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PODCAST

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later

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All Episodes

00:45:04

How Data-Driven Menu Design Transforms Franchise...

The Restaurant Technology Guys Podcast brought to you... ·

2026/04/20

00:00 Introduction to Dinetec and Menu Engineering03:34 Understanding Menu Nerds and Their Importance09:08 The Role of Data in Menu Engineering13:37 Art and Science of Menu Design17:33 Franchise Dynamics and Menu Consistency22:43 The Role of Technology in Restaurant Operations27:36 Leveraging Point of Purchase Materials34:24 The Importance of Physical Menus36:39 AI's Impact on Menu Management41:56 Engaging with Dinetec for Menu Solutions

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00:29:40

From Chevy to Franchise: The Timber Pizza Story

The Restaurant Technology Guys Podcast brought to you... ·

2026/04/13

00:00 Introduction to Timber Pizza Company02:33 The Founding Story of Timber Pizza08:12 The Unique Pizza Style of Timber13:42 Seasonal and Creative Menu Offerings17:19 Ensuring Consistency in a Growing Franchise20:09 The Timber Pizza Experience25:43 Franchising Opportunities and Ideal Partners

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00:42:24

Navigating the Challenges of Restaurant Staffing

The Restaurant Technology Guys Podcast brought to you... ·

2026/04/07

00:00 Introduction to Restaurant Technology Solutions02:39 Understanding Employee Benefits in the Restaurant Industry05:19 Challenges in Providing Employee Benefits08:27 The Importance of Employee Support11:16 Streamlining Employee Benefits Management14:16 Cost-Effectiveness of Employee Benefits17:19 The Business Case for Employee Benefits19:57 Measuring Success: Retention and Profitability21:27 The Challenges of Employee Turnover24:12 Understanding Insurance Logistics29:10 Revolutionizing Employee

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00:37:37

Unlocking the Hidden Potential of Restaurant...

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/30

00:00 Introduction and Guest Background00:58 Elias' Journey into Restaurant Technology01:51 The Value of Catering in Foodservice02:47 Challenges Unique to Catering Business03:47 Catering Menu Design and Customer Expectations05:10 B2B vs B2C Catering Dynamics06:36 Allergen Management and Food Safety07:43 Menu Structuring for Different Catering Types08:31 Bundling and Upselling Strategies09:33 Margins and Profitability in Catering10:15 Systematizing Catering Operations11:35 Digital Tools for Catering

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00:34:01

Revolutionizing Restaurant Orders with AI: Reducing...

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/23

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales

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00:32:18

The Power of Digital Signage in Modern Business

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/16

00:00 Introduction to Atmosphere TV and Its Mission03:29 Content Strategy and Audience Engagement06:25 The Evolution of Atmosphere's Offerings09:22 The Role of Digital Signage in Business12:15 Live Sports and Real-Time Content14:59 Advertising and Driving Customer Behavior17:36 Installation and User Experience21:38 The Impact of AI on Advertising24:06 Conclusion and How to Get Started with Atmosphere TV

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00:33:15

Unlocking Customer Insights in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Identity Resolution in Restaurants01:22 The Journey to Data-Driven Marketing03:26 Challenges in Capturing Customer Data05:16 Understanding the Identity Graph07:51 The Importance of Customer Insights10:56 Data Silos and Their Impact12:48 Making Data Actionable15:50 Deep Dive into Identity Resolution19:22 Bridging the Gap in Customer Engagement20:55 Personalized Marketing Strategies23:05 Data Privacy and Security24:50 Differentiating from Loyalty Programs26:05 Engagement and

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00:33:41

Community and Custard: The Rita's Expansion

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Rita's and Lawrence's Background02:54 The Unique Offerings of Rita's05:35 Signature Flavors and Product Quality08:50 Innovative Location Strategies for Growth11:23 Franchisee Success and Sales Growth14:24 Supply Chain and Product Consistency17:12 Community Engagement and Marketing Strategies20:21 Year-Round Appeal of Rita's23:03 Franchise Opportunities and Incentives26:18 Conclusion and Future Growth Plans

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00:38:10

Revolutionizing Restaurant Costs with AI Solutions

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Cost Reduction in Restaurants03:02 Understanding Spend Management and AI Solutions05:39 The Importance of Anomaly Detection in Cost Savings08:32 Overcoming Common Objections in Cost Management11:20 Identifying Hidden Costs and Vendor Relationships14:19 Engagement Process with Clients16:55 Exploring Non-Core Costs and Their Impact19:33 The Role of Waste Management in Cost Reduction22:28 Client Engagement and Onboarding Process25:17 Benchmarking and Data Privacy in Cost

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00:39:52

How Detroit-Style Pizza Grew from a Trailer to 25...

