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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

30:32

Episode 40 - Christmas Prep

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/09/03

It's Christmas in September! Actually, we just wanted to take this opportunity to remind you that the holiday season is coming fast and it's time to prepare your promotions and marketing plans. Here are some of the ideas we cover in more detail in this episode: Plan and buy Christmas merchandise early - or at least as early as you still can! Implement holiday sales and promotions, such as: VIP holiday party with 20% off Christmas merchandise "Stocking stuffer" event with 20% off small

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33:52

Episode 39 - Level Up Your Advertising Game

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/08/27

Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, social media, SEO, and more). Listen in for actionable advice on affordable, effective ways to attract new customers and keep your business top-of-mind, even during slow periods.Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly

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37:11

Episode 38 - SUPERZOO Recap

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/08/20

This week, we're sharing an episode we recorded LIVE at SUPERZOO at the Pet Product News booth. Were you at SUPERZOO? If not, this episode is your behind-the-scenes look at all the chaos and fun to be had there. We are so glad we got a chance to meet so many of you, and if you weren't there this year, we really hope to see you at a pet industry trade show soon!Introducing our NEW podcast - for pet parents! https://linktr.ee/tipthedish Connect with the Pet Shop Girls! Find us everywhere:

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42:39

Episode 37 - Developing Stars Providing the Right...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/08/13

Join us for the grand finale of our Legendary Leadership series! In this last episode, we sit down with Angela LaVelle, the visionary behind Retail.pet, the leading online training platform for Pet Retail Associates. Angela will share her expert insights on nurturing and developing your team effectively. From identifying team members' development needs to creating individualized growth plans and celebrating their successes, Angela covers it all. Learn how to assess strengths and areas for

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48:07

Episode 36 - Having Coaching Conversations - Tammy Bond

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/08/06

In the third episode of our Legendary Leadership Series, we are joined by guest Tammy Bond. Today, we are talking about the differences between coaching and traditional, 'old-school' style management and how it can benefit our teams. From active listening, to asking good questions, and so much more, Tammy has so much to share from her coaching certification background to revolutionize pet business team management. Connect with

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40:19

Episode 35 - Building Loyalty Among Your Team - ...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/07/30

This week we are back with part 2 of our Legendary Leadership Series. Today's guest is Jennifer Lymer, and we are talking all about building loyalty among your team. When we combine trust and safety with good culture, leadership, and recognition opportunities, we can build remarkably loyal teams. Connect with Jennifer: https://www.linkedin.com/in/jenn-lymer-18289bb?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Connect with the Pet Shop Girls! Find us everywhere:

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43:55

Episode 34 - Addressing Performance - Richard Phillips

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/07/23

Over the next few weeks, we are excited to introduce our first mini-series of the Pet Shop Girls Podcast, all about Legendary Leadership. In this first episode of the Legendary Leadership Series, Richard Phillips joins us to talk about performance reviews and evaluations, leadership styles, and employee engagement. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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39:37

Episode 33 - SUPERZOO Survival Guide

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/07/16

It's almost time for SUPERZOO, and we want to help you be prepared to make the most out of this incredible show. This week, we are sharing all kinds of tips including where to stay, using the app, navigating all the vendors without getting overwhelmed, what to pack and what to wear, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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35:15

Episode 32 - Holistic Healing with Lisa Tully

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/07/09

Our guest this week is Lisa Tully, and we are talking all about holistic healing for pets and their parents. From animal communication methods, to oils and herbs, to mental, emotional, and spiritual aspects of healing, we are covering so much ground today. Connect with Lisa: https://animalhealing.ie/ https://www.instagram.com/animalhealinglisatully/ https://ausflowers.com.au - Grief resource mentioned in the episode https://linktr.ee/animalhealinglisatully Connect with the Pet Shop Girls! Find us

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46:44

Episode 31 - Work Smarter Not Harder Leveraging AI...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/07/02

You've heard us talk about how much we love ChatGPT and leveraging AI in our businesses in previous episodes, and we are so excited to dig deeper into these topics in today's episode. Alongside our guest, we are sharing insights about leveraging various AI tools (including ChatGPT) to streamline administrative tasks, generate ideas, and optimize time efficiency. Our guest this week is Josh Stewart-Van Dusen, CEO of Tandem X Visuals and Instant Media Hub. Both of these companies are cutting-edge

