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PODCAST

Remarkable Results Radio Podcast

RISC_OBFUSCATED

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast will interview successful automotive aftermarket professional service entrepreneurs and hear about their business success story. The show will also interview leaders from distribution

business management

All Episodes

00:24:30

RR 491: Warren Parr – Diagnostic & Intensive Labor...

Remarkable Results Radio Podcast ·

2019/12/10

RR 491: Warren Parr - Diagnostic & Intensive Labor Rates - Why and How I Did It Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is based on his real need to make the correct gross margin because diag time rarely sells parts. He also explains his ‘intensive labor’ rate as it relates to big-ticket items. Warren Parr was on a while back talking to you about his PICO Scope Club that

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00:53:57

RR 490: Technician Round Table – Part 8 – Loyalty

Remarkable Results Radio Podcast ·

2019/12/06

RR 490: Technician Talk - Part 8 - Loyalty This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow. Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal. This is a long one but well worth the

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00:32:09

RR 489: Louis Altazan – Total Quality Management...

Remarkable Results Radio Podcast ·

2019/12/03

RR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has a lot of expertise and experience to show us regarding the processes that we need to run a successful quality shop. This episode shows you the importance of a quality system in place. It is also useful to use Demming’s quality revolution as

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00:31:01

RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019

Remarkable Results Radio Podcast ·

2019/11/29

RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the Automotive Aftermarket Suppliers Association (AASA). Both are leading the industry towards a brighter tomorrow! As AAPEX 2019 began we were told of a renewed commitment to the service professional. It is evident with the announcement that Repair

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00:30:16

RR 487: Joe Register – Will You Be at the Forefront...

Remarkable Results Radio Podcast ·

2019/11/26

RR 487: Joe Register - Will You Be at the Forefront of Technology? Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. You owe it to yourself to listen to Joe’s previous two episodes 381 and 442. This episode shows you that there is no hiding from technology. Adapt or Fade. Joe reiterates standardization, immersive perception tech, ADAS, Dedicated

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00:32:05

RR 486: Dan Taylor – Emotional Intelligence (EQ)...

Remarkable Results Radio Podcast ·

2019/11/22

RR 486: Dan Taylor - Emotional Intelligence (EQ) Leads to High Performing Companies - Part 3 There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company's cultural EQ. These are personal behavior, empathy, accountability, and training. I’m once again with Dan Taylor on our 3rd episode on the power of emotional intelligence or most commonly called EQ. This is a big topic. Welcome to the third part of our emotional intelligence series. So glad

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00:26:24

RR 485: Warren Parr – Learning and Innovating with...

Remarkable Results Radio Podcast ·

2019/11/19

RR 485 - Warren Parr - Learning and Innovating With a PicoScope Club My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case studies. Find the show notes and Warren Parr’s email at remarkableresults.biz/e485. He says that the Pico Clubs has allowed their

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00:26:55

RR 484: Jim Silverman – Attracting, Leading, and...

Remarkable Results Radio Podcast ·

2019/11/15

RR 484 - Jim Silverman - Attracting, Leading, and Growing Our Young Talent There are a lot of ways to engage our young generation in our beloved aftermarket and keep them. We can create a more team-oriented environment and have creative pay bonuses and rewards to match their desire and work ethic. My Guest, Jim Silverman, the Director of National Accounts for ATI Automotive Training Institute, brings his years of ‘been there and done that’ wisdom and delivers an enlightening discussion that

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00:28:01

RR 483 – Managing On-Line Reviews – Kim Walker and...

Remarkable Results Radio Podcast ·

2019/11/12

RR 483 - Kim Walker and Mitch Meier - The Importance of Managing On-Line Reviews Everyone hates to get a negative review. But the worst thing you do is to ignore them or lash back at them. My panel does an excellent job of putting reviews into perspective and how to deal with them. With me is Kim Walker from Shop Marketing Pros and Mitch Meier from Broadly bring an impressive dialogue on the importance of how we handle reviews. As aftermarket pros, we always want five-star reviews, but life

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00:24:37

RR 482: Technician Shortage Solution – College...

