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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

55:36

600: Founder Friday w/ Sammy Piccolo of Prado Cafe |...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/24

The world of specialty coffee today owes a lot of its success to those who helped build movements and create opportunities in earlier years. The times where new and actually meaningful advances in coffee shops, coffee craft, and service. There were many people and businesses that were at the forefront of the 3rd wave coffee movement and we get to talk with one of those people today! On this Founder Friday we get to sit down with my friend and coffee legend, Sammy Piccolo, of Caffe Artigiano, and

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11:24

SHIFT BREAK: Perspectives To Help Your Productivity

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/23

The hustle of business creates a fear culture where operators worry about their productivity at a near constant rate. We scratch our heads over how to prevent burn-out and talk about work life balance, but what about having a balanced perspective on work? Today on Shift Break we will be talking about how you can shift your view of productivity through clear definitions, willingness to recognize success, and the balance needed to not be constantly worried about how productive you are, but rather, if

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38:45

599: How To Raise Your Baseline Coffee Knowledge w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/21

Coffee education is essential for a professional to not just have knowledge needed for their current job, but to add depth, appreciation, motivation, and to prepare them for possible futures in the coffee industry beyond their role today. The next step is to find a place that can supply you with that knowledge in a way that not only delivers facts, but breeds understanding and growth. Today we get to sit down with the Head of Coffee Education at Cafe Imports, Dylan Siemens to talk about the newly

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13:41

SHIFT BREAK! How To Keep Your Customers Excited

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/16

We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so many things competing for their attention, what can a coffee shop do to keep their customers excited and loyal? Today on Shift Break we will be talking about ways that you can keep your customers excited and engaged without losing sleep or your identity in the process! KEYS TO THE SHOP® 1:1 CONSULTING AND COACHING If you are a cafe owner and want to work

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33:57

598: When To Quit

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/14

Quitting a job is a normal part of any career. Problem is that sometimes we don't know when to quit and hang on too long to ours and even the cafe's detriment. When should you as a staff member quit? What does positive quitting look like? What does recognizing and quitting a bad situation look like? Today on the show we will talk about some of the things to look out for in a coffee shop and in setting goals for your career, that will allow you to make that sometimes necessary decision to quit and

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57:10

597: John Gordon: Developing Institutional Wisdom,...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/07

Knowledge about coffee is one thing, but wisdom and true expertise? Well, that is quite another. While knowledge is widely and cheaply available and true wisdom and expertise that makes a business effective is only attained after living and experiencing the realities of the coffee industry over time. The difference is important because it means the difference between effective operations and solutions and just guessing. Coffee and coffee people deserve better. Today we are talking with a man who

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13:49

SHIFT BREAK! Don't Waste Your Presence

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/07

Leaders have authority to make decisions, guide, delegate, affirm, coach, and grow the business and those they serve. The presence of a leader is only a benefit when that leader sees their authority as a tool for serving others and embraces a planned approach to using their presnce in the areas of the company that need it the most Today on Shift Break we will be talking about the practical ways you should be distributing your energy, attention, time, and presence in the cafe to serve the most

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39:39

596: 7 Reasons Why You Have High Turnover

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/03

Employee turnover in specialty coffee shops is the most talked about and difficult issue deal with, it has been for a long time. There are many causes for high turnover and sadly owners and managers frequently try to lower turnover with methods that are not effective. This is mostly because the cause specific to your shop has not yet been identified. On today's episode we are going to explore seven different reasons why you might be experiencing high turnover and what you can do to address each of

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12:24

SHIFT BREAK: Making Leadership A Real Process

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/04/02

Leadership and management are things we talk a lot about, but what does it take to actually make them a real process in the cafe? Most of what is in a job description is either unreasonable and poorly though through, or it is good but there is no real commitment from owners to see that it takes place. Today on Shift Break we will be talking about how we can we make it more than an aspiration and take action to give clarity and apply, and support others we delegate into leadership. KEYS TO THE

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54:55

595: Founder Friday | Advocating for Independent...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/27

Creating an excellent cafe experience is a work of commitment and dedication to caring for both the staff and the community that you serve. The coffee shop functions as a cornerstone of a healthy social structure in any city and advocating for it needs to sometimes go beyond the operations of the shop itself but extend into action taken to change the civil environment a cafe operates in. Today I am very pleased to welcome to the show, Co-Founder of Kaffeine in London, UK, Peter Dore-Smith Kaffeine

