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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

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All Episodes

40:38

Competitive Socialising! Indoors and it's fun...

The Michelle Pascoe Hospitality Podcast ·

2024/03/26

In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-competitor or someone who thrives in competitive environments, this story of innovation and fun is bound to captivate you. Discover how turning common

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22:51

Unlocking the Essence of Customer Service: Beyond...

The Michelle Pascoe Hospitality Podcast ·

2024/03/14

In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication and service levels exhibited by individuals in various establishments. Amidst this exploration, a fundamental truth emerges: while skills can be trained,

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28:32

Episode 216 - Exploring Service Industry Challenges &...

The Michelle Pascoe Hospitality Podcast ·

2024/03/05

🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast

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49:51

Amplifying Women's Voices in Business

The Michelle Pascoe Hospitality Podcast ·

2024/02/27

In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group during the pandemic in 2020, becoming a hub for online and offline events for female founders. Explore the She’s The Boss Chats podcast, the She’s The Boss

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39:09

CHARITY HOUSIE HELPING CHILDREN - THE POWER OF EDUCATION

The Michelle Pascoe Hospitality Podcast ·

2024/02/20

Welcome to a heartwarming episode. In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and overcome the challenges of learning. In the 2021-22 period alone, Learning Links touched the lives of 4,738 children, 3,477 families, 115 schools, and

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41:58

Mindstuck - A Tale of Two Minds

The Michelle Pascoe Hospitality Podcast ·

2024/02/12

In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds. Mindstuck is a wonderful book blending straight talk and neuroscience. Having spent the past two decades helping Fortune 500 brands and leaders embrace the changes they'd rather fight or ignore, Michael McQueen understands what it takes to change even the most stubborn minds. Whether

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49:30

From Waste to Wonder: Unlocking the Power of...

The Michelle Pascoe Hospitality Podcast ·

2024/02/06

Dive into a world of visionary leadership and sustainable innovation in this week's episode of my podcast! Meet Vanessa Cullen, a seasoned professional with two decades of management expertise as the Founder and Principal of Forward Thinking Design & FTD Circular. Vanessa, a trailblazer in the industry, guides us through her inspiring journey as a B Corporation and Certified Social Enterprise leader specialising in transforming clubs, hospitality, and charity organisations. Armed with a Bachelor of

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10:59

Leading the Talent Charge: Strategies for Success in...

The Michelle Pascoe Hospitality Podcast ·

2024/01/30

Welcome to a special episode of "Leading the Talent Charge." Today, we're diving into the core strategies that will empower you to attract, recruit, and train top-notch talent in 2024. We're cutting through the complexities and focusing on three key pillars: Communication, Change, and Connection. Learn effective communication techniques that streamline your recruitment process, embrace change as a catalyst for growth, and foster genuine connections that make your team thrive. Whether you're a

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37:44

Connectivity Unlocked: Navigating Corporate...

The Michelle Pascoe Hospitality Podcast ·

2024/01/23

Emma Duxbury, the visionary CEO of ED Media Management, stands at the forefront of revolutionising marketing and communications within the dynamic realm of the hospitality industry. As a seasoned leader, Emma has successfully steered her boutique agency to new heights, emphasising the crucial intersection of corporate communications and social media strategy. With a keen understanding of the ever-evolving digital landscape, Emma has orchestrated a remarkable online presence for her clients,

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01:03:17

Inviting Aliens to our Planet - AI and the Metaverse

The Michelle Pascoe Hospitality Podcast ·

2024/01/16

"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection. This podcast has it all. Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management. Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI. A pioneer in virtual currencies and

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13:02

Refreshed and Ready for 2024

The Michelle Pascoe Hospitality Podcast ·

2024/01/09

In this episode I share with you my experience on the Disney Wonder and why the three observations I took away are key for every organisation to be successful in 2024.

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59:06

Beyond the Plate: Eilish Maloney's Culinary Vision...

The Michelle Pascoe Hospitality Podcast ·

2023/12/19

In this episode, I sit down with the visionary chef and founder, Eilish Maloney. Join us as we delve into her thrilling ten-year global odyssey—from the bustling kitchens of London to the picturesque landscapes of Italy, Sweden, and South Africa. Eilish's journey comes full circle as she returns to her roots in the Southern Highlands of New South Wales, where she planted the seeds of The What If Society in 2020. Discover the magic behind The Studio in Moss Vale, an open-plan eatery with a commitment

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07:35

Tales from the Tinsel Trenches: Leadership Lessons...

