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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

01:04:40

UVP - 234 - When Non - Veterinarians Disagree With...

The Uncharted Veterinary Podcast ·

2023/05/31

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice owner. One of their managers is disagreeing with one of the associate veterinarians and there are some hurt feelings and upset on both sides. There also happen to be good points from both the manager and the doctor involved in this instance and this practice owner needs some help keeping the peace! Let's get into this... LINKS Upcoming events:

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00:57:43

UVP - 233 - Vet Vs. Wellness Plans

The Uncharted Veterinary Podcast ·

2023/05/24

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from an associate vet working in a practice that offers wellness plans. This vet is NOT a fan and they share some of their concerns with us in their letter. They are wondering how it can possibly be good for vets to offer them when it directly impacts their ability to make their salary, being paid on production. There are some seriously valid concerns and yet both

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00:59:56

UVP - 232 - Hall Of Fame- Letting Go Of The "I'm...

The Uncharted Veterinary Podcast ·

2023/05/17

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to

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00:33:18

UVP - 231 - How AI Can Grow Your Veterinary Practice

The Uncharted Veterinary Podcast ·

2023/05/11

Veterinary marketer Brandon Breshears joins Dr. Andy Roark to discuss how AI can be put to work in growing veterinary practices. He talks about the headaches that ChatGPT and similar programs can take off your plate right now, and where he sees AI changing our profession in the next few years. This is one of the most practical conversations I've had on AI, and it's one I think people will be able to put to use immediately. LINKS: Brandon's AI Marketing Course: How AI Can Grow Your

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00:25:45

UVP - 230 - The Future Of Financing Pet Healthcare

The Uncharted Veterinary Podcast ·

2023/05/08

Jonathan Wainberg joins Dr. Andy Roark to discuss how lending and insurance will play a role in pet owners affording veterinary care in the coming years. The discussion covers current trends in pet owner spending on wellness, best practices for communicating cost of care, and where the lending and pet insurance markets may be going in the coming years. This episode is made possible ad-free by CareCredit! LINKS: Language that Works Infographic:

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00:50:18

UVP - 229 - They HAVE To Be Talking Behind My Back,...

The Uncharted Veterinary Podcast ·

2023/05/03

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to tackle a question about what to do when you think people might be talking about you behind your back at work. In fact you are pretty darn sure it is happening because your bosses are alluding to people being unhappy with you but you aren't actually getting concrete examples or feedback to work with. Plus at least one team member was recently EXTRA salty with you on a shift, seemingly

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00:52:59

UVP - 228 - We Paid For EVERYTHING And Then They...

The Uncharted Veterinary Podcast ·

2023/04/26

This week on the Uncharted Podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are in the mailbag to tackle a question about what to do when you are supporting your veterinary assistants becoming technicians. A manager was asking about how to proceed after feeling like they were burned hard after paying for tech school for one of their rockstar team members, only to have that person resign and head to another clinic in their area within months of completing their licensing process

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01:02:30

UVP - 227 - Why Are The Client Money Conversations SO...

The Uncharted Veterinary Podcast ·

2023/04/19

This week on the Uncharted Podcast, Stephanie Goss is flying without Andy but she invited a friend to join in a very special conversation. Certified Veterinary Practice Manager Debbie Boone joins Stephanie to talk through something that strikes fear into the heart of a lot of veterinary teams - money conversations. Specifically the anxiety that teams feel about "sales" in veterinary medicine and the difficult money conversations we find ourselves facing. Thanks to our friends at CareCredit, a

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00:57:09

UVP - 226 - My CSR Is Giving Out TOO Much Medical Info

The Uncharted Veterinary Podcast ·

2023/04/12

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into a conversation about some worries that a practice manager friend had about their CSR giving out TOO much information to clients. This CSR hasn't had any medical training however they have been in their position with the hospital for a few years and they feel really confident talking with clients. While nothing bad has happened yet, this manager is wondering how they address it before unqualified medical

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00:52:33

UVP - 225 - When You Hire Within, They Can't ALL Get...

The Uncharted Veterinary Podcast ·

2023/04/05

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle a question about what to do when you are hiring from within the team for a promotion. You might be thinking "this doesn't sound like a problem!?!?" Well, the challenge for this practice lies in the details. They had multiple time members who threw their name in to the ring for the job and they have chosen the one who they feel is the best fit. Which means it is time to let the one who

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00:39:47

UVP - 224 - Will Pet Insurance Be Like Health...

The Uncharted Veterinary Podcast ·

2023/03/29

Alison Lambert joins Dr. Andy Roark to discuss what can be learned about pet insurance in the United States from pet insurance in the UK and Australia. Both the UK and Australia have traditionally had much greater utilization of pet insurance by pet owners, and as a result, pet insurance in those countries looks quite a bit different than it does in the US. Now, as the market for pet insurance in the United States grows by leaps and bounds, what changes can we expect as more and more pet owners

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00:58:28

UVP - 223 - Is It Venting, Decompressing Or Gossiping?

The Uncharted Veterinary Podcast ·

2023/03/22

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one practice leader who has a problem with gossip and negativity on the team. They have been facing it head on and working on their culture. And they are still wondering how to help themselves and the team balance the "need" to talk about a situation and/or interaction that impacted you while still following the expectation that there is no gossiping

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00:58:19

UVP - 222 - Airpods And True Crime At Work?

The Uncharted Veterinary Podcast ·

2023/03/15

UVP - 222 - Airpods And True Crime At Work? by Uncharted Veterinary Community

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01:02:01

UVP - 221 - Conflicting Team Members Who Won't Talk...

The Uncharted Veterinary Podcast ·

2023/03/08

UVP - 221 - Conflicting Team Members Who Won't Talk To Each Other by Uncharted Veterinary Community

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00:56:08

UVP - 220 - I'm Drowning In Lengthy Patient Records

The Uncharted Veterinary Podcast ·

2023/03/01

UVP - 220 - I'm Drowning In Lengthy Patient Records by Uncharted Veterinary Community

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00:52:07

UVP - 219 - Our Practice Leader Is Driving People Away!

The Uncharted Veterinary Podcast ·

2023/02/22

UVP - 219 - Our Practice Leader Is Driving People Away! by Uncharted Veterinary Community

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01:00:17

UVP - 218 - Employee Reviews

The Uncharted Veterinary Podcast ·

2023/02/15

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions, especially to help give the best overall picture of an employee. And

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00:59:13

UVP - 217 - I Have The Most Highly Paid Staff And I...

The Uncharted Veterinary Podcast ·

2023/02/09

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a conversation they recently had with a colleague who wants to proudly raise their hands and shout "Me, me, me" when someone asks who pays their team more than anyone else in their area. And this practice owner was also asking how to do that while still not pricing their working clients out of affording their services. This was a spicy one full of strong thoughts from both Andy and Stephanie so

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00:54:19

UVP - 216 - This Clinic Is ALL Drama

The Uncharted Veterinary Podcast ·

2023/02/01

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a mailbag letter from a colleague who joined a new practice that seems FULL. OF. DRAMA! There are cliques, there is standing around, there is setting others up to fail and this doctor is wondering if this is just a lost cause or how they possibly begin to tackle this place and make it a more positive, less dramatic place to work. This was so much fun for Andy and Stephanie to debate through

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00:58:56

UVP - 215 - Beyond Pizza And Coffee How Do You Show...

The Uncharted Veterinary Podcast ·

2023/01/25

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we can show deep respect and appreciation to our veterinarians for the work that they do for our practices, our patients and our clients. Andy and Stephanie took an opportunity to address the pizza party elephant in the room along with some other strong opinions they both had when it comes to languages of appreciation. Let's get into

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326 results

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