Resilience at work isn't about how much pressure you can take. It's about how you recover.For years, Dr. Donita Brown believed resilience meant pushing through, working harder, and making sure the people around her never saw that she was tired. Eventually, that approach contributed to burnout that affected her both personally and professionally.In this episode of The Management Minute, Dr. Brown challenges the idea that resilience and toughness are the same thing. Instead, she looks at

Andy Norman from Antek Automation explains how AI voice agents get tested before they ever answer a real call, through simulation testing against dozens of scripted and edge-case scenarios. This episode covers the five-step process behind modern AI agent testing, the questions to ask any provider before signing a contract, and the specific property-related test scenarios Antek Automation runs, viewing bookings, vendor valuation requests, and tenant emergencies, before a voice agent goes live. If

Switching proposal software sounds like an IT project — until you realize the incumbent holds years of curated answers, pricing history, SME workflows, and a handful of active pursuits. This episode of RFP.co walks through the full migration playbook for proposal content libraries, covering everything from the "should we even do this?" decision to the mechanics of a safe, parallel-run cutover.The conversation covers the real failure modes teams hit during platform migrations and what

Public Procurement Change Agents Dustin Lanier reviews the curated procurement and public sector news of the week in audio, and also at https://www.linkedin.com/in/dustin-lanier-cppo/

When undergoing rapid change its easy for your communication skills to get left behind. What worked when you were speaking to 20 or 50 people no longer applies when its 150, 300 or more. Presentation skills are great for delivering information, but when the stakes get higher and you need to be able to persuade those you lead... Jonathan. www.thecommunicationdirector.com

Customer Service Efficiency: 2026 Strategies & Metrics — a concise 3–5 minute overview based on the Focus Services blog (https://www.focusservices.com/customer-service-efficiency/). Jan Santafede and Felipe Escobar walk through the critical elements that drive customer service efficiency in 2026: defining customer service efficiency, key metrics like First Contact Resolution (FCR), Average Handle Time (AHT), agent utilization, Cost Per Contact, and Customer Effort Score (CES). They cover workforce

Cost of living issues are centered on grocery bills - Banking, insurance, airlines, energy 'are not caught by this'.See omnystudio.com/listener for privacy information.

Michelle Isemonger, Loan Market Mortgage Adviser, on a subdued mortgage market, cautious borrowers, lender competition and the election effect.See omnystudio.com/listener for privacy information.

The US Federal Reserve and the Bank of Japan both made headlines over their recent moves to lift official cash rates, leaving experts to wonder what could be next. Investors are wondering if there's a longer hiking cycle to come, especially off the back of the ongoing Middle East conflict. Harbour Asset Management expert Shane Solly explained further. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Labour's u-turn on interest deductibility is being seen as a huge relief for both landlords and renters. The party's confirmed they won't make changes to current rules, which were changed by the Coalition to allow 100% of interest to be claimed on landlords' tax bills. Hipkins said yesterday it doesn't need changing back because under Labour, landlords would pay a Capital Gains Tax. NZ Property Investors Federation's Matt Ball told Mike Hosking the announcement came out of left field, but it is

A suggestion consumer spending is recovering - but essential costs are leaving less for the fun stuff. Kiwibank research reveals more than 71 percent of card transactions in August was on credit cards - the highest share since records began in 2002. A decade ago, credit cards made up less than half of card spending. Independent economist Cameron Bagrie told Ryan Bridge power bills and rates are eating into disposable income. He says there's a structural shift underway, with more money going towards

Treasury's debt management office borrowed $8.2b at 0.5% for five yeas... it rolled over in May. Garth Bray 2degrees Business wrap.See omnystudio.com/listener for privacy information.

Montana ties cannabis licenses to resident operational control effective today; Arizona sues the maker of Feel Free kratom shots; a Pennsylvania Senate panel takes up adult-use legalization. For general information only — not legal advice.

Join the dialogue - text your questions, insights, and feedback to The Dignity Lab podcast. This season is for you if you’ve ever wondered why dignity can feel so simple in theory and so complicated in real life. It’s for you if you’ve found yourself navigating power, conflict, communication, leadership, or relationships where there isn’t always a clear right answer. In Season 6 of The Dignity Lab, we’re thickening our understanding of dignity. We’ll explore the ways dignity shows up, gets co...

What happens when technology gives us more ways to connect, but real connection starts feeling harder to find?In the premiere of We Should Talk, Georgie-Ann Getton and Malcolm Paul get into social media, relationships, community, and what genuine human connection looks like today.Listen to the trailer and join the conversation.

My wish is that you will be struck by how much hope and optimism this poem offers leaders in a machine-learning world. The poem should remind us that our role is no longer to simply assign tasks, but to coach people into confidence. The poem’s emphasis on hands-on, project-based learning, pair programming, and data-driven feedback is really a call to trust the process of growth rather than demand perfection on day one. As leaders, we can choose to see technology as a threat, or as a sta...

Important conversations rarely begin with introductions. They begin with understanding that has quietly accumulated over time. This episode explores why experienced community bank CEOs prepare for relationships long before they prepare for meetings.

Welcome to a new era of the Leaderbook AI podcast. Everyone is talking about AI, but no one is talking about what’s actually happening behind closed doors. In this upcoming mini-series, host Felicia Shakiba brings you into the tight executive meetings where the real decisions, heavy trade-offs, and brutal moments happen.We are cutting through the fluff and buzzwords to bring you conversations with real CEOs, executive teams, and investors who are putting AI to work inside real businesses. Listen

A new name, a new mark, and a stronger promise can make an organization look more ambitious. They can also make it easier to disprove. This episode examines what happens when a rebrand raises the standard stakeholders will use to judge the organization but the capability underneath it has not moved. Identity change is often necessary and frequently correct. The argument is about order, and about what gets claimed in the meantime. Stakeholders test the new claim against the experience they alr...

09-22-2026 Is the Fed on The Road to "Shambala?"-------------------------Wash away Bonds’ troubles. Wash away price pain, with the reign of Grow-a-lot.The economy is rolling along a bumpy road of inflation.So, the Fed tightens and placate the Bond vigilantes.However, nervous nellies on the short end see a fundamental shift: the Fed will raise rates much more.Will rates stay higher for longer?An economy can thrive with little inflation while early-stage AI generates productivity gains.The 10-year