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PODCAST

Future Picks

Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

leisure aviation

All Episodes

00:26:48

The Invisible Decisions Behind Every Great Airline...

Future Picks ·

2026/07/13

What happens between an airline signing a contract and a new digital platform going live? In this episode of Future Picks, Branchspace's Delivery Lead Robert Lizinovic joins host Clarissa Jenkins to explore what it takes to turn an ambitious vision into a successful implementation.The conversation begins with discovery, exploring how Branchspace travels to customers to run workshops that translate rough RFP requirements into a prioritised delivery plan. Robert also explains why every project is

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00:46:57

Building Aviation's Next Playbook: Lessons from...

Future Picks ·

2026/07/03

Ten years ago, the thing holding back new African air routes was demand. Now, says AviaDev founder Jon Howell, it's capital: African carriers can pay up to 25% more to lease the same aircraft as their European counterparts, and face interest rates as high as 30% against 3 to 5% elsewhere. On this episode of Future Picks, host Clarissa Jenkins talks to Jon about what's changed, and what it means for airlines trying to grow.The conversation covers Airlink's mixed fleet strategy, the difference between

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00:56:33

China LCC Summit: Where Low-Cost Meets Digital...

Future Picks ·

2026/05/22

The line between low cost and full service in China has blurred to the point where the LCC label barely holds. Host Clarissa Jenkins talks with Fowler Wang, Regional Representative for China at The International Air Cargo Association and Founder of Summit Asia Events, on the 10th anniversary of the China LCC Summit.The conversation covers the shift from price wars to Smart Cost and yield per passenger kilometre, the CAAC's 3+7+N hub policy, why top Chinese LCCs already run 90%+ direct sales, how

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01:01:54

The Sell Decision for Airlines: Putting Prices Where...

Future Picks ·

2026/05/14

Dynamic pricing isn't one thing. It's a spectrum, and most airlines are earlier on it than the conference circuit would have you believe. In this episode of Branchspace Future Picks, Clarissa Jenkins sits down with Radu Iliescu, Managing Director of Branchspace Consulting, and Niels Colemont of Wiremind, to cut through the noise on airline pricing and bundling.They cover the four dimensions of the dynamic pricing spectrum, why atomic pricing matters and why most airlines can't yet see

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00:45:41

IATA WDS Unpacked: What It Actually Takes to Turn...

Future Picks ·

2026/04/29

What's actually stopping airlines from turning AI into real business value? In this episode of Future Picks, host Clarissa Jenkins is joined by three leaders from IATA following the World Data Symposium in Singapore. Together, they unpack why the real blockers are no longer technological — and why data governance, organisational culture, and the ability to operationalise insights at scale are now where the work actually happens.The episode also explores the growing role of digital identity in

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00:24:46

Inside CAPA Berlin: What’s Keeping Airline CEOs Awake...

Future Picks ·

2026/04/21

What does the Davos of aviation actually look like from the inside?In this episode, Clarissa Jenkins talks to Claudia Kunz, Senior Director of Events at CAPA and Informa Markets, ahead of the CAPA Airline Leaders Summit in Berlin on 23rd April. Claudia takes us behind the scenes of what goes into building an event where 300 of the industry's most senior decision makers show up ready to have honest conversations.They cover why the agenda shifted dramatically in recent weeks, what airline CEOs are

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00:52:56

Solving the OOM Puzzle: Consultants Who've Done It...

Future Picks ·

2025/11/19

What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes?In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation.They discuss:Why even self-sufficient or slow-moving airlines still benefit from neutral consultingHow Branchspace helps carriers build a solid business case for

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00:51:17

Retail, loyalty and rapid growth: Lessons from KM...

Future Picks ·

2025/09/04

In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn:

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00:37:01

Governance, Clarity and Confidence: The Pre-Launch...

Future Picks ·

2025/07/29

Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn:

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00:40:49

From Pain Points to Product Value: Creating Intuitive...

Future Picks ·

2025/06/30

What does it take to deliver truly seamless airline check-in and self-service?In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.We explore:Her career path from Lufthansa to BranchspaceThe mindset shift from QA detail to product strategyWhy simplicity and UX are more important than flashy

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00:37:57

JP Olmos: Beyond Buzzwords | What Airlines Need to...

Future Picks ·

2025/05/29

🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AIWhat does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas. 🎙️ Highlights include:Why industry alignment is more

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00:41:06

Mathieu Tahon: Digital Transformation in Airline...

Future Picks ·

2025/04/09

What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. Listen now for an expert take on modernising airline payment architecture.Website & Social:Website:

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00:23:34

Timmo Rol: Breaking Barriers in Airline Retailing...

Future Picks ·

2025/03/27

Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of

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00:22:39

Dorota Ziajka: Insights from GSMA Mobile World...

Future Picks ·

2025/03/11

In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.Listen in as we explore how AI, automation and seamless

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00:21:10

Deepak Puthiyedath: The Future of Airline Technology

Future Picks ·

2025/02/17

In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first

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00:15:54

Simon Genta: Helping Airlines Reach their Digital...

Future Picks ·

2025/02/10

In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace

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00:12:28

Tomek Wisniewski: Fully Digital Travel with Triplake...

Future Picks ·

2025/02/06

In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry.Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel. We also dive into Branchspace’s involvement in a

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00:09:33

Ursula Silling: Seamless Journeys, Stopovers, and...

Future Picks ·

2025/01/20

Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience.From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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00:16:02

Revenue Management Insights with Simon Pitt — Future...

Future Picks ·

2024/12/16

In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe. Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure. Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can

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00:16:24

Next Generation E-commerce, Ancillary Revenue and...

Future Picks ·

2024/12/10

Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia.This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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59 results

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