founding partner of Fractionalist.co, brings us a story that takes us 11 years back in time, back to the moment where people used to camp and wait in line for hours to get iPhone 3.0. Scott’s tale starts with a “Why wait three months? Let’s launch in 30 days!” optimism, and includes everything that a good story should: The press, young and inexperienced entrepreneurs, a deal with the biggest app in the app store, and even Steve Jobs. Today’s

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00:34:33

That time your wonderful client was growing fast and...

Client Horror Stories ·

2021/08/09

In our 16th take at Client Horror Stories, Bonnie Rothman, CEO of Company B, brings us a fast, exciting, and very well told (not that she tells stories for a living!) horror story. Today’s tale has everything that a great story needs: dynamism, excitement, plot twists, and shoes in the oven. In today’s episode, Bonnie walks us through the story of an incredibly well-funded startup that had a great idea and had been growing super fast, so everything indicated that the future ahead could only get

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01:00:28

That time your client believed that advertising was a...

Client Horror Stories ·

2021/07/21

In our 15th take at Client Horror Stories, Collin Slattery, founder, and CEO of Taikun Inc. brings us a story approached not too dramatically, but rather as a learning experience for everyone who was a part of it (and, obviously, us as well!). Today’s tale gives us a lesson on how good students are the ones that don’t need an atomic bomb of a client in order to pick up a bunch of good lessons on how to manage them. Collin’s narrative takes us to August 2020, very deeply diving into the pandemic

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01:01:37

That time your mentor gifted you his house in his...

Client Horror Stories ·

2021/07/15

In our 14th take at Client Horror Stories, we have Will Rico, CEO of CommonMind, along with a parade of mentors, telling us probably the weirdest yet most gripping and surprising story so far. Today’s tale is the compilation of horror, random, and sometimes positively surprising situations that went along in Will’s 9-year long relationship with his then mentor. Will takes us back to 2001, when he was just a 27-year-old starting a company and renting an office from his high-school boss, who couldn’t

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00:56:06

That time your agency was hired only to prevent the...

Client Horror Stories ·

2021/07/06

Take 13th at Client Horror Stories is starred by Anthony Highman, along with an exclusive selection of what he considered his top-notch horror stories of many years in the industry. In a quick and easy short story method, Anthony walks us through the perks and quirks of what it takes to engage in a committed and beneficial for both parts working relationship. Anthony’s tales have everything that a captivative story needs: plot twists, cross-state driving, lawyers, conflictive exes (even the

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00:51:57

That time your boss cared only about spending the...

Client Horror Stories ·

2021/06/29

In our 12th take at Client Horror Stories, Rachel Smith, PPC Manager at Platform 81, gets us involved in a tale where the actual horror ended up not actually coming from your client, but from your manager instead. Her story (which is told in an enchanting british accent, and accompanied by all sorts of fun british slang) has everything that a good story needs: Drama, hidden information, secret meetings, a really tall guy, and incredibly useful lessons. Rachel’s narrative teaches us all we need to

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00:49:08

That time your client was so smoothly turning into...

Client Horror Stories ·

2021/06/22

In our eleventh take at Client Horror Stories, we have Jess McCarter sharing with us a story that started with a way longer meeting than necessary. One of those meetings where they discussed the solution to all the world's problems. And that was the start of many, many meetings like that. Jess' tale takes us back 15 years when he was still a young start-up founder trying to climb his way in the custom software industry. He landed a massive client on the East Coast with a very ambitious idea that was

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01:12:49

That time your client needs you to make them $1...

Client Horror Stories ·

2021/06/11

In this week’s take, we receive Paul Stephenson, founder, and CEO of 47 Insights, who tells us a story on going back to working with clients after many years in consultancy, and how to take a harsh come back to the industry. All along his hearing process, we have the chance to take on a lesson or two on following our guts, being able to detect yellow flags (and realizing the moment where they start getting darker), and know how and when we should settle boundaries. Client Horror Stories’ 10th take

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01:00:55

That time your client wanted you to sleep your way to...

