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Enterprise Explores

BFM Media

Helping you navigate the ever-changing universe of business, from headlines to the bottom line

news business news

All Episodes

22:03

Humanising Your Customer Service Bots

Enterprise Explores ·

2022/02/18

Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.Image Credit: Shutterstock | Tero VesalainenSee omnystudio.com/listener for privacy information.

en-US

22:28

Adjusting Your Business For The Metaverse

Enterprise Explores ·

2022/02/17

Do you know what the Metaverse is? Are you ready for it? And if not, how can you get your company ready for this upcoming adjustment?Image Credit: Shutterstock | thinkhubstudioSee omnystudio.com/listener for privacy information.

en-US

36:16

Will Raising The Minimum Wage Kill Small Businesses?...

Enterprise Explores ·

2022/02/16

The Malaysian Employers Federation (MEF) said the proposed increase in the national minimum wage to RM1,500 will kill businesses, which are still in economic recovery mode.Image Credit: Shutterstock | Hyejin KangSee omnystudio.com/listener for privacy information.

en-US

26:45

What the Festive Season Told Us About Post-Pandemic...

Enterprise Explores ·

2022/02/15

There’s more data about shopping and consumer behaviour than ever before, but what are brands doing to leverage all those insights? Over the recent festive season, a customer engagement platform ran a survey on spending trends with some surprising results. These insights, if harnessed properly, could help brands thrive over the coming year by understanding post-pandemic consumer behaviour.Image Credit: Shutterstock | Syda ProductionsSee omnystudio.com/listener for privacy information.

en-US

26:01

Your Workers Need Appreciation Right Now

Enterprise Explores ·

2022/02/14

Valentine’s Day is traditionally used to celebrate romance, but in line with feelings of joy and appreciation, we take a look at how leaders can better communicate their appreciation for their staff and why that’s important.Image Credit: Shutterstock | Nattakorn_ManeeratSee omnystudio.com/listener for privacy information.

en-US

35:31

Reopening Borders For International Travel: Good Or Bad?

Enterprise Explores ·

2022/02/11

Mixed signals from the Malaysian government over its plans to reopen borders and minimise restrictions amid an increase in Omicron cases has led the public and some experts to question whether it is prioritising the economy over public health.Image Credit: Shutterstock | 06photoSee omnystudio.com/listener for privacy information.

en-US

36:22

Will Raising The Minimum Wage Kill Small Businesses?

Enterprise Explores ·

2022/02/10

The Malaysian Employers Federation (MEF) said the proposed increase in the national minimum wage to RM1,500 will kill businesses, which are still in economic recovery mode.Image Credit: Shutterstock | Hyejin Kang See omnystudio.com/listener for privacy information.

en-US

34:18

The Psychology of Workaholism

Enterprise Explores ·

2022/02/09

We’re in the middle of a great undoing for productivity and hustle culture. From “slow productivity” to the anti-work movement, workers across all sectors and industries are scrambling to find a solution to their frustrations. We take a look at what makes a “workaholic”, whether or not it actually contributes to output, and the psychology behind this phenomenon.Image credit: Shutterstock | Dragon ImagesSee omnystudio.com/listener for privacy information.

en-US

32:52

Return of the MICE

Enterprise Explores ·

2022/02/08

The Omicron variant has thrown a monkey wrench into what had been looking like a slow but steady economic recovery for the $100 billion MICE (Meetings, Incentives, Conferences, and Exhibitions) industry. Just as business executives had finally begun reaching for their conference lanyards again, the fast-spreading Covid-19 strain has prompted another round of postponements. And while it’s starting to feel like 2020 all over again, those in the exhibition and trade show segment feel 2022 is the start

en-US

26:43

Remote work isn’t the problem. Work is.

