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PODCAST

Retail Unwrapped - from The Robin Report

The Robin Report

Welcome to Retail Unwrapped, a podcast from The Robin Report.Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest.New episodes every Friday.

business management

All Episodes

28:07

EP 209: How Two Giants Are Disrupting Circularity...

Retail Unwrapped - from The Robin Report ·

2024/10/18

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guests: Kim Kitchings - Senior Vice President, Consumer Marketing, Cotton IncorporatedAnna Copilevitz – Lead Program Manager, Zappos for GoodIn a global consumer marketplace where sustainability is no longer optional, two unexpected partners are redefining sustainable fashion initiatives. Join Shelley, Kim, and Anna as they unveil how Cotton Incorporated and Zappos are turning sustainability rhetor...

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24:46

EP 208: What's the Port Strike Impact on Retail?

Retail Unwrapped - from The Robin Report ·

2024/10/11

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guests:Jonathan Gold, Vice President, Supply Chain and Customs Policy, National Retail Federation.Sonja Chapman, Associate Professor International Trade and Marketing at Fashion Institute of Technology.What’s the aborted port strike impact on the retail industry? Although the strike may be over, the real battle could be beginning. Beyond the longshoremen’s passalong salary hikes, a sticking point w...

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42:28

EP 207: Home Furnishings Trends: Why 2025 Will...

Retail Unwrapped - from The Robin Report ·

2024/10/04

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guests: Warren Shoulberg, TRR contributor, award-winning journalist, consultant for the retailing and home furnishings industries.Brian Delp, President of Sales and Licensing, Himatsingka America.The pandemic reshaped the home industry, with a shift towards home upgrades over new purchases. Join Shelley, Warren, and Brian as they discuss shifting consumer and market trends, supply chain disrup...

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26:06

EP 206: Mastering the Circular Economy in Retail

Retail Unwrapped - from The Robin Report ·

2024/09/27

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Rebekah L. Matheny, NCIDQ, IIDAAssociate Professor | Interior Design | Department of Design and Founder & Director | REBEL Sustainable Futures LabSavvy retailers and brands already have a strategy to respond to the ongoing climate crisis. Join Shelley and Rebekah Matheny, an expert in sustainable design at The Ohio State University, as they discuss the implications of consumers’ impact o...

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33:20

EP 205: Rewriting the DEI Rules in Retail

Retail Unwrapped - from The Robin Report ·

2024/09/20

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Kimberly Minor, CEO of Women of Color Retail AllianceThe growing significance of the multicultural population, which will become the majority in the U.S. by 2050, will drive brands to integrate DEI authentically into their practices. Millennials, Gen Z and Alphas expect companies to reflect their values and are increasingly directing their spending toward those that do so. Join Shelley and K...

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26:20

EP 204: Behind the CEO Curtain: What Modern...

Retail Unwrapped - from The Robin Report ·

2024/09/13

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!The C-suite is undergoing a transformation with modern leadership becoming digitally savvy and keyed into the importance of customer behavior and mindsets. Join special guest Brenda Malloy, CEO of Herbert Mines Associates, and Shelley as they sit down to discuss leadership in the retail industry, focusing on stakeholders’ evolving expectations of CEOs and the critical attributes CEOs need for succe...

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31:39

EP 203: The Importance of Retail in Urban Development

Retail Unwrapped - from The Robin Report ·

2024/09/06

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special Guests: Jennifer Peterson Community Engagement Chief at Edwards Companies and Brian Bernstein, Principal of REALM Collaborative Mixed-use spaces have been reshaping urban development, and retail plays an essential role in the vibrancy of these public spaces. Jennifer Peterson and Brian Bernstein join Shelley to talk about trends in commercial real estate and urban development, and how ...

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23:50

EP 202: Our Guest, CEO of Ace Hardware, John Venhuizen

Retail Unwrapped - from The Robin Report ·

2024/08/30

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Ace Hardware is on a roll. It just debuted its new store concept Elevate Ace, designed on input from its suppliers, store owners, and shareholders. Reflecting shifts in consumer shopping behavior, the new store focuses on enhanced customer service with branded in-store experiences. Join special guest John Venhuizen, CEO of Ace Hardware, and Shelley as they discuss how the company has tra...

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29:53

EP 201: From CX to EX: The Retail Revolution Starts...

Retail Unwrapped - from The Robin Report ·

2024/08/23

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Are you ready to revolutionize your approach to employee engagement and customer loyalty? A new wave is growing of the critical importance of focusing on employee experience (EX) as the foundation for creating exceptional customer experiences (CX). Join special guest Matt Mueller, a retail renegade devoted to creating retail experiences that electrify, and Shelley as they shake up everything you th...

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24:37

Ep 200: Saks-Neiman Marcus Merger: No Merchant...

Retail Unwrapped - from The Robin Report ·

2024/08/16

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Mark A. Cohen, former Director of Retail Studies at Columbia Business School and former CEO of Sears Canada. What’s the back story on the Saks-Neiman Marcus merger? Will it survive? Could it be retail’s next colossal failure?Mergers and acquisitions in the retail industry have a high failure rate, which begs the obvious question if this deal is a viable strategy for the two luxury brand...

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35:31

Ep 199: The 2024 Election Will Impact Retail. Here’s...

