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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

13:02

Brief Introduction: Lacyn Barton, Manager of Funeral...

Funeral Service Insider: The Podcast ·

2025/02/05

In this bonus episode, Manager of Funeral Revenue and Merchandising at Service Corporation International Lacyn Barton talks about how she found her place in fuenral service and ways she lives her passions.

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24:18

Carriage’s Wins, M&A Prognosticating, Bad AI, and...

Funeral Service Insider: The Podcast ·

2025/02/02

In this episode of Funeral Service Insider, we look at Carriage’s quarterly earnings report and the AI reporting on it. We also dive into how memorialization boosts cremation revenue, strategic succession insights, H.E. Turner’s recognition, a quick SGK Brand Solutions update and the question of funeral industry inclusivity challenges. Click here for complete show notes.

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17:40

Cremation Troubles, Corrections, and a New Preneed...

Funeral Service Insider: The Podcast ·

2025/01/31

In this episode, we tease a new column by Steve Lang set to debut in the Feb. 6 FSI, and address the recent reporting on Indiana’s state issues. We also talk about a recent crematory approval in Illinois over NIMBY concerns and look at a scandal in Maryland that is being very, very, very well covered.

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16:21

Brief Introduction: Tanya Scotece, Program...

Funeral Service Insider: The Podcast ·

2025/01/29

Tanya Scotece, Program Coordinator of Funeral Service Education at Miami Dade College, discusses some of her challenges as a death care educator and her reasons for accepting a position on the KB Advisory board.

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37:08

Financial Advice: Navigating Credit Card Fees with...

Funeral Service Insider: The Podcast ·

2025/01/27

In this episode of Funeral Service Insider, we speak with Jim Luff from Aurora Payments about the complexities of the Credit Card Competition Act and its implications for the funeral industry. Empowering Merchants: "This gives merchants a choice in the fees that they pay, something that's never been offered in the past … every time a merchant accepts a Visa or Mastercard for payment, approximately 2% to 3-and-a-half percent is charged to the merchant and effectively erodes their profitability."

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18:45

Tariff Worries, NOR in Utah, and the Matthews...

Funeral Service Insider: The Podcast ·

2025/01/24

In this episode, we consider proposed tariffs on caskets from China, Mexico, and Canada, a critical legal battle in the 7th Circuit Court over regulations in Indiana. We’ll also explore Utah’s move toward natural organic reduction and those implications and discuss the latest in the proxy fight between Matthews and Barington. There’s also a ton going on at Kates-Boylston, including a Jan. 30 webinar and a number of events you would do well to catch. Click here for complete show notes.

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13:19

Brief Introduction: Katie Hill of Mortuary Lift Company

Funeral Service Insider: The Podcast ·

2025/01/22

Katie Hill of Mortuary Lift Company, an inaugural Kates-Boylston advisory board member, shares her company origin story and her hope for the future of death care. Click here for complete show notes.

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16:49

Fraud in South Carolina, Fights in Indiana, and a...

Funeral Service Insider: The Podcast ·

2025/01/17

In this episode, we consider accusations of fraud and misconduct in South Carolina, Indiana's two front battle against the future, a restructuring in Pennsylvania and some positive listener feedback. Show Notes: https://www.kates-boylston.com/fraud-in-south-carolina-fights-in-indiana-and-a-restructuring-in-pennsylvania/article_ed2a463e-d47a-11ef-be30-8f21708dd4bf.html

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13:26

Brief Introduction: Kahlen Knapik of National...

Funeral Service Insider: The Podcast ·

2025/01/15

In this bonus episode Kahlen Knapik of National Mortuary Shipping and Cremation discussed the Kates-Boylston Advisory Board and shares his take on the future of funeral service.

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34:52

2025 Year in Review Part Two

Funeral Service Insider: The Podcast ·

2025/01/13

In this episode, we continue our conversation between American Cemetery & Cremation editor Tom Nondorf and Funeral Service Insider editor Tony Russo. In part one we concentrated on the ins and outs of cemetery news. Click here for complete show notes.

