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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

38:47

577: What You Need to Know About Rural vs Urban...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/16

A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short exchange over email I decided it was some thing that we should probably chat about here on the show. After all, specialty coffee shops are popping up more and more in suburban and rural settings, and there may be some key distinctions to consider. Today we will be talking about some different differences between the two settings and how you as a professional

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09:25

SHIFT BREAK! Identifying Values on Shift

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/11

The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the tasks of the work, it makes it difficult for us to identify those times in the work that can help motivate nourish and sustain us. Today on shift break, we will be talking about your role as a leader to help identify values on shift. This practice will

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45:56

576: Financial Stability Using Profit First for...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/09

Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many closing down the shop before ever really seeing what it's potential could have been. Making money in your cafe has a lot to do with how well you track and manage what you already make. Enter the Profit First system and the coach who helps apply it to the world of coffee shops, Kim Logsdon! Kim Logsdon is a long time CFO and financial consultant who has worked

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12:39

SHIFT BREAK! Is Anyone Else Slow Today?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/04

You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot eyes. Like a nervous flyer, ever bump on the plan is a sure sign of an imminent crash, but here's the thing, it's not. Today on shift break we will be talking about why these kind of questions, while cathartic, actual reinforce a mindset that will rob you of the peace you seek and what you should do instead. Related episodes: SHIFT BREAK! Get Your Cafe to

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43:04

575: Celebrating Barista Culture w/ Steve Moloney of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/12/02

For the last 10 years The Barista League has been putting on competition/events that tap into the culture of the working barista and offers a fun environment that also showcases and celebrates the skills of the people who serve customers globally. In the current landscape where competition is increasingly isolated from reality and can easily be seen as a place to conform, perform TBL is a needed balance. Now they are taking the next step in their evolution and introducing a newer format and judging

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51:07

574: Founder Friday! w/ Mackenzie Cohen of Kittitas...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/28

If you want to run a great coffee shop, loving people is one of the most important things to have at the foundation of all you do. It is also sometimes the hardest and requires intentional pursuits of a visions and a tenacity that always seeks out ways to improve communication, service, hospitality, and quality to make sure both staff and customers consistently feel the love. I am happy that we get to chat with someone whose cafe and pursuit of what coffee service and community can look like has

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12:36

SHIFT BREAK! What Thankfulness Should Lead To:...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/27

It is that time of year here in the U.S. where many will reflect on what they are thankful for. In this current age where bad news and reasons to despair abound, it is even ore important to fight for and seek out the good and positive in our lives. But even for those of us who see value in this tradition of listing what we have to give thanks for, it often remains only a once per year thing. On today's Shift Break we will be chatting about what truly being thankful should lead to in the way we

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46:42

573: Myths Baristas Believe Part 2

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/25

And we are back with the second part of our exploration of common barista myths! I have to say, the main point for both the owner and barista episodes is to encourage everyone to exercise a patience, humility, curiosity, and a sense that there may be more to a story that what we initially see. The culture of coffee shops is shaped on aspirations and passion, but also on assumptions that can damage, hold back, and make toxic an otherwise promising career or cafe. So with all that said I want to cover

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11:53

SHIFT BREAK! The Urgent Need for Training in Today's...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/20

I was invited to speak recently to a group of coffee professionals on the state of the industry based on what I have experienced through my consulting, career, and interviews. One of the main things I shared was that coffee quality in roasted form is at an all time high. But quality is embarrassingly low. The issue is not the coffee, equipment, access to information, or even money. It is a refusal to train staff and continue investing in their abilities to deliver quality. Today on Shift Break we

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01:03:44

572 : Understanding Water For Coffee w/ Maxwell Dashwood

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/18

Water for coffee. This is the biggest area of quality control focus that we must always monitor and check to provide constantly excellent coffee. Learning about water can come from various sources and for many busy operators it is tempting to learn a couple things and use that knowledge forever vs continually learning and gaining just as thorough an understanding of water as you do with coffee. Thankfully we have a resource like the book Water for Coffee that has been created and is now in

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07:21

Special Announcement From Chris: New Webinar...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/17

Here is why I am thrilled to be launching this live webinar called "The Keys to the Shop: Principles for Cafe Success". The more conversations and exchanges we have where we get to clarify, fortify, and focus on excellence in things that matter, the better all our businesses become. In the last almost 9 years KTTS has offered free content in the form of the 2x per week podcast to help operators steward and grow their business by focusing on people, operations, and quality. Now we are prod to

