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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

27:50

587: How To Apply Insights To Your Coffee Bar

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/02/10

Coffee shop insights and resources abound! We have innumerable platforms, tools, and ideas that all have a certain amount of value...if only they are adopted and applied well and consistently to your shop On today's episode, we will be talking about the steps that owners and operators should take to go from revelation to realization when they get insights that can help their business. Too many people stop at the "aha" moment and lose the potential for lack of application. Let's fix that. Related

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12:27

SHIFT BREAK: Cafes, We Need To Train Harder

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/02/05

The experience of the customer day-in and day-out is often treated as a given. Something that is expected, but not something that is earned. We work to The real focus of our efforts should be on training and resourcing our staff to deliver a consistently excellent product, space, and hospitality experience every time. Are we truly doing that? Today on Shift Break we will be talking about how training not only needs to be harder than the work we are training for, but that training, coaching, and

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43:23

586: How to Dial In Your Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/02/03

When we think about dialing-in, we automatically think about coffee. Changing the grind, the recipe, and other inputs and variables all to obtain an ideal outcome. Your coffee shop is not just about coffee though, and that means that other areas of the cafe need to be dialed in in order for the product of the cafe experience to be great. On today's episode, we will be talking about the three areas of product, people, and place and how you can think about and take action to dial in each one

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01:06:56

585: Founder Friday! w/ Tara and Martyn Knight of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/30

This Founder Friday we feature a couple who has been focused on giving their community excellence and warm hospitality for 13 years! Scaling deeper not wider, Tara and Martyn Knight have steadfastly cultivated something truly beautiful in Southsea Coffee Tara and Martyn Knight are the co-founders of Southsea Coffee in Portsmouth, UK. A community-rooted coffee shop known for speciality coffee, chef-led brunch and warm, inclusive hospitality. Over 13 years, they've focused on building a business that

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10:54

SHIFT BREAK! When Changing Things, Pay Attention to...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/30

Changing things in the cafe tends to focus on image and expression. Maybe we upgrade branding, focus our menu, change lighting, furniture etc. But what is even more important in the quest to make positive changes as your grow, it to pay attention to the heart of the operation that supports everything else. Today on Shift Break we will be talking about how to make sure you are growing both the heart and the outward aesthetics of your shop over the years. This is a great framework for those of you

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01:01:27

584: Refining Your Retail w/ Retail Coach Wendy Batten!

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/27

In coffee shops, we don't just sell coffee. We sell a variety of retail items that are related to, support, and go with coffee and with our brand. But are we doing as good with our retail as we can be? Are leaving money on the shelf or losing opportunities to serve our guests more with truly well considered, sourced, displayed, and sold retail? Today on the show we have retail coach Wendy Batten! Wendy Batten is a retail coach and business strategist for independent small business owners and the

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10:51

SHIFT BREAK! Embracing the Meaning of Money

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/22

There is far more going on behind the scenes of your numbers than just meeting your metrics. The money that flows in and out of the business is the life blood that represents health, trust, activity, and the growth of the whole. Trouble is we either focus on it alone, or we try not to focus on it at all. The best path is the integrated one. Today on Shift Break we will be talking about how we can think, talk, and act around the subject of money in the cafe in a healthy way, by embracing the meaning

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29:21

583: Unifying Teams Across Multiple Cafes

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/20

When you have multiple cafes and a distributed staff, getting everyone on the same page in the operations can be very challenging. In fact, it happens to be the number one reason why businesses with 2+ locations start to see a downturn in quality of product, culture, and guest experience. Today on the show we will be answering a question from the KTTS listening audience about how to unify teams across multiple cafes. These tips come from a lot or personal experience doing things well and not so

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14:20

SHIFT BREAK! How to Think About Quality

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/14

Quality of the coffee, experience, service, and just about anything else in the cafe will always be something an owner and leader focuses on. These days we tend to concentrate our efforts on the acquiring of quality, instead of the creation of it. All the potential those great beans, your wonderful staff, and even our space have, is just potential until you take action and render, create, and realize that potential in the cup, in the moment, in the real life of the business. Today on Shift Break we

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36:33

582: Maximizing Existing Opportunities in Your Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/13

