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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:32:29

The Importance of Thinking Big: How to Set a...

UNSCRIPTED ·

2024/07/24

In this episode of the Unscripted podcast, host Sarah Nicastro talks with Clinten van der Merwe, SVP and Head of Global Service and Project Management at TOMRA Recycling, about moving away from the “aftermarket as an afterthought” mentality, his North Star process, and the importance of storytelling in creative influence. This session was recorded at Future of Field Service Live in Cologne.Clinten is a well-established Senior Service Management and Leadership Professional with vast global

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00:45:54

Inside the Mind of the New Talent You’re Seeking

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2024/07/17

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Teresa Carneiro, Field Service Engineer at STEMCELL Technologies, for a conversation about what drew her to field service, what she enjoys about the FSE role, the realities of being a young woman in field service, and her perspective on how her career might evolve.Teresa, a 24-year-old from Portugal, recently completed her master's degree in biomedical engineering following a bachelor's in the same field. Due to

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00:17:54

The Service Optimization Trifecta: Enablement,...

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2024/07/10

In a session from the Future of Field Service Live Tour in Stockholm, Sarah speaks with Darian Ari, Director of Nordic B2B Solution and Implementation at GlobalConnect, about being a young leader, taking chances on new talent, and tackling the service optimization trifecta of enablement, empowerment, and execution.With deep expertise in IT and Telecommunications, Darian's practical skills make him a standout leader. He excels in critical business management and strategy, optimizing operations

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00:43:59

Sustainability Trends That Should Be Top of Mind for...

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2024/07/03

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes back Rainer Karcher, sustainability enthusiast, “climate activist in a suit,” and former Chief Sustainability Officer, who has recently departed the corporate world to start helping companies work toward their sustainability objectives. Rainer shares knowledge on current trends, common missteps, and the reasons why every organization should be invested in this topic.Rainer is the Founder and Managing Director of Heartprint. He

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00:30:12

Podcast Takeover: Sarah Speaks on Service...

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2024/06/26

Our host Sarah takes the hot seat as she is interviewed by professor Hany Salah of the American University in Cairo about the relevance of service transformation, best practices, and trends impacting how companies are innovating and evolving.Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor’s degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career

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00:13:45

Future of Field Service Live: Cologne Highlights

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2024/06/19

In this solo episode of the Unscripted Podcast, host Sarah Nicastro recaps the Future of Field Service Live event in Cologne, Germany, highlighting key insights from experts at Rolls Royce Power Systems, TOMRA Recycling, Thermo Fisher Scientific, and Electrolux on industry innovation, strategic vision, talent diversity, and service transformation. The conference emphasized the importance of attracting and retaining talent while maximizing existing resources to drive efficiency and innovation in the

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00:50:24

From Surviving to Thriving to Giving Back: One Woman...

UNSCRIPTED ·

2024/06/12

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Corrie Prunuske, former President of CoolSys, for a conversation around her experiences as a woman advancing her career in service, the importance of sponsors and how they differ from mentors, the differences between diverse and inclusive, and much more.Corrie is an experienced executive general manager and growth leader with a proven track record of delivering exceptional results. With over 28 years of leadership experience

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00:15:16

Future of Field Service Live: Stockholm Highlights

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2024/06/05

In this episode of the Unscripted podcast, host Sarah Nicastro shares an overview of the first Future of Field Service Live event of 2024, which took place in Stockholm on May 21st. Sarah talks about her interviews with Frank Gregoire from Miele, Roy Dockery, author of The Art of Leading, and Darian Ari. The main subjects of the conversations included the evolving role of service in organizations, field service leadership, technology, and change management.If you enjoyed this episode, make sure to

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00:43:10

Building Mental Strength as a Leader

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2024/05/29

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Scott Mautz, author of The Mentally Strong Leader and founder and CEO of Profound Performance, a keynote, training, and coaching company. Scott is a former Procter & Gamble executive who successfully ran four of the company’s largest multi-billion dollar businesses. He has been named a "CEO Thought-leader" by The Chief Executives Guild and a "Top 50 Leadership Innovator" by Inc.com.Scott shares his

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00:45:56

Innovating Advanced Services & Delivering on...

