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Telecom Reseller / Technology Reseller News

Telecom Reseller

Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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All Episodes

Visibility and Control: TELCLOUD Highlights the...

Telecom Reseller / Technology Reseller News ·

2026/03/19

“You can build the most reliable system in the world, but if you can’t see what’s happening, you can’t manage it,” says Jake Jacoby, CEO of TELCLOUD.In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, speaks with Jacoby about a critical component of modern POTS replacement deployments: visibility, monitoring, and proactive management. As organizations transition away from legacy copper lines, replacing them with wireless and

en-US

12:46

Cyara: Amitha Pulijala on AI-Powered Customer Journey...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Amitha Pulijala, Chief Product Officer at Cyara, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the growing importance of assuring customer experiences across increasingly complex digital and voice engagement channels. Pulijala explained that as organizations deploy more advanced customer engagement technologies—including AI-driven chatbots, voice assistants, and automated workflows—they must ensure that every step of the customer journey works

en-US

8:48

Sinch: Julia Fraser on Voice Relay and the Future of...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Julia Fraser, EVP Americas at Sinch, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the company’s latest innovation in AI-powered voice communications and how enterprises are evolving their customer engagement strategies. Fraser discussed Sinch’s Voice Relay technology, which converts AI-generated text responses into natural voice conversations, enabling organizations to create more dynamic and human-like interactions in contact center

en-US

10:02

Quiq: Mike Myer on AI-Powered Customer Conversations...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Mike Myer, CEO of Quiq, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about how artificial intelligence is transforming customer engagement across voice and digital channels. Myer explained that organizations increasingly need to manage conversations across the entire customer journey, whether those interactions are handled by human agents or AI-powered automation. Quiq focuses on enabling businesses to orchestrate these conversations across

en-US

Intrado: Vanessa Hearn on E911 Compliance and Unified...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Vanessa Hearn, Director of Channel at Intrado, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the growing importance of emergency communications, E911 compliance, and unified notification systems for modern enterprises. Hearn explained that organizations today face increasing regulatory requirements related to emergency communications, particularly around E911 compliance for enterprise voice systems. As businesses adopt cloud communications and

en-US

Gamut’s Brian English on AI-Powered Network...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Doug Green, Publisher of Technology Reseller News, interviewed Brian English, Chief Operating Officer at Gamut, to discuss how AI is transforming network operations and enabling a shift toward more autonomous telecom environments. English explained that Gamut is focused on applying AI to simplify and automate complex network operations, particularly in environments where traditional tools struggle to keep pace with scale and complexity. As networks grow more dynamic, operators need systems that can

en-US

Verizon Business on AI, Data, and the Future of...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Moshe Beauford, reporting for Technology Reseller News, interviewed Robin Goldsmith, Practice Leader for Healthcare & Life Sciences at Verizon Business, to explore how AI, data, and secure connectivity are reshaping healthcare delivery and innovation. Goldsmith explained that healthcare organizations are under increasing pressure to modernize while maintaining strict compliance, security, and patient privacy standards. As digital transformation accelerates, providers are turning to advanced

en-US

GCH Technologies on Short Code Registry and Messaging...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Doug Green, Publisher of Technology Reseller News, interviewed Ariel Reid, Vice President of Customer Experience at GCH Technologies, to discuss the growing importance of short code registry, messaging compliance, and brand trust in today’s A2P (application-to-person) messaging ecosystem. Reid explained that GCH Technologies focuses on helping enterprises navigate the increasingly complex requirements around business messaging, particularly as carriers and regulators tighten rules to combat spam,

en-US

7:00

Dialpad: Craig Walker on AI-Powered Communications...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Craig Walker, CEO and Co-founder of Dialpad, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about how artificial intelligence is reshaping enterprise communications and redefining the contact center. Walker explained that AI has moved beyond simple automation and is now becoming deeply integrated into everyday communications workflows. With advances in speech recognition, natural language processing, and real-time analytics, AI can assist agents during

en-US

Cavell on Market Shifts, AI, and the Future of Cloud...

Telecom Reseller / Technology Reseller News ·

2026/03/19

Patrick Wilson of Cavell joined Doug Green, Publisher of Technology Reseller News, for a Cloud Communications Alliance (CCA) podcast discussing the evolving cloud communications landscape, key market shifts, and the growing impact of AI across UCaaS and CCaaS. Wilson outlined how the industry is entering a new phase of maturity, where growth is no longer driven solely by seat expansion, but by value-added services, integration, and differentiation. As competition intensifies, providers are

en-US