Enterprise Explores ·

2022/02/07

Employees want to work from home. Their bosses, however, can’t wait to get back to the office. Knowledge workers think being remote makes their jobs better, while managers worry the arrangement could cause the quality of work to suffer.Image Credit: Shutterstock | RidoSee omnystudio.com/listener for privacy information.

en-US

27:55

A Time For Hope

Enterprise Explores ·

2022/02/04

PwC’s December 2021 Global Consumer Insights Pulse survey was recently released, and there are some interesting observations of Malaysian Consumer behaviour when it comes to our lifestyle desires and our shopping loyalty.See omnystudio.com/listener for privacy information.

en-US

26:31

The Future Of Malaysia’s Senior Care

Enterprise Explores ·

2022/02/03

The government has provided several allocations and grants this year designed to support welfare organisations, including those focused on senior care. But apart from the funds, what more is in store for the future of the senior care industry in Malaysia?Image Credit: Shutterstock | Ivica DrusanySee omnystudio.com/listener for privacy information.

en-US

25:14

The Hotel Industry’s Road To Recovery

Enterprise Explores ·

2022/01/31

How is the hotel industry bouncing back from the massive hits taken during the past few years? Is it truly and finally on the road to recovery?Image Credit: Shutterstock | Zuhairi AhmadSee omnystudio.com/listener for privacy information.

en-US

28:47

Inflation: How Bad, and What Can We Do?

Enterprise Explores ·

2022/01/28

Inflation, inflation, inflation! We hear that word on the news, from angry shoppers at the supermarket, and when discussing the (seemingly) perpetually bad economy over some teh tarik. But how bad is it, really? We ask economist Geoffrey Williams to demystify some stats and numbers to give us a better idea of where Malaysia is inflation-wise, and what can be done to fix the issue of rising costs.Image Credit: Shutterstock | Maxx-StudioSee omnystudio.com/listener for privacy information.

en-US

34:14

A Long Way To Go For Businesses & Sustainability

Enterprise Explores ·

2022/01/27

An organisation's environmental, social and governance (ESG) practices provide a vital metric for where investors should park their funds, according to RHB Research. So how are Malaysian businesses approaching sustainability, and how does this affect their bottom line?Image Credit: Shutterstock | FLUKY FLUKYSee omnystudio.com/listener for privacy information.

en-US

24:28

SMEs Still Reeling From Floods

Enterprise Explores ·

2022/01/26

It’s been more than a month since the dreadful floods that severely affected homes and businesses in the Klang Valley. It’s no longer trending on Twitterjaya; the community campaigns to clean, feed and aid victims have slowly dwindled down, but those affected are still reeling from the loss of their homes and livelihoods.Image Credit: Shutterstock | Asyraf_RasidSee omnystudio.com/listener for privacy information.

en-US

36:37

How The Youth Really Feel

Enterprise Explores ·

2022/01/25

The Malaysian youth (18-35 years old) population has been through many crises over the past couple of years alone - politically and economically in particular - and yet they seem to still be retaining a sense of optimism overall. The ASEAN Youth Survey 2021 by Redhill sheds some light on this.Image credit: Shutterstock | rob zsSee omnystudio.com/listener for privacy information.

en-US

29:18

Digital Darkness

Enterprise Explores ·

2022/01/24

After a huge volcanic eruption severed Tonga’s lone connection to the global internet, a difficult repair job, delving deep into the ocean, lies ahead.What impact will this have on the economy of the island nation, and what measures might be taken elsewhere to ensure that something like this doesn’t happen again?Image Credit: Shutterstock | TippaPattSee omnystudio.com/listener for privacy information.

en-US

25:45

Social Commerce is the Future of Online Shopping

Enterprise Explores ·

2022/01/21

Online retail is constantly evolving, and social media has become a pivotal part of the online shopping journey. While platforms like Instagram were used mainly for advertising products in the past, it has quickly turned into its own e-commerce platform, providing consumers with a more personalized shopping experience. Online shopping is here to stay, but it seems like social commerce is the form it’ll take moving forward.Image Credit: Shutterstock | Rawpixel.comSee omnystudio.com/listener for

en-US

31:54

Digital Transformation For SMEs

Enterprise Explores ·

2022/01/20

Digital transformation has only accelerated because of the pandemic. So what comes next? What are the key steps for SMEs to ensure that they don’t fall behind in the digital space?Image Credit: Shutterstock | FuntapSee omnystudio.com/listener for privacy information.

en-US

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