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PODCAST

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

business management

All Episodes

00:41:48

That time when you worked for a client in the funeral...

Client Horror Stories ·

2022/02/10

In this episode, Morgan meets fellow Will Smith fan, Liz Wilcox. A self-employed Email Marketing Specialist from Miramar Beach, Florida. A while ago, Liz´s was contacted by her friend because their client needed some email marketing services. And of course, she was very excited to work with her buddy. The client worked in the funeral industry, and to begin with they thought Liz´s rate was waaay high. In Client Horror Stories #28, Liz works with a friend, who was the middleman between her and the

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00:33:49

That time you were hired to remotely create a Shopify...

Client Horror Stories ·

2022/01/28

Always be careful when working with friends, close ones, or family members. You might wind up becoming their packager! In today's episode Nick Janetakis, a Full Stack Developer, tells us the story of a time when he was introduced to a friend´s friend who sold sports sweaters and now wanted to start selling them online, so asked Nick to work on this. He ended up taking the job and because he sort of knew the business owner, he didn't seal the deal with any type of contract. He even gave him a special

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00:58:55

That time your client who was too good to be true...

Client Horror Stories ·

2021/12/31

Dimitri Constantine is the CEO & Founder of Brandcoders, and the protagonist of today’s tale. His story brings us back a couple of years when a long-time friend brought him into a brand new project that seemed all too good to be true. And here’s our first lesson: if something seems too good to be true, it probably is. Dimitri’s narrative walks us through the birth and development of a business that, even though it seemed brilliant and crazy easy to sell, for some reason was not able to get

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01:20:03

That time getting “comfortable with uncomfortable...

Client Horror Stories ·

2021/12/21

Today’s story might as well fall under the “Managing Horror Stories” category because that’s exactly what it is. Kison Patel, CEO and Founder of M&A Science and DealRoom brings us a tale on the insights of starting a business that you really believe — and trying to save it at all costs. Kison’s tale takes us back a couple of years, to the time where he decided to chase an idea he was passionate about, along with his partner who also was a very dear friend. And the first thing that he teaches us

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00:50:56

That time your client threatened to fire you if you...

Client Horror Stories ·

2021/12/14

Andrew Kemendo is the Principal Architect, AI at Unity Technologies, and also the star of Client Horror Stories #24. Today, he brings us a story that has that one killer combo: just enough drama to keep you gripping, and just enough lessons learned to know it was time well invested. Andrew’s tale brings us back a couple of years ago, to a young startup dedicated to creating augmented reality experiences who accepted what looked like an unbelievable deal from a huge company meant to be their hero

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00:53:31

That time your cowboy mounted shooting client ripped...

Client Horror Stories ·

2021/12/06

How often do you see a headline like that? Well, that’s because not often we get stories like this. On today’s episode, we have our first ever guest from the finance world: Liz Farr, Founder & CEO of Farr Communications, telling us an incredibly dramatic story, filled with incredible twists and lessons. Liz’s story takes us back to 15 years ago, when handwritten tax notes and mail filing your returns were not red flags at all… unless they actually were. Apparently, even when you refuse to pay

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00:54:49

That time your inexperienced client turned into an...

Client Horror Stories ·

2021/10/20

Today’s episode brings us, straight from Hollywood, Rick Schirmer, CEO & Founder of Viral Brand, with a super interesting and incredibly well told story that, regardless of the horror that made it CHS worthy, actually has a happy ending. Rick’s tale brings us back to 2020 (or, as he calls it, the “pause” year) when he took under his wing a “cut deal” client with very little experience, and a lot of expectations. Along with some very powerful lessons on cheap clients, setting boundaries, and

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00:35:57

That time you had to develop two apps a day, every...

Client Horror Stories ·

2021/09/29

In our 21st take at Client Horror Stories, we have Ben Nuttall, Software Engineer at BBC News Labs, with a story that, from the very beginning, has us wondering what’s with people’s common sense: showing up for an interview all dressed up, only to have the interviewer receive you in shorts and flip flops, and announcing that the person who called you in was no longer working there. Ben’s tale takes us back to 2011, when the apps market was flourishing, and everyone trusted them to get them instant

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00:51:46

That time you poured your heart into your moonshot,...

Client Horror Stories ·

2021/09/10

Our 20th take at Client Horror Stories brings in a particularity that sets apart from the rest: there are actually no clients involved. In today’s episode, we have Mark Jacobsen, author of Eating Glass: The Inner Journey Through Failure and Renewal, with an excruciating story that has us sharing his pain from the very beginning. Mark’s narrative brings us the point of view of a military pilot during the hottest years of war with an unstoppable will to help the Syrian refugees, which eventually led

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01:04:36

That time your teenage idol hired you to manage their...

Client Horror Stories ·

2021/08/30

In our 19th take at Client Horror Stories, we have James Hush with a story very different to anything else we’ve heard: for the first time in Client Horror Stories, we have the story of a client with nothing to do with the tech world, and we definitely loved it. Not only today’s guest comes from the music industry, but he also has an awesome ability to link bands and shows management to handling a traditional enterprise and its clients. And also, he was happy to share with us many clips from his

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00:59:05

That time your company had you working 36 hours...

