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PODCAST

Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discover how

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All Episodes

7:38

The Experience of Nate Brown at the CX World Games 2024

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/03

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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32:13

EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/01

Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment.About the Guest:Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, and Customer Experience by Thinkers360 and Global Gurus.Relevant

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9:06

The Experience of Michael Brandt at the CX World...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/27

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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24:08

DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/24

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy.About the GuestJay Baer is a business growth and customer experience author, researcher, and advisor. A 7th-generation entrepreneur, Jay has written 7 best-selling business books and created 6

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8:16

The Experience of Jessica Noble at the CX World Games...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/20

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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21:13

TRANSFORMING THE DIAMOND IN THE ROUGH

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/17

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience.FROM THE CX SUMMIT - JANUARY 2024 - THANK YOU BOUSSIAS! About the GuestSteven Van Belleghem is a renowned speaker, author, and thought leader in the field of customer

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6:17

The Experience of Rolph Scott at the CX World Games 2024

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/13

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up

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26:51

NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/10

Discover the future of omni-channel customer experience with insights from Sara Zagaria, Director at Politecnico di Milano. Learn how to transform your business's customer interactions into seamless, integrated experiences.About the Guest:Sara Zagaria - Director of the Omnichannel Customer Experience Observatory and of the B2b Customer Experience Research. In 2015 she began her career within the Digital Innovation Observatories of Politecnico di Milano, carrying out applied research activities and

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30:05

UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/03

Discover the critical importance of taking action on customer feedback and process engineering. Learn how integrating Agile methodologies with customer experience can uplift your business. Nicholas Zeisler shares invaluable insights on making customer experience data actionable and improving internal processes for superior customer satisfaction.Nicholas “Z” Zeisler is a Customer Experience Strategist and Fractional CXO. He helps client companies identify gaps in their Brand Promise Delivery and

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23:37

THE BEST OF THE BEST: THE ART OF EXCELLENCE with...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/27

Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences.About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that

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27:24

FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP,...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/20

Dive into a visionary conversation on "Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager to navigate the evolving digital landscape.About the Guest: Martha Boeckenfeld is a seasoned web3 advisor, investor, and provider of AI services with over

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34:57

DO B2B BETTER: Drive Growth Through Game-Changing...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/13

Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience.Jim Tincher:Jim sees the world in a special way: through the eyes of customers. This lifelong passion for customer experience (CX), and a thirst for knowledge, led him to found his journey mapping and customer experience

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30:09

RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/06

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With."More about David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich,

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26:35

Transforming Childcare - Design Insights from Barbara...

Business Transformation Pitch with The CX Goalkeeper ·

2024/04/29

Gregorio Uglioni, is joined by Barbara Van Duin, a seasoned service designer from Houten, the Netherlands. Barbara brings her expertise in transforming childcare experiences through innovative service design and customer journey mapping.Barbara's LinkedIn Profile: https://www.linkedin.com/in/barbaravanduin/Why You Can't Miss This Episode:Insights into Customer Journey Redesign: Discover how Barbara tackles the unique challenges of redesigning services tailored for children, providing actionable

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20:22

Between Life and Death: Transforming the Donor...

Business Transformation Pitch with The CX Goalkeeper ·

2024/04/22

In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives.Why You Can't Miss This Episode:Insightful Leadership Strategies: Neil shares his unique perspective on leading CX initiatives within the healthcare sector, focusing

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33:08

Toward a Post-Digital Society: Where Digital...

Business Transformation Pitch with The CX Goalkeeper ·

2024/04/15

Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future.Antonio Grasso:Antonio Grasso is the Founder and CEO of Digital Business Innovation Srl, a thriving startup leading the way in artificial intelligence, the Internet of

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28:34

How To Stay Ahead of the Curve: Jörg Storm on...

Business Transformation Pitch with The CX Goalkeeper ·

2024/04/08

A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership.connect with Dr. Jörg Storm over Linkedin: https://www.linkedin.com/in/joergstormsubscribe to Dr. Jörg Storm's newsletter "Digital Storm" here: https://drstorm.substack.com/subscribeWhy You Can't Miss This

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25:55

From Humanity to Impact: How To Care for People and...

Business Transformation Pitch with The CX Goalkeeper ·

2024/04/01

Introduction In this groundbreaking episode of the CX Goalkeeper Podcast, we dive deep into the transformative world of customer experience (CX) with Qaalfa Dibeehi, a seasoned expert in mindset transformation and behavior modification. Join us as we explore the intersection of CX, leadership, and sustainable business practices, offering you an unparalleled journey into the future of business and customer engagement.Follow Qaalfa on LinkedIn: https://www.linkedin.com/in/qaalfa-dibeehi-37181/Why You

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23:17

Why Everyone Should Listen: Suvi Lindfors on...

Business Transformation Pitch with The CX Goalkeeper ·

2024/03/25

Welcome, Today, we have the privilege of hosting Suvi Lindfors, a luminary in the customer experience, particularly customers' feedback domain. With her profound insights into Voice of the Customer (VoC) technologies and employee empowerment, this episode is a goldmine for anyone keen on elevating their business.Lumoa's webpage: https://www.lumoa.me/Follow Suvi on LinkedIn: https://www.linkedin.com/in/suvilindfors/Why You Can't Miss This Episode: Unlock the secrets to leveraging Voice of the

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32:34

Katrin J. Yuan's Blueprint for Tomorrow's Executives

Business Transformation Pitch with The CX Goalkeeper ·

2024/03/18

Katrin Yuan and Greg, the host, dive deeper into the realms of AI, IoT, and digital transformation, offering a broader perspective for CX professionals, digital leaders, and technology enthusiasts.About Katrin: Katrin J. Yuan is an award-winning executive with a background in technology, strategy, and business transformation in international corporations and startups. She is a five-time Board Member,Chair of the AI Future Council, lectures at universities, and serves as a Jury Member for ETH and

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271 results

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