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PODCAST

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later

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All Episodes

00:34:01

Revolutionizing Restaurant Orders with AI: Reducing...

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/23

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales

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00:32:18

The Power of Digital Signage in Modern Business

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/16

00:00 Introduction to Atmosphere TV and Its Mission03:29 Content Strategy and Audience Engagement06:25 The Evolution of Atmosphere's Offerings09:22 The Role of Digital Signage in Business12:15 Live Sports and Real-Time Content14:59 Advertising and Driving Customer Behavior17:36 Installation and User Experience21:38 The Impact of AI on Advertising24:06 Conclusion and How to Get Started with Atmosphere TV

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00:38:10

Revolutionizing Restaurant Costs with AI Solutions

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Cost Reduction in Restaurants03:02 Understanding Spend Management and AI Solutions05:39 The Importance of Anomaly Detection in Cost Savings08:32 Overcoming Common Objections in Cost Management11:20 Identifying Hidden Costs and Vendor Relationships14:19 Engagement Process with Clients16:55 Exploring Non-Core Costs and Their Impact19:33 The Role of Waste Management in Cost Reduction22:28 Client Engagement and Onboarding Process25:17 Benchmarking and Data Privacy in Cost

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00:33:41

Community and Custard: The Rita's Expansion

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Rita's and Lawrence's Background02:54 The Unique Offerings of Rita's05:35 Signature Flavors and Product Quality08:50 Innovative Location Strategies for Growth11:23 Franchisee Success and Sales Growth14:24 Supply Chain and Product Consistency17:12 Community Engagement and Marketing Strategies20:21 Year-Round Appeal of Rita's23:03 Franchise Opportunities and Incentives26:18 Conclusion and Future Growth Plans

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00:39:40

Navigating the $150 Billion Delivery Market with Loop AI

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction and Guest Background06:36 What is Loop AI?09:07 The Necessity of Delivery in Restaurants15:32 How Loop AI Helps Restaurants Optimize Delivery21:37 Data-Driven Decision Making with Loop AI31:31 The Future of Loop AI and AI in Restaurants

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00:33:15

Unlocking Customer Insights in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

00:00 Introduction to Identity Resolution in Restaurants01:22 The Journey to Data-Driven Marketing03:26 Challenges in Capturing Customer Data05:16 Understanding the Identity Graph07:51 The Importance of Customer Insights10:56 Data Silos and Their Impact12:48 Making Data Actionable15:50 Deep Dive into Identity Resolution19:22 Bridging the Gap in Customer Engagement20:55 Personalized Marketing Strategies23:05 Data Privacy and Security24:50 Differentiating from Loyalty Programs26:05 Engagement and

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00:39:52

How Detroit-Style Pizza Grew from a Trailer to 25...

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/13

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.00:00 - Welcome to the Restaurant Technology Guys podcast00:41 - Introduction of Kip Welsh and Via 313’s origin story01:54 - Background of

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00:33:20

Innovating Mexican Cuisine: Costa Vida's Journey

The Restaurant Technology Guys Podcast brought to you... ·

2026/03/09

00:00 Introduction to Costa Vida and Alan Beck02:44 Costa Vida's Unique Approach to Mexican Cuisine05:33 The Importance of Operational Buy-In for Off-Premise Success08:16 Strategies for Successful Catering Operations11:04 Innovations in Off-Premise Dining and Delivery16:36 The Role of Packaging in Food Delivery20:24 Competitive Analysis and Learning from Others23:01 Personal Favorites and Customer Engagement

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38:10

Revolutionizing Restaurant Costs with AI Solutions

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/16

00:00 Introduction to Cost Reduction in Restaurants 03:02 Understanding Spend Management and AI Solutions 05:39 The Importance of Anomaly Detection in Cost Savings 08:32 Overcoming Common Objections in Cost Management 11:20 Identifying Hidden Costs and Vendor Relationships 14:19 Engagement Process with Clients 16:55 Exploring Non-Core Costs and Their Impact 19:33 The Role of Waste Management in Cost Reduction 22:28 Client Engagement and Onboarding Process 25:17 Benchmarking and Data Privacy i...

