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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:59

THIS Is How You Find Great Technicians - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/02/18

Nick Ruffolo explains why the best technician recruiting strategy is simple: build a great place to work and let word spread.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:45

How to Become a Leader in the Car Business -...

What the Fixed Ops?! (WTF?!) ·

2026/02/17

Want to lead in the car business? Inspect what you expect. Double-check everything. Write it down. Keep your head on a swivel.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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47:43

The Answers Are Right Here: A Conversation with Nick...

What the Fixed Ops?! (WTF?!) ·

2026/02/16

The answers you're looking for in this business are right here!In this episode of What the Fixed Ops?!, we welcome Nick Ruffolo, Fixed Operations Director at Rohrman Auto Group, to the show. His passion for the car business is infectious. He didn’t grow up planning to work in a dealership — he wanted to be a police officer — but instead, he worked his way up and built a career through initiative, grit, and leadership.This episode will put a smile on your face.We talk about:How initiative completely

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0:49

Accountability is Number One - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/13

No one wants to work alongside people who lack accountability. Scott Falcone shares why accountability is non-negotiable in his shop.Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:56

Doubling Growth in Fixed Ops - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/12

Scott Falcone shares how his fixed operations performance is up 100%, with both stores doubling their numbers. Expansion followed, more space, more capacity, and a stronger service operation built for growth.Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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0:57

Second Chances in Automotive - A Double-Edged Sword -...

What the Fixed Ops?! (WTF?!) ·

2026/02/11

Scott Falcone shares his complicated relationship with an industry known for second chances. While some people truly grow when given another opportunity, others take advantage of it, making second chances both a strength and a challenge in automotive.Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser;

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0:52

How to Spot Good Vendors and Stop Time Theft -...

What the Fixed Ops?! (WTF?!) ·

2026/02/10

Scott Falcone explains why he’s moved away from traditional vendors and toward true vendor partners. No more standing meetings or time drains that steal focus and don’t respect his priorities.Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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0:59

Pain is a Powerful Teacher - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/06

Scott Falcone shares how his metaphor for learning is rooted in pain. Hard-earned experience has been one of his greatest mentors, pushing him to identify what actually works and make it “law.”Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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1:12

Pain is a Powerful Teacher - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/06

Scott Falcone shares how his metaphor for learning is rooted in pain. Hard-earned experience has been one of his greatest mentors, pushing him to identify what actually works and make it “law.”Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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0:57

$55K Per Month in Service Upsell! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/02/05

Scott Falcone shares how he’s averaging an additional $55,000 per month in service upsell and why disciplined processes and accountability make the difference. Don’t leave money on the table in fixed operations. Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation

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0:55

A Dealer's Defining Moment - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/04

Scott has a defining moment when given a public ultimatum. How he handled it then has shaped how he was perceived as a leader forever thereafter. Since that moment, he's always honored ultimatums. Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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0:46

Eagles Don't Fly With Turkeys - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/03

Scott breaks down why accountability matters in the shop and how tolerating poor performance drives top performers out the door. Eagles need high standards, accountability, and leadership. Without it, they leave.Watch the full episode: https://youtu.be/epq_A01PbKgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation

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57:12

Accountability, Culture, & $55K a Month in Service...

What the Fixed Ops?! (WTF?!) ·

2026/02/02

In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department.Scott walks us through how he thinks about efficiency, culture, and decision-making inside the dealership and why accountability is built into his successful system. From balancing calendar structure with white space to tightening fixed operations processes, this is a real-world look

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0:56

AI vs. AI: Cybersecurity’s New Reality - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/30

AI is being used to stop attacks and to launch them. Justin Shanken breaks down what this means for companies trying to stay protected in an AI-driven threat landscape.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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1:00

LinkedIn Secret that Spots Spam Every Time -...

What the Fixed Ops?! (WTF?!) ·

2026/01/29

Getting spammed on LinkedIn?Justin Shanken shares a simple trick: using emojis in your name can disrupt AI formatting—making it easy to spot spam messages every time.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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0:55

Losing Lawsuits Are Forcing OEM Change - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/28

Justin Shanken explains why negligence is becoming far less defensible and how manufacturers are shifting toward prevention and accountability to avoid future breaches.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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0:54

Class Action Lawsuits Are Changing Automotive -...

What the Fixed Ops?! (WTF?!) ·

2026/01/27

Justin Shanken explains how manufacturers are working to move away from claims of gross negligence and negligence related to security breaches and what that means for dealers and vendors moving forward. Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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0:54

Why North Korea Is a Growing Cyber Threat -...

What the Fixed Ops?! (WTF?!) ·

2026/01/26

Justin Shanken closely monitors global security trends and explains why North Korea is becoming a growing concern in the cybersecurity landscape and what that means for businesses today.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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0:42

Don’t Click on Suspicious Emails - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/23

One of the most common cybersecurity mistakes is clicking suspicious emails.Justin Shanken explains why you should never click questionable links and why going directly to the website is the safer way to investigate.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation

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0:56

Small Companies Can’t Fly Under Radar Anymore -...

What the Fixed Ops?! (WTF?!) ·

2026/01/22

AI has changed cybersecurity completely.Small companies can no longer “fly under the radar.” With AI being used as a hacking tool, every business - regardless of size - is now a target. Justin Shaken explains why this matters and what companies need to understand moving forward.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a

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1,192 results

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