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PODCAST

CX RIOT RADIO

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

All Episodes

00:13:25
employees vote to unionize, non-profit replaces them...
CX RIOT RADIO ·
2024/07/03
en
00:13:37
you need to respond to reviews
CX RIOT RADIO ·
2024/06/26
en
00:13:25
spark: all you need to improve your cx
CX RIOT RADIO ·
2024/06/19
en
00:18:10
are we in a white collar recession?
CX RIOT RADIO ·
2024/06/12
en
00:10:39
AI as a Co-Pilot NOT an Autopilot
CX RIOT RADIO ·
2024/06/05
en
00:25:41
are we prepared for the next industrial revolution?
CX RIOT RADIO ·
2024/05/29
en
00:14:28
minimizing RTO culture ROT
CX RIOT RADIO ·
2024/05/22
en
00:21:27
modernizing the trades
CX RIOT RADIO ·
2024/05/15
en
00:20:36
customer science theater 3000
CX RIOT RADIO ·
2024/05/08
en
00:24:11
customer feedback
CX RIOT RADIO ·
2024/05/01
en
00:16:36
the roi of customer service
CX RIOT RADIO ·
2024/04/24
en
00:27:47
the spaghetti incident
CX RIOT RADIO ·
2024/04/17
en
00:17:53
Caffeinated CX Classic: The 5 Keys of CX
CX RIOT RADIO ·
2024/04/10
en
00:12:07
The Most Important Aspect
CX RIOT RADIO ·
2024/04/03
en
00:27:09
Contact Center Team Leads
CX RIOT RADIO ·
2024/03/27
en
00:31:48
why are you still doing what your customers hate?
CX RIOT RADIO ·
2024/03/20
en
00:04:03
I Don't Know (From the Archives)
CX RIOT RADIO ·
2024/03/13
en
00:23:26
The Best KPIs to Track in a Blue Collar Call Center
CX RIOT RADIO ·
2024/03/06
en
00:21:34
Government Regulation in CX
CX RIOT RADIO ·
2024/03/01
en
00:15:16
4 Must-Haves in Your Call Center Training Curriculum
CX RIOT RADIO ·
2024/02/28
en
280 results

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