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PODCAST

The Quality Hub

Core Business Solutions

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

business management

All Episodes

23:09

Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence &...

The Quality Hub ·

2024/05/15

On this episode of the Quality Hub podcast, Xavier hosts experts Stephanie Dawson and Suzanne Weber-Smatko from Core, discussing competence and training in ISO 9001, specifically clause 7.2. They emphasize the importance of defining competencies, assessing them during performance reviews, and providing ongoing training. Steph details Core's approach, including job description breakdowns and regular performance evaluations, while Suzanne highlights the need for feedback and engagement of employees,

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24:28

Episode 13 - S2 - The Process Approach in Your QMS

The Quality Hub ·

2024/05/08

In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep knowledge of quality management systems, they speak to the systematic approach in defining and managing processes per ISO 9001. Emphasizing clarity in documentation, effective communication, and collaboration, they discuss strategies for seamlessly

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25:58

Episode 12 -S2- Cybersecurity Best Practices Part 2

The Quality Hub ·

2024/05/01

On this week’s episode of the Quality Hub, hosted by Xavier Francis and featuring Reagan Jorgensen and Robert Hoffman, it’s Part 2 of Cybersecurity Best Practices. We look at lessons learned from past breaches, particularly the 2011 Sony breach. Rob emphasizes the importance of multi-factor authentication (MFA), and single sign-on (SSO) to enhance security. Additionally, the conversation covers human factors in cybersecurity, and Reagan talks about the significance of incident response plans and the

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23:04

Episode 12 - S2 - Cybersecurity Best Practices Part 1

The Quality Hub ·

2024/04/24

In this episode of the Quality Hub podcast, host Xavier Francis discusses Cybersecurity Best Practices with Reagan Jorgensen, Security Solutions technician, and Robert Hoffman, Windows System Administrator, both from CORE. The episode discusses a case study involving the 2011 breach of Sony's PlayStation Network and its impact on cybersecurity practices. Reagan highlights the evolution of cyber threats, emphasizing social engineering, zero-day exploits, and ransomware attacks as ongoing challenges

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19:36

Episode 11 - S2 - QMS Design and Development Part 2

The Quality Hub ·

2024/04/17

This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and documenting customer requirements, implementing change control processes, and how to ensure clear communication throughout the process. They also discuss the importance of managing documentation, version control, transferring

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16:58

Episode 11 - S2 - QMS Design and Development Part 1

The Quality Hub ·

2024/04/10

This episode of the Quality Hub is a great conversation between host, Xavier Francis and Consultant, Norm Verbeck around the topic of Design and Development in the ISO standards. Norm provides insights into establishing appropriate processes for design and development. They discuss the importance of documenting design plans, determining the applicability of design activities within an organization, and items needed for project goals. They delve into controls such as change management, risk

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18:01

Episode 10 - S2 - Customer Service Best Practices

The Quality Hub ·

2024/04/03

In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy shine through as she emphasizes the importance of understanding and meeting customers' needs while fostering genuine relationships. They discuss the pivotal role of ongoing training in maintaining high-quality service

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21:40

Episode 9 - S2 - QMS - Preventive Maintenance

The Quality Hub ·

2024/03/27

On this episode of The Quality Hub podcast, host Xavier Francis engaged in an insightful discussion with Matthew Pilley, Consultant at Core Business Solutions, focusing on the importance of preventive maintenance from Clause 7.1.3 of the ISO 9001 standard. Matthew emphasized the crucial role of proper equipment maintenance in ensuring consistent product quality and meeting customer requirements. They explore various aspects of preventive maintenance, including equipment inspections, component

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12:12

Episode 8 - S2 - Document Control in ISO Part 2

The Quality Hub ·

2024/03/20

In Part 2 of this episode of Quality Hub, host Xavier Francis interviews Suzanne Weber-Smatko, Manager of Consulting Services at Core Business Solutions, on Document Control in ISO. They explore the distinctions between documents and records within ISO standards and emphasize the controlled nature of documents, such as templates, contrasting them with records, like meeting minutes, etc. The discussion spans examples from the manufacturing, service, and technology sectors, underlining the

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17:09

Episode 8- S2 - Document Control in ISO Part 1

The Quality Hub ·

2024/03/13

In Part 1 of this Quality Hub podcast episode, Xavier Francis hosts Suzanne Weber-Smatko, Manager of Consulting Services at Core Business Solutions, discussing Document Control in ISO 9001. Suzanne emphasizes the need for a formal document control system to manage critical documents impacting the quality management system. They explore key elements like document approval, change logs, and more. Suzanne covers common challenges in implementing document control, such as differentiating what needs to

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18:14

Episode 7 - S2 - What is AS?

