x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

58:49

The Uniphore approach to conversational automation...

VUX World ·

2023/09/26

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on Acast. See acast.com/privacy for more information.

en

59:52

Why messaging should be part of your content...

VUX World ·

2023/09/21

You've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embracing messaging as a core part of their content delivery offering, and how you can too. Hosted on Acast. See acast.com/privacy for more information.

en

53:13

The future trajectory of AI in customer experience,...

VUX World ·

2023/09/20

Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.

en

1:02:00

Conversations2 - Millani Jayasingkam

VUX World ·

2023/08/30

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimate with the benefits and limitations of machines so that we can succeed.What about the social/collaborative side of the job though? We all know that’s a huge part of the job, but so few people seem to be talking about it.That’s why Millani Jayasingkam is such a

en

1:08:32

LLMs in practice with Matt Taylor, Knowbl

VUX World ·

2023/08/29

Are we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a lightPresented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects

en

1:17:04

UX Design with LLMs, with Braden Ream, CEO, Voiceflow

VUX World ·

2023/08/23

Braden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention, has Voiceflow making moves to become the leading conversational AI platform.I chat to Braden about the new direction of the company, the recent additions to the product and how designers and developers are using Voiceflow to design and build LLM-powered

en

59:49

Mikhail Burstev, Founder of Deep Pavlov, talks AI...

VUX World ·

2023/08/11

Mikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration and Large Language Models.Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to

en

47:03

How Salesforce are using LLMs with Greg Bennett

VUX World ·

2023/08/11

Greg Bennett’s the final Conversations2 interviewee focused on large language models!When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more!I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at making complex subjects understandable. He didn’t disappoint here - we spoke about thinking in systems and how that relates to conversational AI, how LLMs

en

1:24:06

LLMs and the future of intelligence, with Paul...

VUX World ·

2023/08/03

Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what Webio is harnessing LLMs for today.Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized

en

1:08:39

Talking LLMs with Voiceflow’s first Senior...

VUX World ·

2023/07/20

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool.How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be using them next? How can we document dynamic conversational designs (when LLMs can allow conversations to go off-rails)?Ben asked him these questions and

en

50:59

Large language models and finding value with...

VUX World ·

2023/07/20

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered

en

1:00:59

The enterprise practicality of ChatGPT and LLMs with...

VUX World ·

2023/07/14

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized

en

53:53

A chatbot that helps children move more, with Richard...

VUX World ·

2023/06/27

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about

en

49:06

VOICE of AI 23 and what's new with AI?

VUX World ·

2023/06/21

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

en

56:51

Conversations2 - ChatGPT Interview

VUX World ·

2023/06/08

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The

en

1:17:18

We rebuilt our whole platform around LLMs: Sylvain...

VUX World ·

2023/06/07

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.

en

1:09:30

Tone of voice AI and its impact on customer experience

VUX World ·

2023/06/05

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this

en

1:04:44

3 innovative AI use cases in retail with Gopi...

VUX World ·

2023/05/24

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience

en

51:34

Conversations Squared #9 Andrew Muir

VUX World ·

2023/05/23

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00 Start00:24 Tell me about yourself?02:38 What's your favourite bot?03:26 What are your biggest

en

55:14

The world's first accessible chatbot? With Mark...

VUX World ·

2023/05/16

Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot.It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website.How would a blind person use your chatbot? What about someone with a physical impairment which means they can't use a keyboard?The reality is that, for some people, a chatbot is an exclusive. NatWest is the only company I've seen

en

367 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs