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PODCAST

Uncle Marv"s IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working

technology entrepreneurship

All Episodes

00:45:22

MSP Branding In An AI World (EP 1005)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/05/11

Most of us put huge effort into our tech stack and very little into how our team actually shows up in front of clients. In this conversation with MSP owner, branding coach, and author Lisa Shorr, we talk about why a “solid stack” is not enough if your clients experience you as slow, unresponsive, or robotic. We dig into real stories from the field, including a law firm that fired their IT provider for being “not responsive,” and how simple shifts in communication, presence, and expectations can

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00:47:16

MSP Billing, Margins And Growth (EP 1004)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/05/08

I brought Colin back on because he’s one of the few people in our space who’s actually lived it all: tech, MSP owner, and now multiple vendor exits. We walk through how the “simple” stuff like billing reconciliation quietly drains profit from MSPs, with the average million‑dollar shop leaving a shocking amount of money on the table because they aren’t tracking seats, renewals, or vendor price hikes closely enough. Colin breaks down how Gradient’s Managed Billing Reconciliation works in practice and

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00:41:03

MSP Marketing for Real Growth (EP 1003)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/05/08

Laura walks me through her “Know, Grow, Scale” framework and how most MSPs are trying to jump straight to lead gen while their business is still “root bound” at the foundation level. We talk about diagnostics, digital health, differentiation, and why your website, offers, and content have to actually say something meaningful before you ever expect your marketing to convert.We also get into mindset: the difference between a 500K MSP and a 5M+ MSP, and what it really means to be “growth ready” as an

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00:53:27

Money, Marketing And MSP Growth 2026 (EP 1002)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/05/07

Chapters 01:08 Welcome to the IT Business Podcast 05:47 Cloud Hosting Exploration 19:41 Upcoming Conferences and Events 20:53 Acronis Event Announcement 23:43 Rant Warning: Caution Ahead 27:47 Family and Business Challenges 33:44 Vendor Relationships and Fairness 39:40 Navigating Vendor Changes 43:40 Industry Dynamics and Perspectives 52:16 Conclusion and Future Content This one starts with a straightforward need: move a single line‑of‑business app into the cloud without spinning up a

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01:01:23

Turn Buildings Into ISP Profit (EP 1001)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/30

Most of us have helped clients “call the carrier” or work with a master agent to bring in a circuit, grab a small commission, and move on. Brian flips that script and shows how MSPs can own the relationship by bringing a bulk fiber circuit into the building, carving it up, and billing each tenant under our own brand—while still leveraging master agents and existing carrier relationships. Instead of letting AT&T, Comcast, or Verizon lock in a 10-year deal and toss a small one-time check to the

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01:33:23

Podnutz Pro Reunion And Legacy (EP 1000)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/27

If you’ve ever wondered what it takes to keep a show going for a thousand episodes while still running tickets, projects, and staff, this one pulls back the curtain. I talk with Matt Rainey, Lalo Nuñez, Martin Obando, and Dawn Sizer about how Podnutz Pro started as a way to teach desktop techs the server side of the house, and how that spirit of “learn out loud” carried into the IT Business Podcast. We revisit the early days of computer repair, WRT54G routers, Windows Server 2003, and A+‑era

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00:50:18

Understanding Copilot For MSPs (EP 999)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/24

This conversation with Brian Weiss starts with Copilot, but it quickly becomes an honest look at how unprepared most of us are for AI inside client environments. I talk about being just like my customers—dabbling in random AI tools—while Brian lays out what it actually takes to make Copilot useful: modern workplace, SharePoint/OneDrive, sane file structures, and real governance instead of “S: drive chaos.” We also get into the reality that Copilot isn’t just “another ChatGPT,” it’s an ecosystem of

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00:55:10

Stop Losing Money On Clients (EP 998)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/23

I sat down with Larry Cobrin, founder and CEO of MSPCFO, to unpack how MSPs can turn messy PSA data into a clear picture of which clients are actually profitable and which ones are quietly draining the business. Larry broke down the idea of treating clients like a portfolio, normalizing profitability with contribution per hour, and using that lens to decide whether to improve, protect, or let go of certain accounts.We also talked about how this ties directly into EBITDA and exit planning,

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00:41:51

20 Questions For Selling An MSP (EP997)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/22

Too many of us spend decades building our MSP, missing vacations and pulling all-nighters, only to “decide” to sell when a random LOI hits the inbox. Amy Babinchak has spent years helping owners sell their MSPs through Sell My MSP, and she joins me to walk through the real-world questions, red flags, and blind spots that determine whether you shut it down or cash it out. We talk about planning three to five years ahead, getting your financials and contracts clean, modernizing your stack, and why

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00:48:22

Hidden Costs of Changing Your Stack (EP 996)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/22

I’ve been talking for years about having a stack that works and not jumping every time a shiny new tool comes along, but I’ve never really unpacked how I got there. In this conversation, Tom Wyant from Wyant Technologies joins me to walk through the real‑world impact of switching RMMs, PSAs, documentation tools, security platforms, and even client portals and payment systems. We dig into migrations that looked good on paper but turned into months of cleanup, retraining clients on new portals and

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00:15:33

Head Nerds On AI Strategy (EP 995)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/20

This conversation with Ben Lee and Marc‑Andre from the N-Able Head Nerds team gets right into the questions MSPs are really asking at Empower 2026: how to approach AI strategically, what the new AI management tab actually does, and how to wrap governance and compliance around all of it. We also get into the evolution of automation inside the MSP space, why it’s shifted from “hours of scripting” to more of a teaching and idea-generation role, and how the Head Nerds are helping partners turn those

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00:29:26

OpenText's Secure Cloud For MSPs (EP 994)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/20

DePalma's been at it a year since jumping from Datto and Kaseya to OpenText's massive operation—25,000 employees, billions in revenue, but they give his team real autonomy to hit numbers without micromanaging. They've streamlined everything into one Secure Cloud portal, fixed Microsoft 365 pains with better UX and 98.7% in-house support, and launched partnerships that enable MSPs, not compete—like Hats AI for managing client LLMs securely. No more competing product silos from the Zix/AppRiver days;

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00:25:56

SIEM And MDR For MSPs (EP 993)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/20

Robert Johnston’s journey goes from Marine Corps cyber operations to running incident response at CrowdStrike, to founding Adlumin and ultimately landing inside N-able as Chief Innovation Officer. We unpack why SIEM and MDR used to be “Fortune 500 only” tech, and how Adlumin intentionally built a cost-efficient, easy-to-use, channel-first platform that MSPs could actually deploy for community banks, credit unions, healthcare, and other compliance-heavy clients.We also talk through the reality for

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00:30:12

Stop Selling Tools, Sell Outcomes (EP 992)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/17

I sat down with Lewis and Steph from the N‑able Head Nerds crew to unpack what’s really changing in the MSP game: your clients don’t want another tool, they want outcomes and business resilience. We get into the shift from “cybersecurity” as a tired buzzword to a more powerful story around keeping doors open, maintaining revenue, and helping business owners survive their worst day without getting lost in the weeds of MDR, UEM, or whatever the latest acronym is. We also talk through CMMC, governance,

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00:17:54

Frank Colletti on N‑Able Growth (EP 991)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/17

Frank and I sit down at Empower 2026 to unpack where N‑Able is investing, how AI and UEM are reshaping endpoint management, and what that actually means for MSP service catalogs, pricing, and security offerings. We get into the control-plane vision for UEM, the action layer for security, and how N‑Able is using Enzo and its head nerds to turn field lessons into repeatable playbooks and automation MSSPs can actually execute. We also talk about the human side of the channel: why Frank is still fired

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01:04:40

Identity First Security For MSPs (EP 990)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/16

Mike Wise runs Clockwork Networks as a one-man MSP, and he’s doing it intentionally. This wasn’t about staying small because he had to—it’s about building a business around efficiency, standardization, and control. We talked through how he niched into tax professionals and compliance-heavy clients, and how that decision simplified everything from tooling to service delivery. We also got into security, specifically identity-first approaches and passkeys. Mike shared how leaning into Microsoft Entra

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00:46:30

When Your Service Manager Leaves (989)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/14

We dig into how their MSP quietly turned into a “ticket factory” where work piled up, documentation was thin, and a 20‑year employee held way too much tribal knowledge. From there, Dawn and Dave break down the specific steps they took to fix it: rebuilding processes, enforcing documentation standards, killing weak level one roles, focusing on root cause analysis, and putting real accountability around metrics like reopen rates and first‑time resolution. By the end, you’ll hear a practical roadmap

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00:56:46

Stop Selling Security Backwards (EP 988)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/13

In this conversation with Tim Coach from Cynomi, I pull back the curtain on what it really takes for MSPs to offer vCISO, cybersecurity, and compliance services that actually make money instead of creating headaches. We talk about how to move beyond buzzwords, use the right tools, and turn security conversations into long-term, high-value relationships with your clients.Why listen Learn how Cynomi helps MSPs deliver repeatable vCISO and cyber risk services without hiring a full-time CISO. Hear

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00:32:38

What MSPs Miss on Every Network (EP 987)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/10

This episode is all about the gap between what we say we're delivering and what's really happening on our clients' networks. I brought in Frank Raimondi of IGI Cybersecurity to make the case for a proactive, left-of-boom approach to cybersecurity — treating network health the way a doctor treats a patient: ongoing monitoring, honest conversations, and a real duty of care. Whether you're dealing with noisy alerts, nervous about what a scan might turn up, or trying to figure out where AI fits into

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01:11:19

Building a Smarter MSP with Rick Harber (986)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/04/09

If you’re buried in tickets, tools, and “urgent” alerts, this conversation with Rick Harber will feel like a lifeline. We unpack how he’s using automation, AI, and Liongard to triage tickets in six seconds, protect margins, and manage by exception instead of chaos.Learn how Rick’s team cut ticket triage from 10 minutes to about six seconds using automation and AI in ConnectWise. Get practical examples of “managing by exception” with dashboards and SLAs so you focus on the 5% of work that’s truly

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