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.00:00 - Welcome to the Restaurant Technology Guys podcast00:41 - Introduction of Kip Welsh and Via 313’s origin story01:54 - Background of

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00:39:40

Navigating the $150 Billion Delivery Market with Loop AI

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction and Guest Background06:36 What is Loop AI?09:07 The Necessity of Delivery in Restaurants15:32 How Loop AI Helps Restaurants Optimize Delivery21:37 Data-Driven Decision Making with Loop AI31:31 The Future of Loop AI and AI in Restaurants

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00:33:20

Innovating Mexican Cuisine: Costa Vida's Journey

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/09

00:00 Introduction to Costa Vida and Alan Beck02:44 Costa Vida's Unique Approach to Mexican Cuisine05:33 The Importance of Operational Buy-In for Off-Premise Success08:16 Strategies for Successful Catering Operations11:04 Innovations in Off-Premise Dining and Delivery16:36 The Role of Packaging in Food Delivery20:24 Competitive Analysis and Learning from Others23:01 Personal Favorites and Customer Engagement

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38:10

Revolutionizing Restaurant Costs with AI Solutions

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/16

00:00 Introduction to Cost Reduction in Restaurants 03:02 Understanding Spend Management and AI Solutions 05:39 The Importance of Anomaly Detection in Cost Savings 08:32 Overcoming Common Objections in Cost Management 11:20 Identifying Hidden Costs and Vendor Relationships 14:19 Engagement Process with Clients 16:55 Exploring Non-Core Costs and Their Impact 19:33 The Role of Waste Management in Cost Reduction 22:28 Client Engagement and Onboarding Process 25:17 Benchmarking and Data Privacy i...

en

33:14

Unlocking Customer Insights in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/09

00:00 Introduction to Identity Resolution in Restaurants 01:22 The Journey to Data-Driven Marketing 03:26 Challenges in Capturing Customer Data 05:16 Understanding the Identity Graph 07:51 The Importance of Customer Insights 10:56 Data Silos and Their Impact 12:48 Making Data Actionable 15:50 Deep Dive into Identity Resolution 19:22 Bridging the Gap in Customer Engagement 20:55 Personalized Marketing Strategies 23:05 Data Privacy and Security 24:50 Differentiating from Loyalty Programs 26:05 ...

en

39:52

How Detroit-Style Pizza Grew from a Trailer to 25...

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/02

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably. 00:00 - Welcome to the Restaurant Technology Guys podcast 00:41 - Introduction of Kip Welsh and Via 313’s origin story 01:54 - Bac...

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41:35

Navigating Tech Debt in the Restaurant Industry

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/26

00:00 Introduction to Restaurant Technology and Ken's Background 03:39 Understanding Winbrands and Its Evolution 07:55 Commonalities Across Industries: Insights from IT 12:37 Navigating Change Management in IT 16:30 Addressing Shadow IT: Definitions and Challenges 19:42 Building Relationships to Manage Shadow IT 24:02 Collaborative Problem Solving Across Departments

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37:29

The Future of Authentic Marketing in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/19

00:00 Introduction to Scale Social AI 03:20 The Birth of Scale Social AI 05:50 Authenticity in Marketing 09:33 AI in Content Creation 12:28 Data-Driven Marketing Strategies 17:46 User Experience and Content Quality 19:50 Leveraging User-Generated Content 21:13 Targeting and Localized Marketing Strategies 25:28 Hyper-Personalization in Advertising 30:54 Quality Control Through User-Generated Content 33:28 The Future of Influencer Marketing

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31:05

Revolutionizing Retail: Linga's Unified Platform

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/12

00:00:15 Introduction to the Episode 00:00:24 Guest Introduction: Hardy Singh 00:00:42 Linga's Unified Platform 00:02:32 Hardy's Role at Linga 00:05:28 Linga's Mission and Expansion 00:07:20 Linga's POS Platform 00:14:00 Retail Transformation 00:16:11 Technology and Innovation 00:27:18 Linga's Product Evolution 00:28:57 How to Learn More About Linga

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31:29

The Future of Restaurant Technology: Insights from...

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/05

00:00 Introduction to Restaurant Technology and Data Intelligence 02:57 The Challenges of Fragmented Restaurant Data 05:36 The Role of AI in Restaurant Management 08:31 Real-World Applications of Livelytics 11:17 Leading vs. Lagging Indicators in Restaurant Analytics 13:56 Integrating Multiple Data Sources for Insights 17:08 The Importance of Quick Implementation 19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics 22:48 Ensuring Data Accuracy and Trust in AI 25:44 Competitive Advantage ...

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37:06

Top 10 Restaurant Technology Episodes of 2025:...

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/29

In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innov...

en

344 results

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