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PODCAST

Public Sector Podcast

Public Sector Network

The Public Sector Podcast features live talks, exclusive interviews and roundtables with public sector thought leaders from around the world. This podcast is presented by Public Sector Network, a social enterprise designed to help governments network, benchmark and establish best practice on a global scale through events, online networks and content created for public servants seeking knowledge and fresh insights.

government

All Episodes

10:59

The Future of Work is Way More Than Hybrid - Canada...

Public Sector Podcast ·

2023/11/27

When you're looking after 60,000 employees the future of work means considerably more than flexible hours and hybrid workplaces. For the Canada Revenue Agency, Canada's largest public sector employer it means being future ready and aligned with longterm organisational vision. To help achieve this the team have created a Workforce of Work Tool that enables: - Proactive workforce planning - Employee engagement and vision alignment - Current strategy and future need alignment - Innovative thinking

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14:46

6 Lessons To Optimise Your Cyber Security Approach -...

Public Sector Podcast ·

2023/11/20

As a former Australian Army Signals Officer Sam Mackay went from defending highly sensitive military systems in international war zones, to protecting information and data against the actions of cyber threat as CISO at the NSW Department of Customer Service. As it turns out the fundamentals of attack response aren't too dissimilar in either domain. In this episode of the Public Sector Podcast Sam shares his six lessons to help you optimise your security approach including: 1. Rapid containment and

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07:13

Patients Before Paperwork: Reducing Administrative...

Public Sector Podcast ·

2023/11/13

40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though there is a huge opportunity to reduce administrative burden - specially in relation to paperbased workflows - freeing up clinicians to focus on delivering care. Colleen McDuffe shares how the Patients Before Paperwork system is reinvigorating patient-clinician relationships and changing how providers communicate across the health ecosystem.

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13:10

Knowing Your Customer Sets You Free - Energy...

Public Sector Podcast ·

2023/11/06

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland

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13:26

Top Tips for an Innovative Public Sector - Department...

Public Sector Podcast ·

2023/10/23

"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all encompassing buzzword that suddenly means everything and nothing at the same time. In this week's episode Elizabeth Mildwater shares her top tips to build an innovative public sector that focus not on technology, but on praise culture, finding a sweet spot and on proximity. Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment For more great insights head

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20:39

Right Data, Right People, Right Time - Ontario...

Public Sector Podcast ·

2023/10/16

Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space decisions are still being made off insufficient or anecdotal evidence because accessing data - due to legislation, privacy and clunky proccess - is still too hard. Mandeep Flora discusses how to get the right data to the right people at the right time. Further he delves into how to build transparency, trust and social responsibility to engage people in how government uses their data

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13:17

Digital by Design, Inclusive by Default - Georgia...

Public Sector Podcast ·

2023/10/09

Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through anytime anywhere learning. This, combined with student analytics that enables early intervention, has helped achieve a 75% graduation rate for Freshmen commencing at GSU - more than double the OECD average of 37.2%. Phil Ventimiglia and Tom Willner of GSU discuss how this was achieved. Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise

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15:19

Solving Real Problems: Getting Back to Innovation...

Public Sector Podcast ·

2023/10/02

When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michelle E. DiEmanuele shares how three other kinds innovation - work, product and experience-based can help deliver better government services. Michelle E. DiEmanuele, Secretary of the Cabinet, Head of the Ontario Public Service For more great insights head to www.PublicSectorNetwork.co

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19:55

How to Build a Data System from Scratch - City of San...

Public Sector Podcast ·

2023/09/25

Local government agencies collect a wealth of information about their citizens, assets and environment. However it is rarely effectively used to inform decision making with security, custodianship and cost related barriers. The City of San Rafael, California shares how they cost effectively and quickly built a data program from scratch. Sean Mooney, Director, Digital Service and Open Government and Vedika Ahuja, Product Manager - Data and Insights at the City of San Rafael This episode of the Public

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12:48

Establishing Data Reliability with Multi-Cloud...

