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PODCAST

Conflict Skills

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on practical strategies, Simon’s podcast addresses real-world scenarios, providing listeners with the tools to handle disputes effectively. In his recent episodes, he delves into the intricacies of workplace mediation, using case studies like conflicts between managers and staff members to illustrate his

business management

All Episodes

18:07

Breaking the Cycle: Steps to Stop Ruminating and...

Conflict Skills ·

2023/09/28

In today's episode, we'll be diving into the topic of how to stop ruminating and intrusive thoughts. We all know how overwhelming it can be when our minds get stuck on thoughts about the past or worries about the future. But there are strategies we can use to regain control and bring ourselves back to the present moment. Join me as I share some powerful techniques to help you break free from the cycle of rumination and find peace of mind. So, if you're ready to defrag your thought process and

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23:28

De-Escalation Tools - How To Help Someone To Calm Down

Conflict Skills ·

2023/09/11

Learn techniques to calm someone down when are in fight or flight mode. In this podcast I provide a practical framework for de-escalation that can be used in work, family or other conflicts.

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15:41

How To Manage Strained Relationships Between Staff...

Conflict Skills ·

2023/08/31

In this episode of the Conflict Skills Podcast, I discuss the challenges and stress of managing conflicts between two staff members. I provide a practical framework that can be used as an outline for approaching the conversation. By naming the issue, empathizing, coaching, and following through, managers can effectively address conflicts and promote a healthier working relationship within their team.

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15:50

How To Deal With Toxic People At Work

Conflict Skills ·

2023/08/18

In episode 20 of the Conflict Skills podcast, professional mediator Simon Goode discusses effective strategies for dealing with toxic people at work. He emphasizes the importance of empathy and boundaries when interacting with these individuals, highlighting the need for self-awareness and self-care to mitigate the negative impact they can have. Through understanding the underlying causes of toxic behavior and providing a space for expression, listeners are guided on how to defuse tense situations

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13:53

How To Disagree With Your Boss' Idea

Conflict Skills ·

2023/07/14

In this episode of the Conflict Skills Podcast, join host Simon Goode as he explores the delicate art of disagreeing with your boss. Tune in to discover practical tips and strategies for navigating these challenging conversations while maintaining professionalism and fostering productive outcomes.

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37:31

Confidence For Dealing With Conflict

Conflict Skills ·

2023/07/10

In this episode I answer a common question - "How can I feel more confident dealing with conflict". Our feelings are connected to our thoughts and behaviour, and I discuss a number of strategies for changing how we feel by leveraging our thoughts (the story we tell our selves, our expectations, our sense of responsibility for an issue) and our behaviour (self-care, preparing for conflict etc.). I discuss the way feelings work and why we have them, as well as the two major levers for influencing

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32:30

How To Give Ultimatums

Conflict Skills ·

2023/07/03

In this episode, I talk about how to give an ultimatum effectively. This is an effective way of dealing with problematic behaviour in an assertive way whilst minimising the chance of defensiveness and resistance. The approach I suggest can be used in workplace conflict as well as in parenting relationships or other personal conflict situations. Of course, you can't control the behaviour of the other person, but responding in a strategic way rather than reacting means that you increase the changes

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0:00

How To Deal With Staff Using Phone At Work

Conflict Skills ·

2023/06/28

In this episode of the podcast, I talk about how to deal with a situation where someone keeps using their phone inappropriately at work. This is a common challenges for a lot of businesses and as people continue to become more addicted to their phones, it will likely not be something that goes away any time soon. When staff are using their phone at work it can create a range of issues, from declines in productivity , increasing errors, it can impact communication and team performance and also give

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21:32

Dealing with Negative Comments

Conflict Skills ·

2023/06/22

In this episode I discuss how to confront someone making negative comments.

