PODCAST

Within the Trenches

Code 7 Podcast Network

A podcast based on the experience of being a 9-1-1 dispatcher.

government

All Episodes

26:08

Within the Trenches Ep 556

Within the Trenches ·

2024/07/19

Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado. Episode topics – Joey's path to joining the public safety field and his personal connection to 911 dispatching The emotional and professional challenges faced during initial training and first emergency calls The unique structure and supportive culture at Aurora 911, including professional development roles Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free

01:35:52

Within the Trenches Ep 555

Within the Trenches ·

2024/07/16

Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Tyler's emotional performance and conversation about Kari's law Corinne's reflections on her eye-opening ranch experience Joe Serio's insights on personal growth and facing challenges Terrie's heartfelt account

19:05

Within the Trenches Ep 554

Within the Trenches ·

2024/07/13

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Mario's initial interest in being an EMT and the shift to 911 dispatching Challenges and adrenaline rush of early days in dispatch The impact of working on high-stress calls Memorable and haunting calls in dispatch Tips and advice for new dispatchers from Mario's six years of experience If you have any comments or questions or

34:26

Within the Trenches Ep 553

Within the Trenches ·

2024/07/06

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher The importance of being human and adaptable in the ever-evolving field of dispatching Transitioning careers from dispatching to management and the associated challenges Pam’s insights on the role and selection of

27:32

Within the Trenches Ep 552

Within the Trenches ·

2024/06/25

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Reyna's journey into public safety and criminal justice The challenges of working early morning shifts Handling emotionally intense 911 calls The complexity of translating emergency calls Unexpected moments with family members calling in emergencies If you have any comments or questions or would like to be a guest on the show,

01:07:05

Within the Trenches Ep 551

Within the Trenches ·

2024/06/18

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Learn more about FirstWatch - Web Episode topics – The importance of standardized questions and procedures in dispatching. Personal stories of challenging calls and their emotional impact. How First Watch software aids dispatch centers by automating tasks and analyzing call data. The significance of accreditation as a center of excellence in

50:10

Within the Trenches Ep 550

Within the Trenches ·

2024/06/12

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored The importance of staying calm and compassionate in high-pressure situations is highlighted Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher She discusses distressing

01:22:55

Within the Trenches Ep 549

Within the Trenches ·

2024/06/04

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The emotional toll of a significant 911 call that changed Jonathan's perspective The importance of supportive family and coworkers in dispatch work Navigating the transition between different dispatch roles The intensity and unpredictability of dispatch work The journey of personal growth and leaving a positive legacy in the field If you have any

01:10:24

Within the Trenches Ep 548

Within the Trenches ·

2024/05/30

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Child's tragic passing and creation of a memorial room Emotional

01:14:30

Within the Trenches Ep 547

Within the Trenches ·

2024/05/25

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role. The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer. The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.

50:37

Within the Trenches Ep 546

Within the Trenches ·

2024/05/17

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lauren's path into public safety and overcoming initial setbacks. The intense training process and demands of a 911 dispatcher. Emotional and impactful experiences of life-saving calls. The importance of sharing stories and celebrating wins in a demanding job. As always, if you have any comments or questions or would like

01:38:24

Within the Trenches Ep 545

Within the Trenches ·

2024/05/08

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires. Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that

01:08:34

Within the Trenches Ep 544

Within the Trenches ·

2024/05/02

Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher. Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call. Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and

56:45

Within the Trenches Ep 543

Within the Trenches ·

2024/04/24

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.” Lives on

33:56

Within the Trenches Ep 542

Within the Trenches ·

2024/04/21

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Answering 911 Calls: The Emotional

01:52:20

Within the Trenches Ep 541

Within the Trenches ·

2024/04/20

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Technology Boosts Safety: Tracking Callers for Better

01:38:54

Within the Trenches Ep 540

Within the Trenches ·

2024/04/18

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kristen's 911 story HR with Lorenda Lynda’s 911 story and more As always, if you have any comments or

01:09:17

Within the Trenches Ep 539

Within the Trenches ·

2024/04/10

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences. Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique

01:06:46

Within the Trenches Ep 538

Within the Trenches ·

2024/04/03

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation Gain an understanding of the intense training new dispatchers undergo,

01:22:17

Within the Trenches Ep 537

Within the Trenches ·

2024/03/28

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry Tackling the cultural

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