Retail Unwrapped - from The Robin Report ·

2024/08/09

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!The results of the national election will impact retail in a multitude of ways: immigration policies, economic stability, labor markets, new regulations, and trade and economic policies. Join TRR reporter Arick Wierson and Shelley as they explore consumerism, the struggles of the middle class, and the unique perspectives of Gen Z that frame the bigger picture about the state of our nation, now...

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26:52

Ep 198: How Spatial Intelligence Accelerates Retail...

Retail Unwrapped - from The Robin Report ·

2024/08/02

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special Guest: George Shaw, CEO and Founder, Pathr.aiSpatial intelligence is supercharging merchandise and marketing teams. How? By transforming data into dollars. In-store teams are still at a disadvantage when it comes to knowing how their shoppers behave, compared to online retailers with unprecedented visibility into customer behavior. Join special guest George Shaw, CEO and Fo...

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32:21

EP 197: Supply Chain Becomes the Cool Kid in Retail

Retail Unwrapped - from The Robin Report ·

2024/07/26

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Our Special Guests, MG2 Principals Melissa Gonzalez and Matthew Goelzer, AIA, LEED APConsumers now expect seamless, unified commerce experiences where they can access products and information anytime, anywhere. This fluidity is reshaping how brands build loyalty and manage supply chains, with a focus on responsiveness to meet these high expectations. Join Shelley and guests Melissa Gonzal...

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30:04

Ep 196: Why Ulta Beauty’s Joy Project Is Important

Retail Unwrapped - from The Robin Report ·

2024/07/19

Special Guest: Michelle Crossan-Matos, Chief Marketing Officer, Ulta BeautyWe’re experiencing a deficit in joyfulness; 85 percent of people wish they felt a high level of joy in their lives, but only 58 percent report feeling that way. Ulta Beauty’s mission is to bring joy to millions of people, so they developed The Joy Project and enlisted the help of motivational speaker and podcast host Mel Robbins to empower customers and their workforce of 53,000 to embrace and experien...

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21:27

Episode 195: Lenovo’s CMO on Building a Community of...

Retail Unwrapped - from The Robin Report ·

2024/07/12

As the world’s number-one PC manufacturer, Lenovo’s mission is to deliver smarter technology for everyone. The company journey has transformed from a wholesale business to a DTC model supported by rich data and analytics delivering world-class experiences for its users. How did they do it? Join Shelley and Jennifer Downes, Lenovo’s CMO of Global eCommerce, as they discuss how attracting repeat customers for a business based on infrequent purchases requires innovative thinking.The new Lenovo c...

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29:49

Episode 194: Bayard Winthrop, Founder and CEO...

Retail Unwrapped - from The Robin Report ·

2024/07/05

Special guest Bayard Winthrop, Founder and CEO of AmericanGiant has spent the last 13 years on a mission to change the world with American made high-quality sportswear and strengthening small-town manufacturing communities. Bayard inspired Steven Kurutz’s book American Flannel as a passionate entrepreneur facing the challenges of American-made production. Join Shelley and Bayard as they talk about his epic start-up journey and the new partnership between American giant and Walmart with t...

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27:18

Episode 193: Nexite’s Breakthrough Innovation

Retail Unwrapped - from The Robin Report ·

2024/06/28

Data rules in the ecommerce digital world but is more challenging to collect in the physical world. But tracking millions of pieces of merchandise across your store floors so your customers and staff can find any product in real-time is now a reality. Unified commerce is here. Join Shelley E. Kohan and special guest Ronit Eliav, Chief Marketing Officer of Nexite as they discuss how virtual apparel tracking maps with real-time data lets your merchandise seamlessly tell you their entire li...

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32:37

Episode 192: VF, Gap, Abercrombie & Fitch: Three...

Retail Unwrapped - from The Robin Report ·

2024/06/21

What does it take to turn around an iconic brand that started with humble beginnings? Creating a new vision may not be the best road to take and reinvigorating a brand may not be enough. The traditional checklist is outdated: cutting costs to profitability and relying solely on operational efficiency to drive performance. While new leadership can create a new vision, who’s the right fit? Join Robin and Shelley as they deconstruct three iconic brands operating with bold new strategie...

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31:07

Succession Planning in Retail…Pepsi Has It Right

Retail Unwrapped - from The Robin Report ·

2024/06/14

There was a time in retail when the route to the C-suite was from the sales floor, and future leadership was carefully groomed at companies like Lord & Taylor, Abraham & Strauss, and Macy’s. With many companies downsizing and eliminating training programs, plus integrating more technology, future retail CEOs may come from unexpected places. Pepsi has become the poster child for launching retail CEOs: Brian Cornell of Target, Lauren Hobart of Dick’s Sporting Goods, Vive...

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29:30

Episode 190: Nordstrom's The 123 year-old Startup

Retail Unwrapped - from The Robin Report ·

2024/06/07

Nordstrom’s core mission is to make customers feel good and look their best. And the retailer is legendary for listening to the customer and delivering customer service that “is not defined by us based on our legacy practices. It’s defined by customers. The customer is still the best filter we have for every business decision we make," according to Pete Nordstrom. Two industry giants, Bob Spector, and Paco Underhill, join Robin and Shelley as they discuss how Nordstrom’s culture that is focus...

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