x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Get Out of Wrap - Contact Centre Chat

Martin Teasdale

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of

business management

All Episodes

00:42:59

#168 Ben Booth of Max Contact

Get Out of Wrap - Contact Centre Chat ·

2023/08/16

Ben Booth of Max Contact talks about his journey and what innovation means to him. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:37:57

#167 Michael De Decker

Get Out of Wrap - Contact Centre Chat ·

2023/08/11

Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist. In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that supported the next step in Memo’s digital transformation journey Michael has just recently just completed the first of a three-stage course at Harvard Business School in the US and we hear about this and much more --- Send in a voice message:

en-gb

00:56:11

#166 Ray Biggs finally comes on GOOW

Get Out of Wrap - Contact Centre Chat ·

2023/07/21

I got him after first speaking about this some 4 years ago - Ray Biggs is COO at Ventrica and is very well known in our industry and for all the right reasons ! Get set for a great episode from Ray. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:45:23

#165 Daisy Lee Crouch of Dojo

Get Out of Wrap - Contact Centre Chat ·

2023/07/12

It's hard to share in a few words my admiration for Daisy - she is a subject matter expert , a true professional of our industry and most importantly a lovely human. We chat start ups, coaching, management, quality, making that leap, imposter syndrome and much more - a great episode from a true role model. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:43:36

#164 A trip to Ascensos

Get Out of Wrap - Contact Centre Chat ·

2023/07/07

To officially launch Ascensos adding their Team Managers to the Team Leader Community I travelled to the Motherwell site of Ascensos in Scotland for two days and during the trip got to speak to John Devlin - CoFounder & CEO and also Caitlin McWhirter Senior Team Manager --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:57:09

#163 Jen Sharp of DHL

Get Out of Wrap - Contact Centre Chat ·

2023/06/30

Hear from Jen Sharp Contact Centre Director at DHL. Listen to this episode to get a real understanding on why Jen recently won an award at the recent UK Contact Centre Awards. We cover a range of topics from Jen's early career at DHL and transitioning into a Contact Centre role without having worked in that area before, to completing transformative projects - Jen is ace ! --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:48:50

#162 - Consumer duty comes into force on the 31st of...

Get Out of Wrap - Contact Centre Chat ·

2023/06/16

Helen Beaumont Manahan and Pete Dunn of BPA Quality come back to the GOOW studio to help you understand what Consumer Duty means for you and your organisation, and what you need to do to get ready. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:44:02

#161 Stephen Yap of the CCMA shares the results of...

Get Out of Wrap - Contact Centre Chat ·

2023/06/02

#161 Stephen Yap of the CCMA shares the results of the Voice of the Contact Centre Consumer research sponsored by Odigo. In this insightful and fascinating episode Stephen takes us through exactly what the consumers of the UK think of dealing with contact centres - a must listen ! --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:43:40

#160 Joe Beal - when academia & customer services...

Get Out of Wrap - Contact Centre Chat ·

2023/05/26

Joe Beal is the CCO at DDC and wanted to do things differently. Along with his team they created DDC Discusses an event to showcase what happens when academia meets the world of CX & Contact Centres. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:15:20

#159 Team Leader Tips from the Novuna Team and more...

Get Out of Wrap - Contact Centre Chat ·

2023/05/19

Team Leader Tips from the Novuna Team and more tales of my career thanks to Greenbean --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:39:27

#158 Paul Whymark - COO of Sensee

Get Out of Wrap - Contact Centre Chat ·

2023/04/14

I love meeting Paul at events and seeing his smiling face at any industry gathering plus this guy knows his stuff! In this episode we chat about Pauls career, and of course with paul being an expert from Sensee we cover things like; -What models could/should you use for home working - hybrid and when are different models appropriate?- What are the financial considerations?- Is office-based training preferable or better than home-based training, or vice versa - and why?- What are the big business

en-gb

00:54:33

#156 Jaime Scott of Evaluagent

Get Out of Wrap - Contact Centre Chat ·

2023/04/07

Quality in contact centres and ChatGPT ? Whats happening ? Jaime Scoot CEO & Co-Founder of Evaluagent joins me to tell all. We also chat about whats the story behind Evaluagent ? Where did it all start and whats important to the team at Evaluagent and what is Jaimes story ? --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:55:59

#155 Tim Farrell of Direct Line - Chatbots - Digital...

Get Out of Wrap - Contact Centre Chat ·

2023/03/31

Tim Farrell of Direct Line chats about all the cool things he and his team have been doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes with an expert guide - loved this. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:56:53

#154 - Craig Watts of Red Recruitment

Get Out of Wrap - Contact Centre Chat ·

2023/03/24

In this episode we chat about Craig's career and the dreaded imposter syndrome in a soul searching, open and honest session. Craig is an awesome guy and is passionate about putting contact centres right up there as a career of choice - loved chatting to him. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:38:39

#153 Jake Gardiner chats about how best to use...

Get Out of Wrap - Contact Centre Chat ·

2023/03/22

Jake Gardiner of Odigo really knows his stuff and chats about AI, NLP and much more in a great episode to listen to if you want to understand more about how cloud based technology can help your contact centre. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:04:01

#152 - The beginning

Get Out of Wrap - Contact Centre Chat ·

2023/03/03

Thanks to Julie Mordue and everyone at Greenbean I've started sharing my story with them - head over to their website to see this and more......come with me to 1995 --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:39:43

#151 - A UK Contact Centre Award Winners special

Get Out of Wrap - Contact Centre Chat ·

2023/02/23

As the deadline nears to get your entries in for this years awards hear from two winners in this special episode. Jo Hodge from Sensee won Outsourced Contact Centre manager of the year and shares her experience and tips and then we hear from Claire Du Preez the Communities Programme Manager at Sky who tells us all about their heart warming entry that won - Most Positive Impact on the Community. An inspiring episode featuring two great role models in our industry. --- Send in a voice message:

en-gb

00:46:26

#150 - Three great Team Leaders from DDC OS

Get Out of Wrap - Contact Centre Chat ·

2023/02/22

For this special episode I have gone back to the people and role in our industry I love the most - The Team Leader (Team Manager) and in this episode we have three great one's - Parveen Jamal, Charlotte Moody & Phil Berry - a great episode to mark this milestone. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:39:42

#149 The UK Contact Centre Awards with Jackie Pringle...

Get Out of Wrap - Contact Centre Chat ·

2023/02/10

In this episode I chat to Jackie Pringle & Rachel Newcomb of the CCMA about The UK Contact Centre Awards --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

00:57:16

#148 Phil & Chris of The Forum on data, targets and...

Get Out of Wrap - Contact Centre Chat ·

2023/02/03

#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where you are going to learn something ! --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

en-gb

247 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...