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52:18

Episode 30 - 30 Events in 30 Minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/06/25

🎉🐾 Celebrate with us as we hit a milestone! 🐾🎉 Join Sherry and Carly on the Pet Shop Girls podcast this coming Tuesday for their special 30th episode! They're going big with "30 Events in 30 Minutes" — packed with creative and inspiring event ideas for every Pet Pro. From fun community gatherings to unique in-store promotions, they've got something for everyone. And because they love to overdeliver, they've thrown in a few extra ideas just for you! Yes, they might have run a tad over 30

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41:43

Episode 29 - Honing Your Pet Success

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/06/18

Ready for the secret to success in the pet industry? The reality is, success looks different for everyone. The best way to measure success is through your own growth. In this episode, we are breaking down how to track metrics, learn from setbacks, and maintain a positive outlook. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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46:43

Episode 28 - Capturing Your Customer's Heart

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/06/11

First, meet our special guest this week Blake Jackson from Rogue Pet Science. We met at Global Pet Expo and he won an interview during our podcast launch party! He's sharing about what sets Rogue Pet Science apart.Then, join us for this week's conversation about how to create the best possible customer experience in your store. We're sharing our favorite tips for building rapport and sharing information with customers, going above and beyond through personalized experiences and follow-up, policies

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35:04

Episode 27 - The Art of Negotiation

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/06/04

Today's episode is all about strategies and tactics for negotiating with vendors, including creating well-documented proposals, taking control, asking good questions, and understanding the brand. The most important aspects of negotiation, in our opinion, are mutual understanding, clear communication, and standing firm. We're also sharing tips about driving sales, optimizing a visually appealing shopping experience, and more. Connect with the Pet Shop Girls! Find us everywhere:

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39:25

Episode 26 - Raving Reviews & Relevant Responses

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/05/28

Responding to reviews is crucial for maintaining a positive reputation. In today's episode, we are sharing all our best tips and best practices for acknowledging both positive and negative reviews, addressing concerns in a professional manner, and using reviews as an opportunity to improve business practices. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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40:23

Episode 25 - Live Podcast Party from Connect,...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/05/21

This week we are bringing our podcast listeners along for an episode we recorded LIVE at Canada's Pet Expo, Connect! You'll hear from some of the cool people we met at the show, some of our favorite industry friends, all about the products we loved the most at the show, and so much more.Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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43:53

Episode 24 - Behind the Mic: Content Strategy You...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/05/14

Everyone talks about video, but have you made a plan to capitalize on audio-only content? If you haven't thought about how to include audio content in your marketing strategy, today's episode is one you won't want to miss. Our guest is Sarah Heeter, CEO & founder of Podfox Media, a podcast production and strategic consultation company. Sarah and her team also edit and produce our podcast! Connect with Sarah & Podfox Media: https://www.podfoxmedia.com/ https://www.instagram.com/sarahkheeter FREE

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37:02

Episode 23 - Executing Exceptional Events

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/05/07

Planning events for your retail store can be overwhelming, but they are super valuable. When you do it right, events can help you build community and create raving fans. In this week's episode, we are breaking down the ins and outs of planning and executing exceptional events. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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54:35

Episode 22 - Ways to Have a Super Summer with Bob Negen

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/04/30

Today's guest is Bob Negen, a seasoned expert in retail management and customer experience. Bob is the co-founder of Whizbang Retail Training, a company dedicated to helping independent retailers thrive in today's competitive market. If you haven't heard of Whizbang, you need to check it out.In this episode, we are thrilled to discuss several ideas to have a super summer, focusing on strategies for pet retailers to maximize this vibrant season. If you're a pet store owner looking for fresh ideas to

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46:20

Episode 21 - Distribution Done Differently with Phil...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/04/23

Meet Phil Klaassen, CEO of Pan Pacific Pet, and our special guest in this week's episode. We are discussing distribution done differently - from robots, to tablets, to building authentic relationships with partners, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect

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