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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:48

The Service Department is Where the Money Hides -...

What the Fixed Ops?! (WTF?!) ·

2025/11/13

F&I professionals are missing a ton of opportunity in the service department. Learn how to unlock retention and revenue post-sale with Adam Marburger.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

How to Get HOT Leads on Social Media (No More Cold...

What the Fixed Ops?! (WTF?!) ·

2025/11/12

Forget knocking on doors. The best leads today are finding you on social. Learn how LinkedIn and Facebook generate a different kind of opportunity, if you show up the right way. Adam Marburger explains how...Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW

en

0:47

Know Your People! Are They Hunters or Farmers? -...

What the Fixed Ops?! (WTF?!) ·

2025/11/11

Adam Marburger explains the one critical change that led his company, Ascent Dealer Services, to even greater heights than he imagined.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

55:04

Why You Need More Haters, The Truth About F&I, Social...

What the Fixed Ops?! (WTF?!) ·

2025/11/10

Most people can’t sell to dealers. Serial entrepreneur Adam Marburger figured out why and built a business around solving it.In this episode, Adam breaks down the difference between hunters and farmers, how he's structured his team for maximum impact, and why social media is the new sales floor.On this episode, Russell and Charity talk to Adam about:Where to find the best salespeople in the auto industryWhy the failure rate in F&I is nearly 100%What $1M poker chips taught Adam about earning

en

0:56

Elite Leaders Operate at THIS Level of Empathy -...

What the Fixed Ops?! (WTF?!) ·

2025/11/06

There are three levels of empathy. Most leaders never reach the top. Learn what it takes to lead with awareness, connection, and emotional mastery.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:34

"Everyone Wants to Go to Heaven, but Nobody Wants to...

What the Fixed Ops?! (WTF?!) ·

2025/11/05

Success is never owned, it's rented and rent is due everyday.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as

en

0:20

Where Are You On Your Leadership Journey? -...

What the Fixed Ops?! (WTF?!) ·

2025/11/04

Take an inventory of people to better understand where you are on your leadership journey. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet

en

0:50

Most Managers Never Reach This Level of Leadership -...

What the Fixed Ops?! (WTF?!) ·

2025/11/03

People follow a manager because they have to but they follow a leader because they want to. Christopher Singleton breaks down the levels of leadership and what it takes to rise to the top.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

The Toughest Transition: From ME to WE - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/31

Christopher Singleton opens up about the hardest transition in his dealership journey: moving from sales to GM. No more leaderboard rush or personal recognition... Now, the spotlight had to shine on his team members. Learning to lead from behind wasn’t easy, but it’s what transformed him into a true leader.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser;

en

0:53

EQ IQ: The Real Key to Leadership - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/30

Christopher Singleton shares why emotional intelligence (EQ) is more valuable than IQ in leadership. True leaders know when to listen, when to guide, and how to connect through empathy and compassion, the soft skills that drive real success in automotive.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

en

1:00

"Most Money I Ever Made... and the Most Unhappy I’ve...

What the Fixed Ops?! (WTF?!) ·

2025/10/29

Christopher Singleton made more money than ever before, but felt emptier than ever. Cars, clothes, and status couldn’t replace what really mattered: meaningful relationships. Sometimes, every new accomplishment just brings a new kind of sadness.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

en

0:33

Behind the Dealership Doors: Mental Health in Auto -...

What the Fixed Ops?! (WTF?!) ·

2025/10/28

Working in the car business can take a serious toll on mental health. Long hours, high pressure, and constant performance expectations. It’s time to start talking about it. In this short, Christopher Singleton dives into the real mental health challenges in automotive and why supporting your team matters more than ever.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted

en

56:25

Be the Thermostat, Not the Thermometer - Leadership...

What the Fixed Ops?! (WTF?!) ·

2025/10/27

Running a business is no easy task. Leadership is often a thankless job, and the personal sacrifices can be heavy. Yet, the true mark of a great leader lies in their soft skills: empathy, communication, and emotional intelligence.In this episode of What the Fixed Ops?!, we sit down with Christopher Singleton, eloquent wordsmith and Managing Partner of Mike Terry Auto Group, to explore his transformative journey through the dealership world, from the bottom all the way to the top.Christopher opens up

en

0:54

We are Doing a Horrible Job of Educating the Customer...

What the Fixed Ops?! (WTF?!) ·

2025/10/23

Customers don't understand a photo of random engine parts. Transparency is key, but so is understanding. Educating the customer is imperative. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Biggest Issue is Digital Vehicle Inspections -...

What the Fixed Ops?! (WTF?!) ·

2025/10/22

Facts matter. Jami Alexander explains how to save time doing DVIs. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links,

en

0:35

Do A Better Job Speaking Up! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/10/21

It's okay to compliment the team, but you also have to compliment the individual! And, advocate for yourself!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:56

Why Do People Quit and Give Up? - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/20

Jami Alexander shares with us why people quit, why they give up. Is it us that sets them up for failure?Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:51

"We Are Humans Before We're a Business." -...

What the Fixed Ops?! (WTF?!) ·

2025/10/17

"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human."Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:48

I'm Your Next Best Employee! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/10/16

Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Administrative Tasks Overwhelm Advisors! -...

What the Fixed Ops?! (WTF?!) ·

2025/10/15

Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

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