The Quality Hub ·

2024/03/06

In this Quality Hub podcast episode, Xavier Francis interviews Bruce Newman, a Consultant from CORE Business Solutions. Bruce provides insights into AS standards in the aerospace industry, describing AS as an “intensified version of ISO 9001.” Bruce outlines additional requirements such as documentation, quality manual, and stringent traceability. The conversation delves into the return on investment for AS certification, the differences between AS 9100 and AS 9120, and the relevance of AS standards

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19:11

Episode 6 - S2 - The CORE Compliance Platform and ISO...

The Quality Hub ·

2024/02/28

In Part 2 of this episode of the Quality Hub podcast, hosted by Xavier Francis, guests Scott Dawson and Anne Siebert continue their discussion of the CORE ISO Compliance Platform and ISO Standards, highlighting the benefits of auto-forms and permissions for employees and roles in the context of ISO compliance. They highlight the importance of tracking approvals, the significance of reports in managing tasks, visualizing data through dashboards & charts, and the many benefits of these, including

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22:06

Episode 6 - S2 - The CORE Compliance Platform and...

The Quality Hub ·

2024/02/21

In Part 1 of this episode of the Quality Hub podcast, Xavier Francis hosts Scott Dawson and Anne Siebert from CORE Business Solutions, discussing the evolution of the CORE ISO Compliance Platform, designed to simplify ISO compliance for small businesses. Scott shares the platform's inception, rooted in his frustration with the complexity of ISO certification, emphasizing the need for an affordable and straightforward solution. Anne details the platform's features, addressing ISO requirements,

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13:38

Episode 5 -S2 - What is ISO 27001?

The Quality Hub ·

2024/02/14

In this Quality Hub podcast episode, hosted by Xavier Francis, Ty Elliot, a consultant at CORE Business Solutions, discusses ISO 27001, providing a beginner-friendly overview. Ty shares his experience in information security, highlighting the certification's focus on risks associated with technology, data, and people. The conversation delves into the return on investment, emphasizing the opportunities it brings for businesses. The podcast explores ISO 27001's significance in government contracts,

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19:44

Episode 4 - S2 - ISO Certification and Government...

The Quality Hub ·

2024/02/07

In Part 2 of ISO Certification and Government Contracting, host Xavier Francis engages with Renee Ferry and Kevin Metz from Core Business Solutions. They address common misconceptions about ISO standards in government contracts, emphasizing the ongoing nature of certification and the risks associated with losing it. The conversation emphasizes the importance of starting the certification process early, especially for small businesses with limited resources. Kevin recommends acquiring support to

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14:23

Episode 4 -S2 - ISO Certification and Government...

The Quality Hub ·

2024/01/31

In Part 1 of a 2-part series entitled ISO Certification and Government Contracting, host Xavier Francis discusses the role of ISO certifications in securing government contracts with guests Renee Ferry and Kevin Metz from Core Business Solutions. They cover key steps in the government contracting process, highlighting differences from the private sector. Renee emphasizes the preference for certification over compliance in government contracts, with variations in requirements. The discussion includes

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22:34

Episode 3 - S2 - What is ISO 9001?

The Quality Hub ·

2024/01/24

In this lively episode of the Quality Hub podcast, host Xavier Francis engages in a conversation with Suzanne Weber Smatko, Manager of Consulting Services at Core Business Solutions, exploring the world of ISO 9001 for the newbie. Suzanne, with over 30 years of experience in quality, introduces the concept of a Quality Management System (QMS) and its application in achieving quality objectives and enhancing business performance. The discussion covers the return on investment, employee engagement,

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15:56

Episode 2 - S2 - What is ISO?

The Quality Hub ·

2024/01/17

In this episode of the Quality Hub, Xavier Francis engages in a detailed discussion with Suzanne Strasser, VP of Consulting Core Business Solutions. They unravel the world of ISO standards, demystifying their origins and their relevance in modern business. Suzanne sheds light on popular ISO standards like ISO 9001, 14001, 27001, and 45001, emphasizing their universal application beyond manufacturing, even for small businesses and virtual setups. They explore the challenges of interpreting ISO's

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32:52

Episode 1 - Part 2 - S2 - Annual Planning of Your...

The Quality Hub ·

2024/01/10

In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into the significance of meeting evolving customer needs, employee engagement strategies, and the importance of treating employees like valued customers. Scott underlines the critical role of annual planning and employee involvement in shaping a company's

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32:52

Episode 1 - Part 2 - S2 - Annual Planning of Your...

The Quality Hub ·

2024/01/10

In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into the significance of meeting evolving customer needs, employee engagement strategies, and the importance of treating employees like valued customers. Scott underlines the critical role of annual planning and employee involvement in shaping a company's

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144 results

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