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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:46

$100 Steak on a Dirty Plate - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/01/08

Even the best product fails in a bad culture. Douglas Cox breaks down his definition of culture and why it’s the foundation for everything you sell. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and

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0:47

Why Strong Leaders Choose Vulnerability - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/01/07

Douglas Cox explains why honesty and vulnerability aren’t weaknesses, they’re strengths. The leaders who are willing to be real build stronger trust and better teams. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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0:59

The REAL Road to the Sale with Douglas Cox -...

What the Fixed Ops?! (WTF?!) ·

2026/01/06

Douglas Cox breaks down how to strengthen your road to the sale without reinventing the wheel. It’s about refining what already works inside your store to drive better results. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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58:05

What Great Leaders Do Differently - Douglas Cox of...

What the Fixed Ops?! (WTF?!) ·

2026/01/05

Douglas Cox, founder of M2L Consulting, joins us for a powerful conversation on what real leadership looks like in today’s automotive world and far beyond it.From his early days in automotive sales to launching his own consulting company, Douglas shares how vulnerability, empathy, and personal accountability transformed not only his career but the leaders and teams he now coaches.We dig into why culture breaks long before performance ever does, why leaders must grow themselves before expecting

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0:51

How Automotive Became My Family - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/02

From not even knowing what “fixed operations” meant to building a circle of friends who feel like family, Charity found sisterhood, community, and lifelong relationships in the automotive world.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:40

Automotive Gives People a Second Chance - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/01/01

Automotive supports millions of people and makes up 4% (or more) of the GDP. It’s one of the few industries that welcomes everyone, no matter their past. Criminal history, addiction, trauma... automotive wraps people in a warm hug and gives them a real chance to rebuild.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary

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0:45

Deepest Conversations Happen on WTF?! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/31

We’re so fortunate to talk with incredible guests who open up about the hardest things they’ve faced in their careers. Sharing isn’t easy. We’re grateful for every moment of transparency on WTF?!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

How to Be a TOP Salesperson in 2026! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/30

Want to CRUSH your sales goals in 2026? Follow WTF?! and the other shows we participate in. Our shows dive deep into sales strategies, growth lessons, and real conversations that help you get better, FAST. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE

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0:55

BIG REVEAL! Russell B. Hill’s Book! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/29

Russell B. Hill has an incredible, inspirational story and we’ve spent the last few years putting it into a memoir. We plan to publish it in 2026! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:33

Automotive Survived a BRUTAL Year 💪 - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/26

Big year. Big problems. But automotive? Unshakable. No matter what happens: tariffs, outages, politics, people still buy cars and dealerships still services them.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:53

AI Said He Was a Murderer?! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/12/25

AI made up a fact that Russell was a murderer. Seriously. He corrected it, but let this be your reminder: AI can hallucinate big time.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:42

FACT CHECK! Don’t Blindly Trust AI - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/24

AI can sound very confident and still be wrong. Use it as an assistant that you're onboarding, not a final solution. Always double check the facts before you act on them.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:59

The Human Side of AI - #automotive #shorts #dealership

What the Fixed Ops?! (WTF?!) ·

2025/12/23

AI is powerful, but it’s not perfect. Don’t treat every output as absolute truth. Do your research, stay curious, and remember: there are no real AI experts yet, especially AI itself! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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55:08

🎄2025 Christmas Special: Lessons Learned, Best...

What the Fixed Ops?! (WTF?!) ·

2025/12/22

2025 is nearly over, and that means the WTF?! Christmas Special is here! We want to say thank you to our community, our loyal audience, and everyone who has shared this journey with us throughout the year.In this episode, we look back at the major events that shaped the automotive industry in 2025. We talk about what we learned, the obstacles the industry faced, and some of the most impactful conversations we had on the show. We also dive into the rapid rise of AI, its flaws, and a few unforgettable

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0:23

Why You Need a Partner, Not a Vendor - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/18

Scott Armstrong doesn’t earn a dollar unless he saves you money or brings new revenue into your dealership. His approach is simple: real partnership over transactional vendor relationships. When you win, he wins and that’s the foundation of every engagement he takes on.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary

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0:45

Reward & Loyalty Programs for Dealerships -...

What the Fixed Ops?! (WTF?!) ·

2025/12/17

Loyalty reward programs in automotive are overdue for modernization. Drawing from his experience in the fuel industry, a space that perfected customer loyalty, Scott Armstrong explains how dealerships can build reward programs that truly drive retention and repeat business.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary

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0:58

Should Dealers Accept Crypto? Scott Armstrong...

What the Fixed Ops?! (WTF?!) ·

2025/12/16

The volatility of cryptocurrency can make dealers hesitant to accept it as payment. Scott Armstrong breaks down how to remove the fear, reduce the risk, and safely integrate crypto into your dealership’s payment options.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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0:40

The Truth About Surcharges: Who Really Benefits? -...

What the Fixed Ops?! (WTF?!) ·

2025/12/15

Surcharges, upsells, debit card fees - processors love them, but they rarely benefit the dealership or the customer. Scott Armstrong breaks down why these fees are pushed so hard and what you can do to protect your profitability and your customers.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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0:30

The Upsell Problem: It’s Hurting Customers and...

What the Fixed Ops?! (WTF?!) ·

2025/12/12

Nickel-and-dime upsells are costing you trust and revenue. Scott Armstrong breaks down how to NOT rub your customers the wrong way!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:45

One-Click Pay Is Coming to Auto. Time to Prepare. -...

What the Fixed Ops?! (WTF?!) ·

2025/12/11

Carvana and Amazon mastered one-click buying and the auto industry is next. Scott Armstrong explains what this shift means for dealers.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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