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33:14

Unlocking Customer Insights in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/09

00:00 Introduction to Identity Resolution in Restaurants 01:22 The Journey to Data-Driven Marketing 03:26 Challenges in Capturing Customer Data 05:16 Understanding the Identity Graph 07:51 The Importance of Customer Insights 10:56 Data Silos and Their Impact 12:48 Making Data Actionable 15:50 Deep Dive into Identity Resolution 19:22 Bridging the Gap in Customer Engagement 20:55 Personalized Marketing Strategies 23:05 Data Privacy and Security 24:50 Differentiating from Loyalty Programs 26:05 ...

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39:52

How Detroit-Style Pizza Grew from a Trailer to 25...

The Restaurant Technology Guys Podcast brought to you... ·

2026/02/02

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably. 00:00 - Welcome to the Restaurant Technology Guys podcast 00:41 - Introduction of Kip Welsh and Via 313’s origin story 01:54 - Bac...

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41:35

Navigating Tech Debt in the Restaurant Industry

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/26

00:00 Introduction to Restaurant Technology and Ken's Background 03:39 Understanding Winbrands and Its Evolution 07:55 Commonalities Across Industries: Insights from IT 12:37 Navigating Change Management in IT 16:30 Addressing Shadow IT: Definitions and Challenges 19:42 Building Relationships to Manage Shadow IT 24:02 Collaborative Problem Solving Across Departments

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37:29

The Future of Authentic Marketing in Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/19

00:00 Introduction to Scale Social AI 03:20 The Birth of Scale Social AI 05:50 Authenticity in Marketing 09:33 AI in Content Creation 12:28 Data-Driven Marketing Strategies 17:46 User Experience and Content Quality 19:50 Leveraging User-Generated Content 21:13 Targeting and Localized Marketing Strategies 25:28 Hyper-Personalization in Advertising 30:54 Quality Control Through User-Generated Content 33:28 The Future of Influencer Marketing

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31:05

Revolutionizing Retail: Linga's Unified Platform

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/12

00:00:15 Introduction to the Episode 00:00:24 Guest Introduction: Hardy Singh 00:00:42 Linga's Unified Platform 00:02:32 Hardy's Role at Linga 00:05:28 Linga's Mission and Expansion 00:07:20 Linga's POS Platform 00:14:00 Retail Transformation 00:16:11 Technology and Innovation 00:27:18 Linga's Product Evolution 00:28:57 How to Learn More About Linga

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31:29

The Future of Restaurant Technology: Insights from...

The Restaurant Technology Guys Podcast brought to you... ·

2026/01/05

00:00 Introduction to Restaurant Technology and Data Intelligence 02:57 The Challenges of Fragmented Restaurant Data 05:36 The Role of AI in Restaurant Management 08:31 Real-World Applications of Livelytics 11:17 Leading vs. Lagging Indicators in Restaurant Analytics 13:56 Integrating Multiple Data Sources for Insights 17:08 The Importance of Quick Implementation 19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics 22:48 Ensuring Data Accuracy and Trust in AI 25:44 Competitive Advantage ...

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37:06

Top 10 Restaurant Technology Episodes of 2025:...

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/29

In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innov...

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37:46

"From Legacy to Innovation: The Pizza Inn Story"

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/22

In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction. 00:01:40 Introductio...

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35:54

Harnessing Technology and Marketing for Explosive...

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/15

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique o...

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42:26

Building a Coffee Empire: The Success Story of Mokas...

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/08

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values...

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43:52

Scaling Success in the Restaurant Franchise World...

The Restaurant Technology Guys Podcast brought to you... ·

2025/12/01

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong ...

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340 results

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