UNSCRIPTED ·

2024/05/22

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dr. Kawal Kapoor, Research Manager at the Advanced Services Group of Aston Business School and Co-Author of the new book and related Playbook, Servitization Strategy: Delivering Customer-Centric Outcomes Through Business-Model Innovation to share her insights on the state of Servitization, the potential that still exists, and what resources companies can expect from the new book and Playbook.Kawal oversees research for the

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00:48:23

Smashing Stigma Around Mental Health & Prioritizing...

UNSCRIPTED ·

2024/05/15

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Rob Stephenson, TEDx Speaker, Mental Health Campaigner, Keynote Speaker, CEO of FormScore®, and Founder of the InsideOut LeaderBoard® for an important conversation during Mental Health Awareness month. Rob shares his motivation for evangelizing mental well-being and gives advice on how companies can make progress in normalizing mental health topics and promoting well-being at work. Trigger Warning: this episode includes a

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00:46:31

ABB’s Use of AR and AI to Modernize Field Service and...

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2024/05/08

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Stuart Thompson, President of the Electrification Service Division at ABB, for a discussion around the criticality of continual innovation when it comes to leveraging technology but also advice for a pragmatic approach to drive success. Stuart manages a global business generating $1.2 billion in revenue, overseeing over 3,000 service professionals across 50 countries. Promoted in 2022, he now leads the newly established

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00:37:03

What Are Savvy Consumers of Outcomes-Based Services...

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2024/05/01

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Alastair Winner, Partner and Co-Founder of Mossrake Group, for an in-depth conversation about what service providers need to consider in successfully positioning outcomes-based services.Alastair is an entrepreneur, consultant, and business leader with vast experience in enhancing management across the service value chain. Skilled in leveraging best practices, Alastair effectively drives business outcomes through services,

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00:32:13

Service Transformation: Lessons Learned and...

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2024/04/24

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ralf Bootz, Services and Solution Delivery Lead for International Markets at Philips, to discuss what he has learned over his 24+ year career with the company about how organizations and leaders must constantly reinvent themselves to remain relevant. Ralf is a Change and Transformation Manager, a certified Six Sigma Program Manager, and a Lean Master who has effectively led major performance and change initiatives, enhancing

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00:33:09

Creating CX That Fuels Business Growth

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2024/04/17

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Joseph Michelli, Professor of Service Excellence at Campbellsville University and New York Times #1 Bestselling Author, to talk about how service organizations can achieve success in creating differentiation through customer experience.Joseph is a globally renowned speaker, author, and consultant known for sharing expert business practices to create joyful and productive work environments with a focus on customer

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00:34:49

A Data-Driven Approach to Field Service Success

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2024/04/10

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts about AI’s impact.--- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

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00:10:33

A Sneak Peek at Some Exciting News!

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2024/04/03

In this episode of the Unscripted podcast, host Sarah Nicastro fills listeners in on some exciting changes they can expect to notice with the podcast, some improvements as the former Future of Field Service Podcast hits a milestone, and what the live event landscape will look like for 2024.If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts and to our newsletter: https://www.futureoffieldservice.com/the-insider/⁠ --- Send in a

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00:42:05

A Multifaceted Approach to Creating Sustainable...

UNSCRIPTED ·

2024/03/27

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Sarah McKay, Vice President of Service Delivery at Concentrix, to discuss her career as a woman in service, her passion for sustainability, and the connection between diversity and sustainability.Sarah is an experienced Diversity, Equity, and Inclusion (DEI) leader dedicated to fostering inclusive spaces where people of various backgrounds can flourish. With over 26 years in the field, she began her journey as

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00:33:13

Equity is Everyone’s Responsibility with Daniel Trabel

UNSCRIPTED ·

2024/03/20

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to share the success his organization has had in bringing more women into field service roles and why he feels those who ignore the need to take action to improve diversity will fail.Daniel is a committed and visionary leader in service with a proven track record in the clinical diagnostics, life science, medical device, and

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00:31:59

A Look Back on 32 Years as a Woman in Service with...

UNSCRIPTED ·

2024/03/13

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Dot Mynahan, who recently retired from her role as Executive Director of Field Operations at Otis Elevator after nearly 32 years with the company, to discuss her journey and her thoughts on the International Women's Day theme of inspire inclusion. Dot began her journey at Otis Elevator as a temporary service clerk. Over time, she progressed through various roles, including field management trainee,

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357 results

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