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Telecom Reseller / Technology Reseller News

Telecom Reseller

AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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Wildix’s Steve Osler on AI, Automation, and Channel...

Telecom Reseller / Technology Reseller News ·

2025/11/05

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green sat down with Steve Osler, CEO of Wildix, to discuss how the company is using AI and automation to transform unified communications — and to empower partners with new revenue opportunities.“The main reason to move to Wildix today isn’t just to unify communications — it’s to automate and improve business processes, especially with AI,” said Osler. “We’re helping companies replace human interactions in routine

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Wildix’s Stewart Donnor on AI, Integration, and the...

Telecom Reseller / Technology Reseller News ·

2025/11/05

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green spoke with Stewart Donnor, Sales Engineers Manager at Wildix, about how the company’s channel-first innovation and AI-powered automation are redefining the unified communications experience for partners and their customers. “Wildix is 100% channel, and our engineering team works side-by-side with partners from discovery through deal close,” Donnor explained. “We design every deployment around the customer’s

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Alkira Launches MCP Server and NIA Copilot, Bringing...

Telecom Reseller / Technology Reseller News ·

2025/11/04

In this Technology Reseller News podcast, Publisher Doug Green interviews David Klebanov, VP of Partner Solutions at Alkira, about the company’s two major announcements — the launch of MCP Server and NIA Copilot — both designed to bring AI integration and natural language interaction to network automation and infrastructure management.Alkira, known for pioneering Network Infrastructure as a Service (NIaaS), delivers global connectivity and security entirely through cloud software. The company’s

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Wildix Empowers SMBs with Unified, AI-Ready...

Telecom Reseller / Technology Reseller News ·

2025/11/04

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green sat down with Jason Uslan of Wildix to discuss how the European-born UCaaS and PBX provider is helping small and midsize businesses modernize communications while preserving the trusted channel relationship. “Wildix is 100% channel — we only go to market through our partners,” Uslan explained. “That local partner knows the customer, understands their workflows, and can tailor the solution to fit their

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Greenlight Networks Expands with Acquisition of...

Telecom Reseller / Technology Reseller News ·

2025/11/03

In this Technology Reseller News podcast, Publisher Doug Green spoke with Mark Murphy, CEO of Greenlight Networks, about the company’s definitive agreement to acquire FastBridge Fiber, a move that strengthens Greenlight’s growing presence in the Northeast and Mid-Atlantic regions. Greenlight Networks, a fiber-to-the-home (FTTH) provider, currently passes over 300,000 homes across New York, Pennsylvania, and Maryland. With the FastBridge acquisition, the company will add approximately 75,000 homes

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Voxtell AI Brings Seamless Voice AI Integration to...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Amit (Bodhi) Bijlani, Co-Founder and CEO of Voxtell AI, joined Technology Reseller News Publisher Doug Green to discuss how his company is reshaping the way service providers deploy conversational AI. Fresh off the CodeFest stage, Bijlani announced the launch of Voxtell AI’s NetSapiens plugin—a light, embedded version of the company’s full-featured voice AI assistant platform that integrates directly into the NetSapiens customer portal.“Our goal was to make AI accessible to

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VCONIC: Turning Conversations into Smart Trunks—and...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the final day of the Crexendo UGM, Thomas McCarthy-Howe, Chief Technology Officer at VCONIC, spoke with Technology Reseller News Publisher Doug Green about how VCONIC is redefining communications data with the introduction of the vCon — a new IETF-standard file format that turns conversations into actionable, privacy-protected digital assets. “A vCon makes a conversation a first-class citizen,” McCarthy-Howe explained. “It contains everything that conversation means — who said it, who consented

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“AI Everything” and Tackling the 10DLC Challenge:...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Tim Wilbourn, Senior Vice President of Support and Customer Success at Crexendo, sat down with Doug Green, Publisher of Technology Reseller News, to discuss Crexendo’s customer-first culture, the growing role of AI across communications, and the ongoing challenges — and opportunities — presented by 10DLC compliance. Wilbourn oversees Crexendo’s customer support, managed services, and professional services teams, as well as its retail platform, giving him a unique vantage point

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Crexendo Turns AI into a Revenue Engine for MSPs,...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Doug Gaylor, President & COO of Crexendo, told Technology Reseller News Publisher Doug Green that AI is the next industry “game changer”—not just for cost savings, but for making money. Gaylor outlined how Crexendo’s ecosystem now includes pre-integrated, ready-to-sell AI applications—such as an AI receptionist—that partners can brand, lightly tailor, and deploy quickly. “It’s not about how they save money with AI—it’s how they make more money with AI,” he said, citing examples

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Autom8ly Brings Cooperative AI to Everyday Business,...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Mark Vange, Founder and CEO of Autom8ly, sat down with Doug Green, Publisher of Technology Reseller News, to discuss how Autom8ly is redefining the role of AI in business communications — not as a distant automation layer, but as a cooperative partner working alongside people and processes. “AI isn’t a box you plug in — it’s more like hiring a new employee,” said Vange. “Our philosophy is cooperative AI: AI that works with you, using the tools you already have, to make your

