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PODCAST

The Healthcare Leadership Experience

Healthcare management is ever-changing. Join Lisa Miller and Jim Cagliostro where you will hear from innovators and leaders within healthcare and from other industries. Lisa and Jim will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more. This show will challenge you to think

business medicine

All Episodes

27:54

Employee Wellbeing - Reconnecting After Covid-19 | E. 36

The Healthcare Leadership Experience ·

2022/03/07

Employee wellbeing in the wake of Covid 19, and strategies to enhance and improve the mental health of your employees. Episode Introduction In Episode 36 of The Healthcare Leadership Experience, Lisa is joined by Jeanne Hurlbert of Hurlbert Consulting. Together they explore employee wellbeing in the wake of Covid 19, and strategies to enhance and improve the mental health of your employees. As Jeanne comments: ‘’….in healthcare right now, the most obvious stressor that needs to be

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25:50

The Patient Experience & Social Determinants of...

The Healthcare Leadership Experience ·

2022/02/25

The patient experience and the impact of Social Determinants of Health (SDOH) on local health communities. In this episode: Justin’s career history, creating connections around the customer experience with outreach to over 10,000 seniors. Adopting the patient’s perspective; why hospitals must listen to their stories, versus assume them. How setting expectations helps to better manage the patient experience. The mobile app that addressed the social isolation issues during

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25:41

Creativity In Healthcare: Ideas and A High...

The Healthcare Leadership Experience ·

2022/02/18

Innovative approaches to solving challenges and the benefits of experiential learning. In this episode: Carol Turano’s career highlights, from college athlete to social worker, therapist and EXCITE! facilitator. The fun of the workshop; an adjective name game that encourages collaboration and brings employees together. A focus on positive language; encouraging people to ‘’put up’’ rather than ‘’put down’’. How EXCITE! generates ideas for strategic initiatives focused on

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27:26

The Patient Experience: Meeting our Patients Human...

The Healthcare Leadership Experience ·

2022/02/11

Transforming the patient experience. In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock Show Notes: A single definition of the patient experience. Mapping the patient journey from the patient’s perspective. The JUSST model – Justice, Understanding, Security, Self-Esteem, Trust. Press Ganey patient experience rankings and their potentially serious impact on your hospital. Sympathy versus empathy;

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26:36

O.R. Optimization Process Improvement for Implant...

The Healthcare Leadership Experience ·

2022/02/04

Streamlining OR processes, bill only management and the high cost of implants. Episode Introduction In this episode, Lisa is joined by Jim Ferch, founder and CEO of Simplify OR, to discuss streamlining OR processes, bill only management and the high cost of implants. Show Notes: Jim’s background in lean/supply chain and healthcare. Simplify OR’s automated implant documentation and streamlined revenue processes. The hospital silos that lead to 23 touch points in a manual process

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24:42

JOGO Health Virtual Treatments | E.31

The Healthcare Leadership Experience ·

2022/01/28

The benefits of JOGO’s AI driven app and wearable sensors for patients with a variety of health conditions Episode Introduction In this episode, Lisa is joined by Siva Nadarajah, the co-founder and President of JOGO Health to discuss the benefits of JOGO’s AI driven app and wearable sensors for patients with a variety of health conditions Show Notes: Breakthrough therapeutics for chronic pain, stroke, urinary, incontinence built on a clinical proven science of

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27:51

It's Nobody's Money with Drew Lerman | E.30

The Healthcare Leadership Experience ·

2022/01/21

Explore the challenges in healthcare finance. Episode Introduction In Episode 30 of The Healthcare Leadership Experience, Lisa is joined by Drew Lerman, Director of Finance at Southwestern Vermont Healthcare, to discuss challenges in healthcare finance and his upcoming book "It's Nobody's Money.’’ Drew comments: ‘’…the challenges I see are accounts receivable, hiring, getting people through the door and planning on living on Medicare. …you have to be a profitable organization assuming

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27:10

2022 Healthcare Predictions | E.29

The Healthcare Leadership Experience ·

2022/01/13

Why innovation and collaboration will be critical to success in 2022. Episode Intruduction In Episode 29 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss predictions for healthcare in 2022. As Lisa observes: ‘’ ..the protection is going to be around measuring and monitoring, capturing opportunities in real-time. No longer looking back and saying, "Oh, wow, we missed that opportunity 12 months ago…and we've had this

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25:36

Trends in Healthcare | E.28

The Healthcare Leadership Experience ·

2021/12/23

Discover the technology that gives every healthcare executive access to their line item details. Episode Introduction In Episode 28 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss current trends in healthcare. As Lisa observes: ‘’…in purchased services the …whole approach has been, how do we place purchased services in a box? Well, I'm here to tell you it's not easy,…because…. all your spend is on your invoices.’’ This

