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PODCAST

Future Picks

Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

leisure aviation

All Episodes

00:51:17

Retail, loyalty and rapid growth: Lessons from KM...

Future Picks ·

2025/09/04

In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn:

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00:37:01

Governance, Clarity and Confidence: The Pre-Launch...

Future Picks ·

2025/07/29

Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn:

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00:40:49

From Pain Points to Product Value: Creating Intuitive...

Future Picks ·

2025/06/30

What does it take to deliver truly seamless airline check-in and self-service?In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.We explore:Her career path from Lufthansa to BranchspaceThe mindset shift from QA detail to product strategyWhy simplicity and UX are more important than flashy

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00:37:57

JP Olmos: Beyond Buzzwords | What Airlines Need to...

Future Picks ·

2025/05/29

🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AIWhat does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas. 🎙️ Highlights include:Why industry alignment is more

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00:41:06

Mathieu Tahon: Digital Transformation in Airline...

Future Picks ·

2025/04/09

What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. Listen now for an expert take on modernising airline payment architecture.Website & Social:Website:

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00:23:34

Timmo Rol: Breaking Barriers in Airline Retailing...

Future Picks ·

2025/03/27

Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of

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00:22:39

Dorota Ziajka: Insights from GSMA Mobile World...

Future Picks ·

2025/03/11

In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.Listen in as we explore how AI, automation and seamless

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00:21:10

Deepak Puthiyedath: The Future of Airline Technology

Future Picks ·

2025/02/17

In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first

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00:15:54

Simon Genta: Helping Airlines Reach their Digital...

Future Picks ·

2025/02/10

In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace

en

00:12:28

Tomek Wisniewski: Fully Digital Travel with Triplake...

Future Picks ·

2025/02/06

In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry.Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel. We also dive into Branchspace’s involvement in a

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00:09:33

Ursula Silling: Seamless Journeys, Stopovers, and...

Future Picks ·

2025/01/20

Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience.From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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00:16:02

Revenue Management Insights with Simon Pitt — Future...

Future Picks ·

2024/12/16

In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe. Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure. Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can

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00:16:24

Next Generation E-commerce, Ancillary Revenue and...

Future Picks ·

2024/12/10

Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia.This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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00:06:51

Dynamic Pricing in Airlines: Evolving Strategies to...

Future Picks ·

2024/12/05

Dynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines. In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram:

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00:07:07

Branchspace's Vision for the Future of Travel |...

Future Picks ·

2024/12/05

Imagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better.That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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00:14:01

Create Enjoyable Journeys with UX Design | Mark Otero

Future Picks ·

2024/10/21

In this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver.Here's what we talked about: The basics of UX and its importance in aviation. Key Considerations for Designing Airline Websites and Apps Insights from retail to enhance airline UX. Real-world examples of impactful UX improvements with Oman Air, Air Mauritius and KM Malta. Future Trends in Airline UX Design Tips for those entering or

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00:16:29

Streamline Airline Digital Transformation: Insights...

Future Picks ·

2024/10/16

Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry. In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty. They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience. Hear about

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00:17:25

What it's like for British Airways to be a...

Future Picks ·

2024/10/10

Watch the full panel session with Branchspace and British Airways that took place at T2RL Engage 2024. Radu Iliescu, Head of Consulting at Branchspace, and Oliver Ahad, Head of Offer & Order Solutions at British Airways, share how this collaboration sets a benchmark for airlines when it comes to creating a true shopping experience. Moderated by Jerry Foran, Senior Consultant at T2RL.

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00:31:14

Transforming Airline Retailing | Interview with...

Future Picks ·

2024/07/30

To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue. The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion. Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs. This shift is supported by modern offer and

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00:10:27

Helping Airlines Take the Opportunity of Offer &...

Future Picks ·

2024/07/09

Website & SocialWebsite: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

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52 results

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