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RingLogix Empowers MSPs with Voice AI Innovation,...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Wayne Landt, Vice President of Partner Operations and Success at RingLogix, spoke with Technology Reseller News Publisher Doug Green about how RingLogix is helping MSPs and resellers harness the power of AI-driven voice agents—bringing enterprise-grade innovation to the SMB market. RingLogix, a long-time NetSapiens partner, is best known as a white-label UCaaS provider, allowing MSPs to sell communications services under their own brands while maintaining customer ownership and

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Rethinking “Voice First”: Switch Connect on...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Manny Christophidis (Carrier Sales Manager) and Rohan Milne (CEO) of Switch Connect joined Technology Reseller News Publisher Doug Green to explore how customer communications are shifting from “phone-number centric” to outcome-driven collaboration. The team described a market where many businesses now operate across Teams, chat, apps, and social channels—sometimes needing a phone number only for regulatory or edge cases—pushing providers to evolve beyond DID/minutes into

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Turning Conversations into Intelligence: SIPez CEO...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Daniel Petrie, President and CEO of SIPez, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is helping service providers, MSPs, and developers unlock the power of vCon technology—turning everyday communications into actionable, AI-driven insight. Founded over 20 years ago, SIPez began as a consultancy specializing in SIP and VoIP software. Today, the company develops open-source frameworks that integrate with NetSapiens and other call center

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How Data Drives Dealer Success: CallRevu CEO Ben...

Telecom Reseller / Technology Reseller News ·

2025/10/31

At the Crexendo UGM, Ben Choder, CEO of CallRevu, joined Doug Green, Publisher of Technology Reseller News, for a conversation that linked automotive innovation, AI-driven analytics, and the emerging vCon framework for conversational intelligence. CallRevu is redefining how automotive dealerships communicate. “We record, transcribe, and analyze every sales and service call — inbound and outbound — to help dealers see their blind spots and close more deals,” said Choder. With over 6,000 dealership

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Modularity and Flexibility: TELCLOUD Delivers...

Telecom Reseller / Technology Reseller News ·

2025/10/30

"What customers really want is service that just works — guaranteed, reliable, and built to last," says Jake Jacoby, CEO of TELCLOUD. “That’s what modularity delivers — a system that’s flexible, future-proof, and ready to adapt as technology evolves.”In this latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to explore how modularity and hybrid architecture are reshaping the future of POTS line replacement. Jacoby

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Making Analog Great Again: TELCLOUD Turns POTS...

Telecom Reseller / Technology Reseller News ·

2025/10/30

At the Crexendo UGM, Jonathon Alarcon, Senior Director of Technology, and Jake Jacoby, CEO of TELCLOUD, joined Doug Green, Publisher of Technology Reseller News, to discuss the company’s channel-driven approach to modernizing analog infrastructure. With the copper network being decommissioned, TELCLOUD is helping partners capture new revenue by replacing POTS lines with smart, compliant, and resilient connectivity solutions.“We transform copper,” said Jacoby. “We’re absolutely making analog great

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UCaaS Mobility 3: Dave Michels on the Next Wave of...

Telecom Reseller / Technology Reseller News ·

2025/10/30

At the Crexendo UGM, Dave Michels, Principal Analyst & Founder of TalkingPointz, sat down with Doug Green, Publisher of Technology Reseller News, to unpack “UCaaS Mobility 3” — a pragmatic, mobile-first model that moves enterprise calling from over-the-top apps to the cellular layer itself. Michels framed three generations of UCaaS mobility. Mobility 1 (find-me/follow-me) forwarded calls but split voicemail and caller ID. Mobility 2 (OTT softphone apps) worked well on strong internet — but faltered

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Crexendo Celebrates 7 Million Users and Expands...

Telecom Reseller / Technology Reseller News ·

2025/10/30

At the Crexendo UGM, Jeff Korn, CEO of Crexendo, spoke with Doug Green, Publisher of Technology Reseller News, about the company’s record growth, customer-first philosophy, and expanding global capabilities. The conversation took place at the historic Fontainebleau Resort in Miami Beach — a fitting venue for a company celebrating both legacy and innovation. The event marked a major milestone as Crexendo approached (and soon after surpassed) seven million users, underscoring its status as one of the

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Simplicity VoIP Champions Growth Through Partnership,...

Telecom Reseller / Technology Reseller News ·

2025/10/29

At the Crexendo UGM, Amy Humphreys, Chief Operating Officer at Simplicity VoIP, joined Doug Green, Publisher of Technology Reseller News, to discuss her company’s customer-first approach, its long-standing partnership with NetSapiens, and the innovations shaping its growth in UCaaS, texting, and AI.Founded in 2012 and headquartered in Virginia, Simplicity VoIP provides unified communications solutions to businesses of all sizes across the U.S., maintaining a fully onshore support team. Humphreys

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Axxess Networks Champions “Old-Fashioned Customer...

Telecom Reseller / Technology Reseller News ·

2025/10/29

At the Crexendo UGM, Sam Sklaroff, CEO of Axxess Networks, joined Doug Green, Publisher of Technology Reseller News, to share how his company blends classic customer service values with cutting-edge communications technology. Axxess Networks, a leading provider of VoIP, UCaaS, and CCaaS solutions, stands out for what Sklaroff calls an old-school approach to customer care. “Whatever happened to good old-fashioned customer service?” Sklaroff asked. “At Axxess Networks, we treat every customer like

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Telecom Reseller / Technology Reseller News

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