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22:56

Matthews, SCI, Thacker, and a big week for M&A

Funeral Service Insider: The Podcast ·

2025/01/10

In this episode, we dive into some significant shifts in the industry, including Matthews International's $350 million transaction and a potential board shakeup. We'll also discuss SCI's recent acquisitions in Arizona and a growing trend of consolidation. We'll also touch on Thacker's acquisition of Southern Legacy Casket, the Hart Island Project, Toledo's first black-owned funeral home in decades, and a controversial license restoration case in Utah. Click here for complete show notes.

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12:48

Next Steps in Death-Care Journalism: KB Publisher...

Funeral Service Insider: The Podcast ·

2025/01/08

Publisher Sofia Goller talks about her advosory board initiative as Kates-Boylston looks to the future of death care. Click here for complete show notes.

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40:09

2025 Year in Review Part One

Funeral Service Insider: The Podcast ·

2025/01/06

This week, Tom Nondorf, editor of American Cremation & Cemetery magazine co-hosts the first of a two-part year-in-review episode. The Unique Cemetery Overlooking Sanford Stadium: “They sell plots because the University of Georgia plays pretty good brand of college football. People want to see it. And so, you know, they have that crazy brand of a Southern football fan. So, some people buy plots where they can be kind of overlooking a slight view of the stadium.” On Contributing Writer Tui

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16:48

Ways to Remember Carter, 90-Year-Old Collects...

Funeral Service Insider: The Podcast ·

2025/01/03

ICYMI provides commentary on the week’s funeral service news. This Episode Is Sponsored by Passages International Click here for complete show notes.

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20:13

Event Centers, Barington Announcement, and More on FTC

Funeral Service Insider: The Podcast ·

2024/12/20

In this episode we have update on Barington Capital, commentary on the FTC's revived report, continued success in celebrations of life, and more. Kates-Boylston Holiday Subscription Offers Barington Announces Board Picks FTC Still Naming and Shaming a Year Later Recent ‘SendOff’ Funerals Make News Ohio Funeral Directors Expand Event Offerings with Alcohol

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12:26

Christmas Breakdown: A Kates-Boylston Holiday Story

Funeral Service Insider: The Podcast ·

2024/12/18

From the pages of American Cemetery and Cremation we bring you a Christmas travel story that ends where all stories must.

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40:48

End-of-Life Care: Beyond the Conventional with...

Funeral Service Insider: The Podcast ·

2024/12/16

In this episode of Funeral Service Insider, we speak with Angela Woosley, a funeral director who has taken a solo approach to the business, catering to families with requests other funeral directors often won’t accommodate. Modern Funeral Preferences: What I was hearing was not, “Oh, we really want this mahogany casket and this expensive, lined outer barrel container!” and “Absolutely, I love seeing embalmed people. They look so natural and lifelike, and certainly not like a mannequin!” Rethinking

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13:27

ICYMI Matthews Activist, Park Lawn in Illinois,...

Funeral Service Insider: The Podcast ·

2024/12/13

Here are the stories we reference in this week’s In Case You Missed It. Holiday Subscription Special Major Investor Calls for Matthews Shake-up, Will Nominate New Board Mercy University and Pierce Colleges of Funeral Service Agreement Park Lawn Expands Presence in Illinois Response to Park Lawn Expansion White Marsh Saga Continues No Jail for Casket Thief

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21:58

Crematory Shutdown, KB Advisory Board, and so Much More

Funeral Service Insider: The Podcast ·

2024/12/06

Welcome to another episode of "Funeral Service Insider," the podcast In this week's episode, we're bringing you the highlights of notable events and discussions from recent weeks. HR & Leadership Forum Registration Kates-Boylston Announces Newly Formed Advisory Board Termination Gone Wrong Amigone Funeral Home Crematory Ordered to Close Under New York Law Unclaimed Remains Stories Unfortunate Time for a Repair

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25:16

Funeral Director of the Year: A conversation with...

Funeral Service Insider: The Podcast ·

2024/12/02

Jennifer Lindell-Roys, location leader for Kersey Funeral Home in Auburndale, Florida, is the American Funeral Director magazine 2024 Funeral Director of the Year. Breaking Barriers in the Funeral Business: “The guy told me that I would have to probably work at Kmart because women weren't really supposed to be in the funeral business at that time.” Breaking into the Funeral Industry: “I came into one funeral home in in Hollywood, Riverside and talked to the secretary, and then the funeral director

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