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12:42

SHIFT BREAK! Fixing My Face: Why Optics Matter in the...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/26

I can hold an average weight business card in the furrow of my brow. Kinda proud of that. However in my career my natural resting face has inspired a lot of "interesting" assumptions. Now, to some degree, there is a limit to what I can do, but in my work I want to make sure that what I want to communicate and display is actually clearly seen and felt. Today on Shift Break we will not just discuss my face, but we will discuss the importance of optics in the cafe and how each professional who

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48:02

ROR #40 w/ Chris Johnson of Purefi Coffee Roasters,...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/25

Roasting and brewing creates opportunity for mentorship and relationships that last longer than the sensory experience of the cup. Seriously pursuing technical excellence is a part of securing this opportunity and today's guest has been on a journey to bring both to the table. On this Rate of Rise we are talking with Purefi Coffee Roasters, Chris Johnson! Chris is the lead roaster and co-founder of Purefi Coffee Roasters in Spring, TX where they use the service of specialty coffee roasting to

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29:05

594: Encore : Don't Get Stuck: Retraining Staff on...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/24

It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We take comfort in the familiar to the degree that even if it is not working, we will protect the known dysfunction rather than embracing something new better, but not known. Not to mention the fact that we can tend to reject it because we anticipate the resistance from staff. On today's episode we are going back to a very old podcast that addresses how you can

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13:53

SHIFT BREAK: Cupping is Overrated

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/19

I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to make decisions about buying coffee and how to maintain consistency in roasting. But the issue we have in a lot of coffee is that cupping, a practice designed for the above scenarios, has been miss used in the front of house customer facing world of retail. Today on Shift Break we will be talking about cupping's place in coffee quality control and what we should be

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42:50

593: Why You Should Not Manage Gen Z

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/17

The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before them...well, you get the idea. For as long as coffee shops have hired employees, leaders have found it challenging to lead and manage a younger work force and the reason given is that there is just something about "That" generation. Well, I have good news for you! On today's episode we will be talking about why you should not manage these Gen Z

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14:27

SHIFT BREAK! Become Immune to Fear-Based Coffee...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/12

"Don't get left behind!" It feels like every post trying to sell you on a product relies on fear in order to make the sale. The idea of marketing to "pain points" as they say in the biz, is not entirely wrong since we do in-fact want to provide solutions for real needs. But where things go a step too far is trying to create problems in order to sell the solution. As a coffee shop, you have an opportunity to build your resiliency toward these tactics to make sober-minded decisions and you also have

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25:51

592: The Criteria For The World's Best Coffee Shop

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/10

Ranking the best coffee shops in the world is a task that sounds like a neat idea! That is until you realize the sheer impossibility of such a task not to mention the cognitive dissonance required to pretend like the results of such a ranking are in any way definitive or substantive. The world of coffee shops thrives on professional pursuits related to criteria anchored in locality and the nuance of that community's values. On today's episode we will be talking about what we can learn from the

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20:05

591: The Problem w/ Focusing On The Numbers vs The...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/03

Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term. Yet still people insist on creating environments in the shop that turn customers into marks to be worked for the sake to extracting as much out of them each interaction as possible so we can see average tickets rise and celebrate record days. In this case, the means to the end truly matters. On today's episode we will be talking about how to recognize this

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08:06

SHIFT BREAK! Why You Need To Be A Content Creator

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/03/02

Today we are surrounded by content and it is expected of every customer facing brand to strive to create a brand persona and content to reinforce your values and attract others who share those things. The bi-product of this dearth of content is the underlying sense of anxiety, disconnect, and lack of grounding as it seems the more we produce and consume, the emptier we feel. Today on Shift Break we will talk about the shift needed today in a sea of content if we are truly going to make meaningful

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56:19

Founder Friday! w/ Patti and Jesse Ventura of Lontra...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2026/02/27

When you build a trust through serving people with sincerity and passion, those same people support and uplift you. In the business of the coffee shop, those kinds of relationships are the life giving force that carries owners through the ups and downs of ownership. Today we get to talk to two of our industry's sweetest people whose cafe is built on this very thing. I am so happy to welcome to the show, Patti and Jesse Ventura of Lontra Coffee! Patti and Jesse Ventura are a husband and wife team

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1,112 results

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