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PODCAST

The Human Risk Podcast

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of "human risk", or "the risk of people doing things they shouldn"t or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at "human reward", or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often

science social sciences

All Episodes

62:30

Preethi Nair on Storytelling

The Human Risk Podcast ·

2024/03/17

What does storytelling have to do with managing risk? On this episode, I’m speaking to novelist, playwright, and screenwriter Preethi Nair. She also helps people who want to tell their stories to identify the one that will resonate and tell them in the best possible way. We all know the power of storytelling. It’s how we learn as kids and how we share information as adults. The risk angle here is that if we want people to do the things we want them to do, and not do the things we don’t, then

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45:50

Heather Urquhart on Improvisation Part Two

The Human Risk Podcast ·

2024/03/10

What can business learn from improvisation? If you listened to the previous episode of the shwo, you'll know the answer. If you haven't yet done so, then I recommend dojgn that before listening to this. Because this is Part Two of my discussion with Heather Urquhart and it lfows naturally on from Part One.Meet Heather UrqhuhartMy guest Heather Urquhart is a professional improviser who not only performs improv but also works to help busineses to manage uncertainty and drive creativity via her firm

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48:17

Heather Urquhart on Improvisation Part One

The Human Risk Podcast ·

2024/03/03

What can business learn from improvisation? On the face of it, a form of entertainment that involves making things up as you go along, seems to be filled with human risk and not at all helpful in the business world.But actually, the skills that improvisers use to entertain us, are incredibky useful in businesses to drive better decision-making, The techniques that allow them to respond to unexpecte situations or come up with creative ideas, are incredibly helpful in a business context.Having

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61:58

Sabrina Ahmed on Burnout

The Human Risk Podcast ·

2024/02/26

What is burnout, and how can we prevent it?We're increasingly hearing about the idea of 'burnout', which the World Health Organisation has defined as a condition "resulting from chronic workplace stress that has not been successfully managed". Recent high profile resignations, including Jacinda Ardern the former PM of New Zealand and Jürgen Klopp, the Manager of Liverpool Football Club — both citing not having enough energy to continue to do their jobs — are merely illustrative of a dyanmic that can

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59:41

Dr Ollie Hart on Healthcare Coaching

The Human Risk Podcast ·

2024/02/18

What is Healthcare Coaching? If I say the word ‘doctor’ to you — in a medical, not academic, sense— you’ll probably think of someone in a white coat with a stethoscope who makes medical assessments and prescribes treatments and drugs to patients. Which, of course, is what they do doBut a word that probably wouldn’t come to mind when you think of doctors is ‘coach’. Yet, that’s the role that my guest on this episode, Dr Ollie Hart, thinks is a key part of helping patients live longer, healthier

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59:24

Alison Taylor on Doing The Right Thing

The Human Risk Podcast ·

2024/02/12

How can businesses do the right thing? What does that even mean and why does or should it matter?What is Business Ethics? Business ethics used to be a case of dealing with things like bribery and fraud, which companies tried to — and often did — manage with rules and processes. But nowadays, in a world where every employee and consumer has the ability to go viral on social media, it’s a much harder dynamic to manage.Businesses are under increasing scrutiny, not just for their business practices and

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70:13

Niall Downey on Mistakes

The Human Risk Podcast ·

2024/02/03

What happens when a surgeon decides to become an airline pilot? You get some amazing insights into mistakes, how they happen and what we can do to mitigate them.That surgeon and now pilot is my guest Niall Downey. He’s also the author of a book called ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ He began his career as a doctor, where he becaeme a cardiothoracic surgeon. After twelve years of medical training, Niall decided to change course and retrained as an airline pilot

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54:44

Solène Clément on Pragmatic Compliance

The Human Risk Podcast ·

2024/01/28

What happens when companies outside financial services are required to comply with regulations such as AML (Anti-Money Laundering)? As we all know from our personal experiences of banks that want to verify who we are and where money is coming from or going to, the rules are complex. That’s challenging enough if you’re a bank. But if you’re an art dealer, a real estate agent or someone else working in the field of high-value goods, that’s even harder. Particularly if the rules aren’t something you’re

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64:31

Carina Maggar on Coming Out

The Human Risk Podcast ·

2024/01/21

Authenticity is often praised, and inauthenticity is criticised. We want people to be themselves. But what happens if the society we’re in isn’t supportive or even hostile toward who we really are? Or we don’t yet know. That’s the challenge facing many LGBTQ+ people in relation to coming out.It’s the subject of a brand new book called ‘Countless Sleepless Nights’ which tells the real-life stories of people who, because of their sexuality, have had to or are dealing with the challenges of whether,

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61:36

Sarah Armstrong-Smith on The Cyber Attacker Mindset

The Human Risk Podcast ·

2024/01/15

What’s the most effective way to manage cyber risk? The obvious answer is to have more sophisticated security systems. My guest on this episode thinks the answer is humans.That’s because behind every cyber attack, there is a human, and the biggest point of vulnerability within an organisation is its humans. If we can better understand humans and how they behave, we can be more effective at managing cyber risk.That’s the view of my guest on this episode, Sarah Armstrong-Smith. She’s the Chief