Client Horror Stories ·

2021/08/23

In our 17th take at Client Horror Stories, we receive Violet Femmes, who brings us a dramatic and introspective story that lasted two years but gave her lessons for a lifetime. Today’s episode has a therapy-like tint that definitely makes the narrative strike a significant chord in us. Opening with the phrase “I am terrific at making mistakes”, Violet’s tale has more than enough elements to make it a memorable one, but if we had to choose a couple of them to highlight they would definitely be emails

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00:27:40

That time your offhand joke became the embarrassing...

Client Horror Stories ·

2021/08/17

In our 17th take at Client Horror Stories, Scott Kveton, founding partner of Fractionalist.co, brings us a story that takes us 11 years back in time, back to the moment where people used to camp and wait in line for hours to get iPhone 3.0. Scott’s tale starts with a “Why wait three months? Let’s launch in 30 days!” optimism, and includes everything that a good story should: The press, young and inexperienced entrepreneurs, a deal with the biggest app in the app store, and even Steve Jobs. Today’s

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00:34:33

That time your wonderful client was growing fast and...

Client Horror Stories ·

2021/08/09

In our 16th take at Client Horror Stories, Bonnie Rothman, CEO of Company B, brings us a fast, exciting, and very well told (not that she tells stories for a living!) horror story. Today’s tale has everything that a great story needs: dynamism, excitement, plot twists, and shoes in the oven. In today’s episode, Bonnie walks us through the story of an incredibly well-funded startup that had a great idea and had been growing super fast, so everything indicated that the future ahead could only get

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01:00:28

That time your client believed that advertising was a...

Client Horror Stories ·

2021/07/21

In our 15th take at Client Horror Stories, Collin Slattery, founder, and CEO of Taikun Inc. brings us a story approached not too dramatically, but rather as a learning experience for everyone who was a part of it (and, obviously, us as well!). Today’s tale gives us a lesson on how good students are the ones that don’t need an atomic bomb of a client in order to pick up a bunch of good lessons on how to manage them. Collin’s narrative takes us to August 2020, very deeply diving into the pandemic

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01:01:37

That time your mentor gifted you his house in his...

Client Horror Stories ·

2021/07/15

In our 14th take at Client Horror Stories, we have Will Rico, CEO of CommonMind, along with a parade of mentors, telling us probably the weirdest yet most gripping and surprising story so far. Today’s tale is the compilation of horror, random, and sometimes positively surprising situations that went along in Will’s 9-year long relationship with his then mentor. Will takes us back to 2001, when he was just a 27-year-old starting a company and renting an office from his high-school boss, who couldn’t

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00:56:06

That time your agency was hired only to prevent the...

Client Horror Stories ·

2021/07/06

Take 13th at Client Horror Stories is starred by Anthony Highman, along with an exclusive selection of what he considered his top-notch horror stories of many years in the industry. In a quick and easy short story method, Anthony walks us through the perks and quirks of what it takes to engage in a committed and beneficial for both parts working relationship. Anthony’s tales have everything that a captivative story needs: plot twists, cross-state driving, lawyers, conflictive exes (even the

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00:51:57

That time your boss cared only about spending the...

Client Horror Stories ·

2021/06/29

In our 12th take at Client Horror Stories, Rachel Smith, PPC Manager at Platform 81, gets us involved in a tale where the actual horror ended up not actually coming from your client, but from your manager instead. Her story (which is told in an enchanting british accent, and accompanied by all sorts of fun british slang) has everything that a good story needs: Drama, hidden information, secret meetings, a really tall guy, and incredibly useful lessons. Rachel’s narrative teaches us all we need to

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00:49:08

That time your client was so smoothly turning into...

Client Horror Stories ·

2021/06/22

In our eleventh take at Client Horror Stories, we have Jess McCarter sharing with us a story that started with a way longer meeting than necessary. One of those meetings where they discussed the solution to all the world's problems. And that was the start of many, many meetings like that. Jess' tale takes us back 15 years when he was still a young start-up founder trying to climb his way in the custom software industry. He landed a massive client on the East Coast with a very ambitious idea that was

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01:12:49

That time your client needs you to make them $1...

Client Horror Stories ·

2021/06/11

In this week’s take, we receive Paul Stephenson, founder, and CEO of 47 Insights, who tells us a story on going back to working with clients after many years in consultancy, and how to take a harsh come back to the industry. All along his hearing process, we have the chance to take on a lesson or two on following our guts, being able to detect yellow flags (and realizing the moment where they start getting darker), and know how and when we should settle boundaries. Client Horror Stories’ 10th take

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01:00:55

That time your client wanted you to sleep your way to...

Client Horror Stories ·

2021/06/03

In our 9th take of Client Horror Stories, we have Josh Silverbauer, CEO of Great Big Digital Agency, opening up with the line “When you are a CEO, saying “yes” can take you very far, but sometimes you just reach a point where you wished you’d said “no ``''. From then on, he tells us a tale protagonist by a (former) celebrity of the holistic environment whose only concern was to remain famous and his partners with very strong opinions about absolutely everything. Josh’s story has the usual randomness

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