The Michelle Pascoe Hospitality Podcast ·

2023/12/12

Tis the season for jingling bells, bustling malls, and the merry chaos of year-end projects in the hospitality industry! Join me as I guide you through the festive whirlwind, offering five indispensable tips to keep your sanity intact and lead your team to victory as we wrap up 2023. From maintaining composure and spreading Christmas cheer to engaging customers and implementing time management strategies, we've got your hospitality hustle covered. Learn how connecting with your team and expressing

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49:40

Unveiling Global Insights: Women in the Gaming Industry

The Michelle Pascoe Hospitality Podcast ·

2023/12/05

Unlock the Power of Leadership with Christie, the Trailblazing Chief People & Culture Officer of the Aristocrat Group and Co-Chair of the International Sub-Committee for Global Gaming Women (GGW). Get ready to enjoy an inspiring journey as I sit down with Christie Roser, who is a powerhouse in the gaming industry. For several years, she served as the Chair of Women In Gaming & Hospitality Australasia, playing a pivotal role in bringing the GGW brand to Australia & New Zealand. Her tireless efforts

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55:40

Michelin Stars and Men's Health: Ant's Culinary and...

The Michelle Pascoe Hospitality Podcast ·

2023/11/28

In this episode, we embark on a culinary odyssey through the career of Ant Power, a seasoned chef and influential figure in the hospitality industry. From his early days in top restaurants globally to co-founding Michelin Bib Gourmand awarded Pilgrim Restaurant, we explore the intersections of culinary innovation and cultural influence. Ant's journey takes a compelling turn as we delve into his integral role at the Movember Foundation, where he played a key part in transforming a pub idea into a

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32:07

MUCHO Unplugged: Cocktails & Conversations with...

The Michelle Pascoe Hospitality Podcast ·

2023/11/21

Welcome to this week's episode where I delve into the dynamic and endlessly creative world of hospitality with the incomparable Jeremy Blackmore. Renowned for redefining the limits of what's possible in the industry, Jeremy's career is a testament to relentless creativity and an insatiable thirst for knowledge. In this episode, we peel back the layers of Jeremy's journey—inspired by the rich tapestry of a multicultural city and fuelled by deep dives into art, design, history, and academia. As the

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30:11

LEADERSHIP UNLEASHED: YOUTH EMPOWERMENT ON THE KOKODA...

The Michelle Pascoe Hospitality Podcast ·

2023/11/14

Step into the extraordinary journey of self-discovery and resilience with Brad Smith, Director of Marketing & Brand for the RSL & Services Clubs Association, as he unveils the transformative experience of trekking the iconic Kokoda Trail. In this compelling podcast, Brad shares the gripping tales of the Kokoda Youth Leadership Challenge, a program supported by local RSL Clubs. As participants navigate the rugged terrain, they not only push their physical and mental boundaries but also cultivate

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59:55

Legacy of Service: A Hospitality Odyssey with...

The Michelle Pascoe Hospitality Podcast ·

2023/11/07

Welcome to this week’s podcast, where we delve into the heartbeat of the hospitality industry, unravelling its intricacies and unearthing the stories that breathe life into this dynamic world. In this special episode, we reunite with the wonderful Douglas Kirkham, (my first podcast guest in 2018) a living legend with four decades of enriching experience within the hospitality landscape of Australia and the South Pacific. Prepare to be inspired as we explore the depths of his journey, laced with

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06:52

Gratitude and Reflection: 200 Episodes of Hospitality...

The Michelle Pascoe Hospitality Podcast ·

2023/10/31

Join me from a very special place in this special 200th episode celebration as I express my heartfelt gratitude to the incredible guests from the hospitality industry who have appeared on the podcast sharing their invaluable insights and experiences. I also extend my appreciation to the extraordinary experts from various other fields who have generously shared their wisdom and expertise, enriching our discussions beyond the realm of hospitality. This milestone episode is a tribute to the diverse

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47:29

From Chance Encounter to Creative Excellence: McRae &...

The Michelle Pascoe Hospitality Podcast ·

2023/10/25

Delve into the insightful discussion on my latest podcast episode featuring the renowned building and interior design duo from McRae & Lynch. Join me as they unfold their inspiring journey, from their chance encounter on their inaugural day at university to the establishment of their thriving business, which has now spanned over three decades. Distinguished by their unwavering commitment to excellence, accountability, and sustainable design practices, they share their passion for crafting tailored

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300 results

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