Making your cafe run better, improving service, increasing profitability, and leveling up quality and value for your guests naturally brings to mind a host of new and different services, products, and strategies that we believe we need to employ. But the truth is that we often only need to look deeper into the existing opportunities we have to find the solutions we seek. Today on the show we will be discussing a few areas of your shop that deserve a deeper look and more focus. Before you assume

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13:48

SHIFT BREAK! Maybe You Are Doing Enough For Your...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/08

It seems like the conversation we have around what can be done for staff to create more value, longevity, etc never gets around to a place where you can look at what you are doing and have done and say, you know what, that's pretty good, that is enough. Honestly it feels weird even typing it because we do want to be always maintaining and cultivating value. Today on Shift Break we will be chatting about when it is ok to look at the things you offer to your staff and say it is enough, when to pick

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31:46

581: Lessons From "America's Best Coffee House"!

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/06

Many years ago in 2012, myself and a small team of people along with Coffee Fest Trade Shows had the pleasure of developing and running a competition called "America's Best Coffee House". The first of it's kind team cafe competition that was, IMO, the most accurate to real cafe work competition ever made. To this day it remains unmatched in showcasing true-to-life barista skills that working baristas regularly engage in. We shipped and assembled on the show floor a fully functional coffee bar

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11:10

SHIFT BREAK! How to Have Healthy Communication...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/01/01

It could be roasting, kitchen, drive thru, bakery, or any other area of where special focus is required or different systems and staff work all under the same brand and even under the same roof. When you have multiple departments you need to create a plan to bring prevent silos and promote harmony. Today on Shift Break we will be talking about the methods you can adopt to ensure that the different staff and areas of the cafe are able to function harmoniously through empathy, cross training,

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37:25

580: Four Cafe Leadership Mindsets to Adopt in the...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/30

Entering the New Year is always seen as a time to make good on our intentions that got put on the back burner. Many of those intentions, if acted upon, would absolutely transform our cafes and the relationships in them. What keeps us back from acting upon the things we know to do and following through to see greater fruit from our labor? Today on the podcast we will be talking about 4 mindsets that help deepen your roots as a leader and create habits that allow you more room and clarity to make

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12:32

SHIFT BREAK! The Difference Between Numbers and...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/25

We all want to see positive growth and good numbers in our cafe. We also want to see the ROI for the effort we put in to generate those numbers. For many, to look at the reports and see profit and everything looking healthy is a sure sign that all is well and we are doing the right things. The issue is that even with a growing profitable business, the numbers don't tell he whole story and can lull you into a false sense of confidence. Today on shift break we will be talking about the difference

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33:42

579: How to Really Care For People in the Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/23

How we care for people through our work should be the primary focus. From healthy and strong relationships and systems the help support them, we get healthy and strong businesses and a real chance at a long term sustainable operation. Today we will be talking about some substantive ways that you can care for yourself, the staff, and your customers in ways that create a culture of excellence and mutual support. This has the added benefit of truly helping the people who came before you in the value

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12:34

SHIFT BREAK! New Things are Overrated

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/18

Do you feel the pull, the itch, the compulsion to add more, buy more, and create specials and new things for your customers all the time? You are not alone. The industry is filled with cafe that are stuck in a never ending cycle of making, buying, and adding new things so they do not fall out of favor or relevance as though any and every customer or barista is only a hairs breadth away form leaving and like the Keanu Reeves movie Speed, if you slow down, the whole business will explode. Today on

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54:14

578: Founder Friday w/ Matt and Elise Higgins of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/16

I love an origin story where the pluck, confidence, and unwavering belief of the founders for each other and their idea is met with the support, enthusiasm, and positive feedback of the community they set out to serve. They say your calling is where your talents intersect with what people need and today we get to talk with people who have been authoring a story just like that. Very happy today to feature the story of Matt and Elise Higgins of Origin Coffee Bar! Elise and Matt Higgins are the

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38:47

577: What You Need to Know About Rural vs Urban...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/16

A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short exchange over email I decided it was some thing that we should probably chat about here on the show. After all, specialty coffee shops are popping up more and more in suburban and rural settings, and there may be some key distinctions to consider. Today we will be talking about some different differences between the two settings and how you as a professional

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09:25

SHIFT BREAK! Identifying Values on Shift

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/11

The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the tasks of the work, it makes it difficult for us to identify those times in the work that can help motivate nourish and sustain us. Today on shift break, we will be talking about your role as a leader to help identify values on shift. This practice will

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