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59:25

Melina Palmer on The Truth About Pricing

The Human Risk Podcast ·

2024/01/08

What determines the price of an item or service? How can we price things so that people want to buy them but also so that we feel it’s fair? Whether (like me) you’re in business and have to sell, or you’re negotiating a salary or looking to buy or sell a house or a car, pricing matters.My guest on this episode, Melina Palmer, is the author of a new book, The Truth About Pricing: How to Apply Behavioral Economics So Customers Buy (Value Based Pricing, What Your Buyer Values). She’s also the host of

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60:02

Richard Shotton on Choice

The Human Risk Podcast ·

2023/12/31

What drives the choices we make, and how can we influence the choices that others make?On this episode, I’m speaking to an expert in human decision-making. Richard Shotton is a behavioural science practitioner who has written two best-selling books, ‘ The Choice Factory’ and ‘The Illusion of Choice’. Having begun his career in marketing, Richard now helps companies apply behavioural science to solve problems, particularly, as the titles of his books imply, when it comes to influencing the choices

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66:23

David Meikle on Creative Control

The Human Risk Podcast ·

2023/12/16

How can we manage people who are doing creative work? On the one hand, letting someone do what they want feels incredibly risky. On the other hand, creativity requires a degree of freedom, experimentation and agency. That’s a particular problem in the creative fields, but it’s also a broader challenge. In the 21st century, the jobs people are doing are increasingly ones that require some element of creativity. Creativity is that it doesn’t always lend itself to being managed in traditional ways.

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64:28

Vishal George on Money Mindsets

The Human Risk Podcast ·

2023/12/04

Why do we sometimes make bad decisions in relation to money and what can we do about it? My guest, Vishal George, is a Behavioural Scientist who has recently published a book called ‘Money Mindsets: Science-Based Stories to Rewire your Money Beliefs, Goals, & Habits’. In it, he explores that he way we behave when it comes to money, comes from beliefs about it, that we’ve adopted from our families, socio-cultural environment, and significant life events. They’re almost like scripts that are

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71:29

Dr Jake Mazulewicz on Human Reliability

The Human Risk Podcast ·

2023/11/27

What do you think of when you hear the word 'error'? It's highly likely you'll think of it negatively as a defect. The obvious way to manage defects, particularly in safety-critical industries, is to have detailed procedures, strict compliance, and zero tolerance for errors. But we know that this doesn't always work. After all, if it did, we'd have far fewer errors.My guest on this episode takes a different approach. He specializes in helping organizations, particularly safety-critical ones where

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67:01

Dr Freddie Mason on the Future of Museums

The Human Risk Podcast ·

2023/11/20

What are museums, and what purpose do they serve? As a regular museum-goer — both when I’m travelling and also at home when I need distraction or creative inspiration — I’m always intrigued, both by what they show and how they show it. If you’ve been following my Compliance In The Wild series on LinkedIn (example post here) you’ll know that museums regularly feature as they often contain fabulous examples of Human Risk and the methods we use to mitigate it. My guest on this episode is Dr Freddie

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72:22

Katja Hoyer on Beyond The Wall

The Human Risk Podcast ·

2023/11/12

What is it like to grow up in a country that no longer exists? That's the challenge faced by my guest Katja Hoyer. She grew up in the GDR, the German Democratic Republic. Or as most of us think of it, East Germany.While most histories of the country focus on the political decision-making or things that are most extraordinary — for example, the Stasi, the East German secret police or dramatic escapes over the Berlin Wall — Katja wanted to write a more human history.In her book 'Beyond The Wall' or

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69:43

David Mansfield on The Monday Revolution

The Human Risk Podcast ·

2023/10/31

What is the Monday Revolution, and why do we need it?On this episode, I'm speaking to someone who used to run a company that grabbed a lot of my attention during my teenage and younger years. That company was Capital Radio — at the time, London's largest radio station — and that person is David Mansfield.After being CEO of Capital and its successor company, GCap Media, he went on to advise a number of other successful companies, including Carphone Warehouse and Game Group. Nowadays, as well as

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71:18

Robert Kerbeck on making a career out of lying

The Human Risk Podcast ·

2023/10/21

How can lying earn you millions? If you’re an actor and good at impersonating people, then the answer is that you become a corporate spy. That’s the unexpected career path followed by my guest Robert Kerbeck, whose memoir ‘Ruse: Lying the American Dream from Hollywood to Wall Street!’ tells the story of how it happened. And on this episode, he joins me to talk about some of the behavioural dynamics behind his fascinating life.Robert didn’t grow up wanting to become a spy. He just wanted out of the

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75:29

Dr Constance Dierickx on Meta Leadership

The Human Risk Podcast ·

2023/10/13

Why can senior leaders — usually in post as a result of experience and expertise — often make mistakes? The answer might seem counterintuitive; it’s precisely because of their experience and expertise that this can happen. How that happens and what we can do to mitigate it, the subject of this epsiode. My guest is Dr Constance Dierickx, who is also known as the Decision Doctor. She’s also the authr of a new book called ‘Meta Leadership: How To See What Others Don’t And Make Great Decisions’. In her

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