The Agency Uplift Podcast

🔑 Key Takeaways: Most agency owners are underestimating the importance of client onboarding.First impressions set the tone for the entire client relationship.Onboarding is where expectations, roles, responsibilities, and timelines must be clearly defined.If you don’t set expectations, clients will fill in the gaps with their own—often unrealistic—assumptions.A strong onboarding process builds momentum and trust early on.Don’t let onboarding delay visible progress—clients expect results, not

summary In this episode of the Agency Uplift Podcast, Sean Lang interviews Richard Mechaly, co-founder of Provoke Agency. They discuss Richard's journey from IT sales to agency ownership, the challenges of delegation, the importance of processes, and how AI is transforming agency operations. Richard shares insights on managing client relationships, understanding client needs, and the evolution of his agency's services. The conversation emphasizes the significance of storytelling in marketin...

Sean’s Links: 🔗 Sean Lang on LinkedIn 🌐 Agency Uplift Skool Group 🛒 Social Commerce Club