Public Sector Podcast ·

2023/09/18

Bad data costs organisations an average of USD$12.9 million annually. Major Transport Infrastructure Victoria worked to overcome this by established data reliability with a multi-cloud transformation journey that changed both behavious and systems. Saher Junaid discusses. Saher Junaid, Assistant Director, Digital Safety Systems, Major Transport Infrastructure Authority. This episode of the Public Sector Podcast is brought to you by AWS. Digital transformation can be daunting. AWS Partners

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13:48

Reducing Cost Duplication with a Cloud Enterprise...

Public Sector Podcast ·

2023/09/11

Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds. Scott Jones, Executive Vice President, Shared Services Canada. This episode of the Public Sector Podcast is brought to you by AWS. Digital transformation

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20:24

Digital Solutions for Improving Patient Care Access -...

Public Sector Podcast ·

2023/09/04

Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses. Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health. For more great insights head to www.PublicSectorNetwork.co

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18:12

Reducing Customer Wait Times with Robust Data...

Public Sector Podcast ·

2023/08/28

While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres. Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV For more great insights head to www.PublicSectorNetwork.co

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17:14

Democratising Data for a People-Centric State -...

Public Sector Podcast ·

2023/08/21

Balancing data insight with risk is a perpetual challenge in the government space. But by simplify data tools and processes, and promoting data literacy, enabling all individuals to confidently use and benefit from data-driven insights is possible. Michael Amon discusses how to achieve data democratisation. Michael Amon, Director - Data Policy, Evaluation & Visualisation, Australia Attorney-General’s Department For more great insights head to www.PublicSectorNetwork.co

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18:54

Harnessing Authentic Client Voices to Design...

Public Sector Podcast ·

2023/08/14

Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden. Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick For more great insights head to www.PublicSectorNetwork.co

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16:56

Differentiating the Public Sector to Attract and...

Public Sector Podcast ·

2023/08/07

"The public sector will never be the lions of the animal kingdom when it comes to talent attraction... but we can be peacocks." In this episode Nick Field, Director of Organisational Performance shares his tips, tools and strategies to help make government an employer of choice. Nick Field, Director, Organisational Performance, Essential Services Commission. For more great insights head to www.PublicSectorNetwork.co

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21:15

Exploring the Intricacies of Operational Excellence...

Public Sector Podcast ·

2023/07/24

More than just a buzzword, operational excellence is the cornerstone of any successful organisation’s long-term growth strategy. Ruth Owen shares her top tips to help you build a slick, well tuned, operational process with a focus on the unique government environment. Ruth Owen, Deputy Secretary/COO, NSW Department of Education For more great insights head to www.PublicSectorNetwork.co

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19:30

The 5 Technologies Revolutionising How Gov Does...

Public Sector Podcast ·

2023/07/17

With budgets and competing priorities a constant challenge in the public sector, government need to prioritise, optimise and collaborate. In this episode Robert Osmond of the Virginia IT Agency discusses the key trends revolutionising the future of government operations. Bob Osmond, Chief Information Officer at the Virginia IT Agency. For more great insights head to www.PublicSectorNetwork.co

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20:30

Prioritising Inclusion and Accessibility in Citizen...

Public Sector Podcast ·

2023/07/10

"Be curious, not judgemental." In this session Sharon Pratchler discusses the importance of building diverse teams to create user-centred and empathetic government services that are accessible across multiple service pathways for maximum inclusivity. Sharon Pratchler, Ombudsman and Public Interest Disclosure Commissioner, Legislative Assembly of Saskatchewan. For more great insights head to www.PublicSectorNetwork.co

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18:47

Overcoming Blockers to Innovation & Transformation -...

Public Sector Podcast ·

2023/07/03

Technology is only the tip of the iceberg when it comes to digital transformation. Governance, procurement, funding, IT and, cruciually, culture must all come together to enable pace and create impact. Mike Hill shares his transformation experience with the UK Cabinet Office Mike Hill, Chief Digital Information Officer, UK Cabinet Office For more great insights head to www.PublicSectorNetwork.co

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158 results

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