Remarkable Results Radio Podcast ·

2019/11/08

RR 482 - Technician Shortage Solution - College Apprentice Program Think of the possibilities of hiring a young apprentice that is currently going to an automotive technical college. You get a chance to groom and mentor the young student and indoctrinate them into the world of the independent service provider. This is one of the most powerful solutions to the technician shortage. This is not a quick fix and most quick fixes are just that ‘quick and not long term.’ The IGONC developed in

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00:35:29

RR 481: David Saline – Start or Grow Your Fleet Business

Remarkable Results Radio Podcast ·

2019/11/05

RR 481: David Saline - Start or Grow Your Fleet Business Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break into a fleet and he gives you the blueprint on what to say and do on your first cold call visit. This episode sheds light on how to start, build and grow fleet business. David Saline, VP Sales at Drive, is a proven industry leader in the automotive and truck repair business.

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00:48:10

RR 480: Geek Talk 2.0 Part 5 The Future of Websites....

Remarkable Results Radio Podcast ·

2019/11/01

Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve? The Geeks are back talking websites, wait until you hear this discussion. This super-smart group creates a pile of ideas, insights, and trends to think about. I must say they were at the top of their game in this episode. With me for part 5 of Geek Talk is Bill Nalu, Interstate Auto Care, Madison Heights, MI, Chris Cloutier, Golden Rule Auto Care, Dallas TX also CEO of Autotext.me, Greg Buckley, Buckley's Personalized Auto Care,

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00:27:55

RR 479: Sara Fraser – Important Millennial Buying...

Remarkable Results Radio Podcast ·

2019/10/29

RR 479: Sara Fraser - Millennial Buying Habits and Tendencies Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust! Sara Fraser is a millennial with over 15 years of retail management experience. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at

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00:45:44

RR 478: ASTE Panel Discussion – Technician Pay –...

Remarkable Results Radio Podcast ·

2019/10/25

ASTE: Technician Pay, Retention, and Benefits This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture. All the pay in the world doesn’t trump an acidic culture. I’m with Lucas Underwood an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Erick Bock owner of Bock Auto, and Rick White, President and Lead Coach for 180BIZ,

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00:32:26

RR 477: Danny Sanchez – It is Not Rocket Science to...

Remarkable Results Radio Podcast ·

2019/10/22

RR 477: Danny Sanchez - It is Not Rocket Science to Run a Successful Shop Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the challenges of the day. He sees your success as the totality of the shop from the ground up! He shares some key insights that will apply to any shop or organization. We continue to build on the trending talking points that my guests say are the

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00:47:25

RR 476: Chris Cloutier and Scott Brown – Productivity...

Remarkable Results Radio Podcast ·

2019/10/18

Chris Cloutier and Scott Brown - What does it take to become more Productive and Efficient? There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the process, improve communication, leverage to software technologies, learn to improve diagnostic methods and a whole lot more! The experts: Chris Cloutier and Scott Brown. Chris is the co-owner of Golden Rule Auto Care in Dallas Texas and CEO of

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00:46:34

RR 475: Dirk Fuchs and Jeff Bly – Will System...

Remarkable Results Radio Podcast ·

2019/10/15

RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency? In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum

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00:32:14

RR 474: Dan Taylor – Emotional Intelligence (EQ)...

Remarkable Results Radio Podcast ·

2019/10/11

Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2 Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock. Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your

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00:27:28

RR 473: Derek Kaufman on Augmented Reality – Closer...

Remarkable Results Radio Podcast ·

2019/10/08

RR 473: Derek Kaufman on Augmented Reality - A Future Game Changer Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis and faster part removal and replacement, the increase in bay turns will be the return on investment shops need to justify this technology. Derek says Augmented reality will be an important tool in our not too distant future. The Army and Airforce mechanics have been using

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00:23:25

RR 472: Jeff Rudnick – Marketing Do or Die

Remarkable Results Radio Podcast ·

2019/10/04

Jeff Rudnick - Marketing Do or Die We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing lever they have to generate traffic, loyalty, and revenue. You may dispute this, but marketing is one of the most important jobs in the company. I’m with Jeff Rudnick from Pit Crew Marketing creator of eWardMe Auto Shop Reward card. Just one of Jeff’s areas of expertise is loyalty cards, however, he can talk on just about anything marketing. He is

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300 results

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