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PODCAST

Folding Towels - A Podcast for Massage Therapists with Jackie and David

Jackie Kerin and David Clayton

Jackie Kerin and David Clayton met over a massage table in Adelaide (Australia) back in 2015 - now they bring their quirks, and passion for the industry to this brand-new podcast. Discussing all the things they never told you about in massage school - complex cases, difficult customers, maintaining boundaries, administration, being in business and making decisions, and the never-ending pile of laundry. Most importantly, staying passionate to do what you actually trained to do and love. Folding

health & fitness

All Episodes

00:47:13

Episode 035: Tips for Brand New Therapists

Folding Towels - A Podcast for Massage Therapists... ·

2023/12/10

Do you remember when you were a brand new massage graduate? Jackie and David have recently visited a student clinic for massage. And at one of those appointments, a student requested this episode. Jackie and David reflect on getting started in the industry. We talk about: Going to work in a clinic vs working for yourself Saving for and buying good equipment Self Care Confidence and client conversations Finding a community Investing in your own education And taking classes while you

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00:26:01

Episode 034 : Planning and Reflection

Folding Towels - A Podcast for Massage Therapists... ·

2023/11/28

Jackie and David have a deep and meaningful about life, the universe and everything as they reflect on where they want to take their own practices, plan the year out ahead, their own personal journeys and the possibility of being eaten by a bear in the Appalachian Mountains. This is a personal and reflective episode to help you take the steps that you need to take so that your year is as fulfilling as it can be. Some of the things mentioned in today's episode: A Walk in The Woods Appalachian

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00:35:32

Episode 033 : The Three Policies You Need In Your...

Folding Towels - A Podcast for Massage Therapists... ·

2023/11/21

In this episode, Jackie shares that she is both slightly concerned by and also grateful for David's obsession with policy. Policies and procedures are not everyone's zone of genius, but the truth is, policy is something you can't escape and shouldn't ignore. We chat about why we need them, how they are useful, tips and tricks for writing them (spoiler alert - your association usually has templates that you can adapt). And we discuss in depth the three policies that you need to

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00:22:14

Episode 032: How To Increase Your Prices Without...

Folding Towels - A Podcast for Massage Therapists... ·

2023/11/14

Today Jackie and David delve into how to raise your prices without upsetting your clients (spoiler alert, a couple of them will probably get upset anyway). Raising your prices regularly is a good thing, especially as you do deserve to pay yourself well. Your costs are going up, and your clients know that too. We talk about things to do right, things that probably will upset your clients, and most of all a communication plan. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and

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00:36:16

Episode 031: Peter Harman HY.GIENE Australia -...

Folding Towels - A Podcast for Massage Therapists... ·

2023/11/09

Today, Jackie and David chat with Peter Harman from HY.GIENE Australia about removing oily residue from towels and linen. Yes, we're talking about laundry again! Not just throwing your towels into the machine after work, but how to prevent oil build up, extend the life of your washing machine and most importantly fire prevention because of hot, oily towels. We read about it in the massage groups - oily towels frequently catch fire in hot cars and in dryers. HY.GIENE Australia has worked with

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00:37:05

Episode 030: Why Asking The Right Questions Makes You...

Folding Towels - A Podcast for Massage Therapists... ·

2023/11/01

Jackie and David delve into the importance of building trust with our clients through effective communication and understanding their health needs. This starts with taking a detailed history, which not only helps us to determine where and how we work, but it builds trust and helps to prevent us from doing something wrong. We talk about the necessity of intake forms, meeting client expectations upfront, using patients' names for connection, asking relevant questions based on their conditions and

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00:31:04

Episode 029: Navigating the Holiday Season

Folding Towels - A Podcast for Massage Therapists... ·

2023/10/24

Join Jackie and David in this light hearted episode as they lament about how unpredictable and bat crap crazy the lead up to Christmas can sometimes be. From strategies to tackle last-minute cancellations to the importance of showing compassion. We cover a range of strategies to keep the peace even when you want to scream. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use

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00:28:21

Episode 028: Managing Gift Vouchers Like a Pro

Folding Towels - A Podcast for Massage Therapists... ·

2023/10/21

Jackie and David delve deep into a seemingly ordinary topic - gift vouchers. If you want to sell gift vouchers (and you don't have to if you don't want to, but your clients probably will ask) there are a few things that you need to do right ... sorry the rules aren't optional. From low redemption rates to legal complexities, businesses need to navigate carefully when incorporating gift vouchers into their model. For instance, did you know that Australian law mandates a minimum expiry

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00:19:48

Episode 027: Non-attendance And What To Do About It...

Folding Towels - A Podcast for Massage Therapists... ·

2023/10/10

In today's episode, David talks about a common challenge faced by massage therapists - non-attendance or no-shows and late appointment cancellations. It's a topic that affects us all at some point, and it can be frustrating, both in terms of lost income and disrupted schedules. But fear not, we've got you covered. Over the next 20 minutes, we'll explore the reasons behind non-attendance, the impact it has on your practice, and most importantly, effective strategies to reduce

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00:50:28

Episode 026: Paul Averill - Stepping Out Of Your...