Client Horror Stories ·

2021/06/03

In our 9th take of Client Horror Stories, we have Josh Silverbauer, CEO of Great Big Digital Agency, opening up with the line “When you are a CEO, saying “yes” can take you very far, but sometimes you just reach a point where you wished you’d said “no ``''. From then on, he tells us a tale protagonist by a (former) celebrity of the holistic environment whose only concern was to remain famous and his partners with very strong opinions about absolutely everything. Josh’s story has the usual randomness

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00:27:49

That time your client sent a “FU” email to the guy...

Client Horror Stories ·

2021/05/28

Today’s Client Horror Story is the short version of a horrifying scandal with Will Haire, CEO & Founder of BellaVix, as the protagonist along with the kind of person that has a Zoom call while he drives. In our 8th take, we bring you a tale full of drama, randomness, and emails telling people that they are a complete piece of a**, and all of that in just 30 minutes. Will’s narration takes us on a trip of discovery of the many aspects that build a proper and bright deal, including hiring the

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00:45:04

That time your client was really your client’s...

Client Horror Stories ·

2021/05/21

On our seventh take at Client Horror Stories, we receive Stephanie Schwab, CEO, and Founder of Crackerjack, who tells us a story that sounds weird from the beginning, even if she only realized during the interview, when a colleague that you met 3 weeks ago has a project that appears to be a match made in heaven for complementing what both your companies do. So the first yellow flag comes up when he brings in the fact that he’s not actually partnering up with you, and simplifies it with a short “You

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00:41:42

That time you cursed at the man who sponsored the...

Client Horror Stories ·

2021/05/14

In our sixth take at Client Horror Stories, we have FM Byers, CEO and Founder of SM Digital Partners telling us a tale that involves drama, diversity, round tables, and maybe too much ambition. Our story begins with a random meeting on a cruise that soon would be followed by a two-year-long back and forth that included everything (from product developments, translators, many flight tickets, and even elementary-school children) except an actual written contract or agreement. FM’s tale tells us

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01:00:22

That time you got your desperate friend a job and he...

Client Horror Stories ·

2021/05/07

In the fourth take of Client Horror Stories, we receive Roger Parent from Digital Position, with a tale that could be classified also as an Employee Horror Story. Today’s narrative includes everything from betrayal, drama and friendship, along with over 10 lessons on managing not only clients and employees, but also every human being relationship you have. Our story begins with a guy bursting into tears in a desperate ask for a job, and our guy Roger really trying to help him, even when he could not

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01:06:18

That time your client-win-of-the-year sues you for...

Client Horror Stories ·

2021/04/30

In our third episode of Client Horror Stories, we have Jason Pittock, CMO of ClickGuard, telling us a passionate and gripping story about making huge deals with big fishes while you are still a reckless (and naive) 21-year-old. Filled up both with a British accent and Argentinian slang, this story takes us to 6 years ago in the streets of Palermo, Buenos Aires. Back then, Jason, who was a very ambitious and smart young man, happened to land this millionaire deal for the company that he was working

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00:57:24

That time you were ghosted by a client after their...

Client Horror Stories ·

2021/04/13

In take three of Client Horror Stories, we have Manar Hussain telling us an unbelievable and soap-opera worthy story about a client who showed up on a Friday afternoon saying: “I need to launch on Monday” and ended up, not only with no launch but also hidden under a desk. Manar and Morgan agree, from minute number one, about how much of a red flag is that someone comes in with an emergency of those characteristics because it makes very obvious the fact that someone before made a really huge mistake

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00:54:16

That time your client had a pizza party just to...

Client Horror Stories ·

2021/04/12

In our second episode of Client Horror Stories, Chris Johnston from L2D, tells us a both passionate and unbelievable story about a young start up that he worked with almost ten years ago (but that he remembers as if it’d been yesterday). From the first moment, Chris and his team developed a very close relationship with this group of young guys with a great idea that they believed in. However, beginning from a surprise move-in that he chose to go along with, bombshells just never stopped coming. Even

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81 results

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