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PODCAST

Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discover how

business management

All Episodes

33:32

THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER...

Business Transformation Pitch with The CX Goalkeeper ·

2024/08/05

Why You Can't Miss This EpisodeIn this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of combining customer service with the ancient principles of Feng Shui. This episode is packed with actionable insights on enhancing customer experience, the

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30:56

APPLYING JOBS TO BE DONE

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/29

Why You Can't-Miss This EpisodeDiscover the transformative power of the "Jobs to Be Done" framework with Eckhart Boehme, as he shares invaluable insights on customer behavior and strategy implementation.About the GuestEckhart Boehme has more than 30 years of global experience in marketing, product management and skills development. Eckhart, an 18+ year Microsoft veteran, was last working as the Curriculum Architect for the Marketing Excellence Team at Microsoft HQ. Today, he is the founder and

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29:34

ENGAGING EMPLOYEES with Michael Brandt

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/22

Gregorio Uglioni discusses with Michael Brandt the critical intersection of employee engagement and customer experience. Michael shares insightful strategies and real-world examples of how to create a thriving workplace environment that drives customer satisfaction.About the GuestMichael Brandt is an experienced professional in customer and employee experience. With a diverse background working in both corporate settings and as a solopreneur, Michael brings a wealth of knowledge and practical

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6:44

The Experience of Benson Mukandiwa at the CX World...

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/18

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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36:51

MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/15

Why You Can't Miss This EpisodeDiscover the transformative journey of Hussein M. Dajani as he shares his extensive experience in customer experience, digital transformation, and leadership across top global brands like Nissan, Deloitte Digital, and Red Bull. Hussein's unique insights into customer-centric strategies and innovative solutions will inspire and inform your approach to customer experience and leadership.About the GuestHussein's core expertise lies in the Digital Marketing & Tech

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6:21

The Experience of Fatima Tomoum at the CX World Games...

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/10

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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31:41

4ROCKS SOLID STRATEGIES

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/08

Why You Can't Miss This EpisodeJoin us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative "4Rocks" framework that helps businesses transform their customer journeys and drive loyalty.About the GuestSean Albertson, a CX leader for 20+ years at great companies like Charles Schwab and T-Mobile, has been at the forefront of transforming the customer experience in Financial Services and

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7:38

The Experience of Nate Brown at the CX World Games 2024

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/03

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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32:13

EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY

Business Transformation Pitch with The CX Goalkeeper ·

2024/07/01

Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment.About the Guest:Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, and Customer Experience by Thinkers360 and Global Gurus.Relevant

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9:06

The Experience of Michael Brandt at the CX World...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/27

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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24:08

DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/24

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy.About the GuestJay Baer is a business growth and customer experience author, researcher, and advisor. A 7th-generation entrepreneur, Jay has written 7 best-selling business books and created 6

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8:16

The Experience of Jessica Noble at the CX World Games...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/20

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024.These are short interviews to share outstanding people's experiences helping charities get better.Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up with

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21:13

TRANSFORMING THE DIAMOND IN THE ROUGH

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/17

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience.FROM THE CX SUMMIT - JANUARY 2024 - THANK YOU BOUSSIAS! About the GuestSteven Van Belleghem is a renowned speaker, author, and thought leader in the field of customer

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6:17

The Experience of Rolph Scott at the CX World Games 2024

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/13

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share their experience insights and help others.The CX World Games take place over 3-4 weeks, with expert CX captains guiding randomly created teams to come up

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26:51

NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/10

Discover the future of omni-channel customer experience with insights from Sara Zagaria, Director at Politecnico di Milano. Learn how to transform your business's customer interactions into seamless, integrated experiences.About the Guest:Sara Zagaria - Director of the Omnichannel Customer Experience Observatory and of the B2b Customer Experience Research. In 2015 she began her career within the Digital Innovation Observatories of Politecnico di Milano, carrying out applied research activities and

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30:05

UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS...

Business Transformation Pitch with The CX Goalkeeper ·

2024/06/03

Discover the critical importance of taking action on customer feedback and process engineering. Learn how integrating Agile methodologies with customer experience can uplift your business. Nicholas Zeisler shares invaluable insights on making customer experience data actionable and improving internal processes for superior customer satisfaction.Nicholas “Z” Zeisler is a Customer Experience Strategist and Fractional CXO. He helps client companies identify gaps in their Brand Promise Delivery and

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23:37

THE BEST OF THE BEST: THE ART OF EXCELLENCE with...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/27

Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences.About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that

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27:24

FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP,...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/20

Dive into a visionary conversation on "Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager to navigate the evolving digital landscape.About the Guest: Martha Boeckenfeld is a seasoned web3 advisor, investor, and provider of AI services with over

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34:57

DO B2B BETTER: Drive Growth Through Game-Changing...

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/13

Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience.Jim Tincher:Jim sees the world in a special way: through the eyes of customers. This lifelong passion for customer experience (CX), and a thirst for knowledge, led him to found his journey mapping and customer experience

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30:09

RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin

Business Transformation Pitch with The CX Goalkeeper ·

2024/05/06

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With."More about David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich,

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