Folding Towels - A Podcast for Massage Therapists... ·

2023/10/03

Jackie and David chat with Paul Averill owner of Rub Massage in Adelaide, and SA director of Massage Myotherapy Australia. You can connect with Paul here: https://rubmassage.com.au/about/paul-averill/ and find his podcast The Man Bits here: https://open.spotify.com/show/2YxZ6DN09oybOW7aAHPIj5 Paul started his career in corporate environments but felt drawn towards coaching roles within these settings. However, life had other plans for him when he survived the devastating Christchurch earthquake in

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00:48:49

Episode 025: Responding To Negative Feedback

Folding Towels - A Podcast for Massage Therapists... ·

2023/09/26

It's going to happen sooner or later. Someone is going to leave you some feedback that you weren't quite expecting, and it will probably come in the form of a review. In this episode, Jackie and David kick things off with a story about United Airlines reducing costs by saving weight and hence saving money. We chat about deliberately asking for feedback for the purpose of growth. About how we feel will determine how we receive that feedback. And most importantly, how to respond to negative

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00:20:59

Episode 24: Should I Talk With My Clients - A Case...

Folding Towels - A Podcast for Massage Therapists... ·

2023/09/19

Do you you talk with your clients? Or do you work in blessed silence? In this episode of the Folding Towels podcast, Jackie and David talk about whether massage therapists should engage in conversation with clients during their massage sessions. If you were to read Facebook there are some pretty strong opinions out there on this topic! But it's not a simple yes / no! From using conversation as a therapeutic distraction, to seeking consent to knowing just when to keep shut up and let your client

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00:43:46

Episode 023: Christine Knox "My Dream Was To Open a...

Folding Towels - A Podcast for Massage Therapists... ·

2023/09/12

In this episode, David chats with Christine Knox from the Health Leader Co about her journey into massage, of moving to Australia from Scotland, back again, flying off to work in a helicopter and then moving back to Australia with the dream of opening a massage school. Arriving in Armidale, Christine started her Australian massage career as a locum, going on to open her own clinic, hire staff, and then close it all down to make her dream of running a massage school a reality. Join Christine at her

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00:45:04

Episode 022 - Can I Be Friends With My Clients?

Folding Towels - A Podcast for Massage Therapists... ·

2023/09/05

Join Jackie and David as they get pretty deep about whether or not being friends with a client is a good idea or not. David admits to cycling with a couple of clients, Jackie opens up about where a friendship outside of work affected her work. And I think we unanimously agree, that being romantically involved with any client is a plain old bad idea. We take quite a few tangents here, and we do explore ethics, reputation and objectivity. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and

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00:28:32

Episode 021 - Straight Talk About Oils

Folding Towels - A Podcast for Massage Therapists... ·

2023/08/28

Join Jackie as she shares about many options for massage oils and their properties, so many of which can be found in the local supermarket too! From good old faithful coconut oil, to water dispersible oils , oils that are good enough to eat and oils that are infused with botanical properties. Choosing your massage oil doesn't have to be hard, and it's always a fabulous idea to keep a couple of options on hand too. Carrier oil suppliers in Australia: Melrose https://melrosehealth.com.au/ SEOC

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00:57:12

Episode 020 - Can You Feel It? Managing Your Emotions!

Folding Towels - A Podcast for Massage Therapists... ·

2023/08/22

David and Jackie drop an E today! Yes they get all emo - because being human is complicated. We talk about some of the feelings you are probably feeling like fear and stress and loneliness and celebration and imposter syndrome and some strategies to keep on track especially when you are feeling the big feels. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

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00:54:14

Episode 019 - Are You Charging Enough?

Folding Towels - A Podcast for Massage Therapists... ·

2023/08/15

Ninety bucks an hour? Is that enough, is it too much? Jackie and David talk in depth (really in depth) about the things that you need to consider when setting your fee for your service. Spoiler alert .. there's no such thing as a standard fee. And you can't feed your family just by loving your job intensely. From location, to budgeting, to your experience, pricing isn't simple. But it doesn't need to be hard either. Grab yourself a pen and some paper. Find us on ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠

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01:03:53

Episode 018: Top Tips For Setting Up Your Home Clinic

Folding Towels - A Podcast for Massage Therapists... ·

2023/08/08

Jackie and David talk about the pros and cons of running your massage business from your own home, the things you have to get right, business and personal safety and also client comfort. Don’t forget to talk to your Council, Landlord and your insurer … among other observations. Find us on ⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc

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00:46:51

Episode 017 - Using Music In Your Massage Practice

Folding Towels - A Podcast for Massage Therapists... ·

2023/08/01

Jacquie and David get personal about music. What is Yacht Rock? Why do we even use music when we massage? What types of music are appropriate? Have you ever asked your client what music they love to relax to? We answer these questions and more in this deep dive into music. Music by Andy Salvanos Music by Justin Hunter Music by Sacred Earth Licencing for playing Commercial Music Find us on ⁠⁠⁠⁠⁠⁠Facebook⁠⁠ ⁠⁠⁠⁠⁠⁠and ⁠⁠on ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠ Theme Music: Simon Pettersson "All Alone"

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00:52:55

Episode 016 - Choosing Your First Clinic Location

Folding Towels - A Podcast for Massage Therapists... ·

2023/07/25

Maybe you've just got your Diploma and you're going it alone, or you have worked with others for some time and you're now ready to set up shop. Choosing your first clinic location is a big step. Jackie and David discuss a bunch of things that you will want to think about from geographic location, parking, neighbours, registering with Council, signage, facilities and much much more. Massage and Myotherapy Australia Members can access for free a lease review service through Your Leasing

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