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11:44

SHIFT BREAK! Get Your Cafe to Stand Out Without...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/13

If you listen to every well meaning linkedIn post or biz hack YouTube video you can stand out so much that you actually lose touch with he foundation of your business. Today on shift break we will talk about ways to pursue more customer attention but in a way that reinforces your roots and foundations vs pulling you aways from them. Differentiation Takes Time! 559: Myths Coffee Shop Owners Believe Part 2 433: Winning Staff and Customer Loyalty 390 : 7 Ways to be Consciously Competitive

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01:04:07

Special! Interviews From Coffee Fest Orlando 2025! w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/11

Time for our last installment of live interviews from Coffee Fest 2025. This time from Orlando, FL USA! We are talking with four awesome professionals about everything from training and tasting, Florida coffee culture and barista work - to career dreams coming true through hard work and faith, and empowering your baristas with distributed management! First we are talking with Claudio Martinez! For Claudio, coffee has never been just a drink, it is part of his soul, rooted in his family's 70-year

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51:22

571: Worrying and Other Deceptive Replacements for...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/11

In my live workshops with owners and teams, coaching calls with clients, and even in interviews here on the show run into many go-to habits that are replacements for healthy leadership. Today we are going to be discussing a few of these mindsets and habits that can easily be a sort of counterfeit for the real deal. The real nefarious thing about each of theses habits is the confirmation bias that makes them habits in the first place. It is my hope that, if you are practicing these things , you get

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11:31

SHIFT BREAK! How Does Your Staff Know They Are Doing...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/06

In our world of coffee shops we feel if we can get through the day without too many disasters or fires that we are doing well. The people we put into various roles adopt a similar mindset of avoidance of bad is equal to accomplishing good. but when you reflect back on your day and even career, when you have this mindset you are left with a bag full of air. No substance to show you did a good job because none of us were identifying and work toward specifics, we were working to avoid problems and

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52:19

570: Myths Baristas Believe Part 1

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/04

At this show we believe that the onus for setting people up for success and being the chief servant of those above them is squarely on the leader or owner of the cafe. they have more power, say, and responsibility. With that said we must not pretend that they are the only ones who have power, authority, influence or responsibility. Baristas also have these things and how well they do in their career or how good they feel about the work they do is in no small part based on stewarding the things they

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47:48

RoR #39: Making Big Impact with Small Batch Roasting...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/11/02

Being a small roastery is beautiful thing. Agility, lower waste, and a different flavor intentionality and flexibility offer many advantages that can aid in building an engaged community around your coffee. Today on Rate of Rise, brought to you by our friends at Mill City Roasters, we will be talking with Adrian Seligman whose small batch roastery, Scandinavian Alps Coffee Roasters, has exemplified these traits with a community of customers who have joined him in his coffee journey. Adrian

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52:24

Founder Friday! w/ Hong Shin and Kenny Kuk of Haan...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/10/31

It's Founder Friday! I am happy to welcome to the show Kenny Kuk, and Hong Shin of Haan Coffee Roasters in Orlando Florida! Haan Coffee has been in operation since 2020 starting first as a roastery and quickly a cafe space to showcase the beautiful coffees and hospitality they are known for. The four friends Suzie Shin, Kenny Kuk, Albert Kang that founded Haan had an affinity for business, coffee, and a desire to serve people and honor their shared Korean culture. Haan Coffee Roasters was born as a

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16:12

SHIFT BREAK! The New Classic Cafe: An Era of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/10/31

Coffee shops come in all shapes, styles, sizes, and focus on many different aspects of social experience and craft. If we look back we can see that certain themes emerge. Whether it is the 90's coffee shop with bold colors, self serve airpots, lots of sugar, and no wifi, the early 2000's sparse coffee temples with no sugar, or the modern coffee shops that seem to be serving anything but coffee as long as it sells. (that last one is me being cynical) The cafe will always be a bit of a litmus test

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37:33

568: The Keys to Espresso Machine Care w/ Jon...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/10/28

There are many ways to mess up a perfectly good espresso machine. By contrast, virtually all of them are preventable if you follow only a few specific strategies to care for what is likely to most expensive piece of equipment in your store. Now another question, where can you find these best practices and techniques along with detailed "whys" behind the "whats" of espresso equipment maintenance? Lucky for us, it is not all in one book! I am thrilled to welcome back to the show long time espresso

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