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8:46

Repairing Relationships As Team Leader - Question

Conflict Skills ·

2023/05/25

In this episode I respond to a question that I was sent by a listener. The situation involves someone acting as Team Leader, which is always a challenging situation as you move into a position of authority with people who were previously your peers. It's particularly challenging when this is a temporary situation and you will return to your former role in the future. I discuss some of the ways that we can set up a conversation to discuss what is going on, but to do so in a non-threatening way

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14:56

Reducing the Negative Impact of Conflict

Conflict Skills ·

2023/05/23

In this episode, I talk about why conflict causes us so much stress and a framework to reflect on a situation to gain awareness. I explain the connection between thought, feeling and behaviour and how when we become aware of what negative rumination and emotions are costing us, it opens the door for us to become serious about change. Healing during conflict is inherently difficult due to the fact that we tend to slip into emotional reactions and negative thinking patterns. When you decide that you

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21:36

Negative Spirals In Relationships

Conflict Skills ·

2023/05/08

Many of us have been in relationships that have suddenly gone sour. Your partner seems irritable and defensiveness, your boss suddenly becomes critical and erratic or maybe a friend just seems a bit distant. In relationships these experiences often prompt different reactions from us, which, when interpreted negatively by the other person, can lead to issues getting worse over time. In this episode of the podcast, I discuss a strategic framework for short-circuiting negative spirals in

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19:51

How To Say 'No'

Conflict Skills ·

2023/05/01

Saying 'no' is something that many people struggle with. During Conflict Resolution Training Workshops that I run, it is a common topic and question. People talk about feeling very uncomfortable saying no and worry about the other person's reactions. It's not surprising that this is a challenging area! Most of us haven't had very good role models and even when we are confident about the best approach to take, we have our own emotions to manage! In this episode of the podcast, I discuss some of

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43:17

Managing Strong Emotions During Conflict

Conflict Skills ·

2023/04/14

In this episode we explore strong emotions that come up during conflict. Whether this is yourself, or you notice the other person is getting emotional, I explain some practical tools that can be used to reduce the negative impact of strong emotions.

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36:54

How To Deal With Rumination and Intrusive Thoughts

Conflict Skills ·

2023/03/30

In this episode I talk about rumination - the kind of recurring, intrusive thoughts that are often triggered as a result of conflict. This kind of issue can create a negative spiral and if you've ever experienced obsessing about conflict, you know that it can be very unpleasant, exhausting and make it difficult to concentrate and relax. I explain why we ruminate, including our brains focus on keeping us safe from potential threats. I also outline a number of tools that we can use strategically to

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42:46

Conflict Resolution - US Border Security Checkpoint...

Conflict Skills ·

2023/03/16

In this episode of the podcast, I analyse a conflict case study and show how we can use different frameworks to understand what is happening and develop options for responding. The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse. I go through a number of

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31:20

How To Stay Calm During Conflict

Conflict Skills ·

2023/02/20

The focus of this episode is on how to stay calm during conflict and arguments. In conflict, it it's incredibly common to find yourself with your buttons getting pushed and your emotions start to rise. It may be anger, frustration or in other situations it might be a fear response if you are becoming worried, concerned, even starting to feel a little panicked or overwhelmed. There are practical tools that we can use to remain calm and in the podcast, I explain a number of these. Finally, I also

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29:50

Strategies for Assertive Communication

Conflict Skills ·

2023/02/12

In this episode I provide some practical tools for being more assertive. Being assertive is an area where many people struggle and a common theme in mediations I run is finding the balance between being assertive and avoiding coming across as aggressive or being too passive. Throughout the episode, I explain strategies that can be used for assertiveness. We will all have a slightly different way we use these, depending on our personal style and personality. Nevertheless, having some tools to add

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38:48

De-Escalation Tools

Conflict Skills ·

2023/01/30

In this episode of the podcast, I talk through practical skills to use in de-escalation. I explain the fight or flight response and how it can be triggered. This helps to understand the approach that will be helpful (or not helpful) for helping someone else to calm down. A number of tools are provided, including body language, how to speak and what kinds of things resonate with someone when they are in a heightened state.

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27:22

Conflict Case Study Examples

Conflict Skills ·

2023/01/23

In this episode I use practical case study 'conflict examples' across a range of settings - dealing with difficult clients, neighbours, unproductive meetings and even 6yo meltdowns.

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