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35:22

Why Your Hospital Needs a Podcast | E.27

The Healthcare Leadership Experience ·

2021/12/16

Discover the benefits of your hospital launching a podcast. Episode Introduction In Episode 27 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss the benefits of your hospital launching a podcast. As Lisa observes: ‘’Podcasts are a phenomenal way for hospitals to share their message, to become educational, to have their physicians talk about their expertise or new innovations or just to get to know them.’’ This

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22:18

Healthcare Supply Chain | E.26

The Healthcare Leadership Experience ·

2021/12/09

Healthcare Supply Chain and some trends to be considering as we go into 2022. Episode Introduction In Episode 26 of The Healthcare Leadership Experience, Lisa is joined by Bryan Covert from VIE Healthcare to discuss hospital supply chain and predicted trends for 2022. As Bryan comments: ‘’Now more than ever, supply chain …needs executive support to be successful. And executives need to be paying attention and supporting supply chains so that they can work throughout the

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25:08

Prioritizing Purchased Services | E.25

The Healthcare Leadership Experience ·

2021/12/02

Why you should prioritize purchased services and the difference it can make for your hospital or healthcare system. Episode Introduction In Episode 25 of The Healthcare Leadership Experience, Lisa is joined by Rich Dormer from VIE Healthcare to discuss why prioritizing purchased services is essential for every hospital. As Lisa comments: ‘’If you think about… inflation … hospitals need to be proactively prioritizing purchased services…because you're going to see the impact of

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44:59

Healthcare Analytics | E.24

The Healthcare Leadership Experience ·

2021/11/25

The value of analytics and knowing your numbers so you can make smart, strategic decisions for your hospital or healthcare system. Episode Introduction In Episode 24 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, to discuss healthcare analytics. As Lisa observes: ‘‘Purchased services is about 50% of a hospital's non-labor spend. It is enormous. You cannot push a button and run a report and get line item details. So if you can

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27:31

High Performance Project Management | E.23

The Healthcare Leadership Experience ·

2021/11/18

The importance of project management and its influence on pushing ahead key strategic initiatives. Episode Introduction In Episode 23 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, and Pandush Mitre from the VIE Healthcare® team. Together they discuss the challenges hospitals experience in creating a high performing project management system. As Lisa comments: ‘’Project management isn’t a one-time thing…. The biggest

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28:39

Out Negotiate Your Vendors | E.22

The Healthcare Leadership Experience ·

2021/11/11

How to out negotiate your vendors and the value and impact it can have on your financials. Episode Introduction In Episode 22 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they discuss the challenges hospitals face in vendor negotiations. As Lisa comments: ‘’Your vendors are highly trained negotiators. They are highly skilled… trained in negotiation,

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25:00

Why Engage a Healthcare Consulting Firm? | E.21

The Healthcare Leadership Experience ·

2021/11/09

Discover the competitive advantage of working with a boutique healthcare consulting firm, versus a big brand. Episode Introduction In Episode 21 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they explore why hospitals should consider engaging a healthcare consulting firm. As Lisa comments: ‘’This is all about helping, supporting, and being in the

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23:40

Planning Your 2022 Cost Savings Pipeline of...

The Healthcare Leadership Experience ·

2021/10/28

Inflation is here and it's going to get worse. As we go into 2022 and 2023, cost focus, expense focus has to be a number one priority. Episode Introduction In Episode 20 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they discuss planning your health system’s pipeline of cost savings opportunities for 2022. This episode is sponsored by VIE Healthcare

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39:35

Cost Aware for Patient Care | E.19

The Healthcare Leadership Experience ·

2021/10/26

How showing your team the big vision while giving them an understanding of the marketplace can help them to see more cost saving opportunities. In Episode 19 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group. Together they discuss the role that cost awareness plays in patient care and the need for positive operating margins in healthcare. Lisa notes: ‘’It’s a huge myth that most hospitals are making lots of money.

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37:01

Creating Equity in Healthcare Education & Skills...

The Healthcare Leadership Experience ·

2021/10/20

The importance of equity in education and skills-based learning opportunities for all healthcare professionals. In Episode 18 of The Healthcare Leadership Experience, Lisa is joined by Geoffrey Roche, VP of Dignity Health Global Education. Together they discuss the Equity Impact Scholarship, the importance of equity in education and skills-based learning opportunities for all healthcare professionals. Geoffrey comments: ‘’We need leaders in healthcare who remember first and foremost

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37:44

Maximizing Margin Improvements in Healthcare | E.17

The Healthcare Leadership Experience ·

2021/10/14

Why competing priorities and unexpected urgent issues like Covid get in the way of margin improvement initiatives. In Episode 17 of The Healthcare Leadership Experience, Lisa is joined by her producer Lisa Larter, from The Lisa Larter Group. Together they discuss how to maximize margin improvement opportunities for hospitals. Lisa Miller explains, ‘’I'm very passionate about hospitals getting the best cost savings, getting the best advisory services and being able to have the freedom

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117 results

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