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PODCAST

The KMC University HelpDesk Podcast

The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive. Learn more about how KMC University can help you and your chiropractic practice:

education courses

All Episodes

00:01:53

Chiropractic Intake Form Compliance: Your First Line...

The KMC University HelpDesk Podcast ·

2026/04/24

Incomplete intake forms can create serious problems for your practice, both clinically and financially.In this HelpDesk episode, Dr. Erin Stubblefield explains why chiropractic intake forms are the foundation of proper documentation, medical necessity, and cash flow. Learn how missing or vague patient information can trigger audit red flags and how your team can prevent issues before the patient even reaches the exam room.If you want to keep more cash in your practice, it starts with building better

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00:04:27

Chiropractic Retention Strategies That Actually Work

The KMC University HelpDesk Podcast ·

2026/04/22

Want to improve patient retention and keep more cash in your practice? In this HelpDesk episode, KMC breaks down core relationship management and why the first 30 days of care are critical. Learn how clear clinical and financial communication can reduce patient drop-off, improve engagement, and strengthen long-term relationships in your chiropractic practice.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:04:44

How to Structure Chiropractic Discounts the Right Way

The KMC University HelpDesk Podcast ·

2026/04/21

Thinking about offering payment plans, prepaid visits, or memberships in your chiropractic practice? In this HelpDesk episode, Dr. Colleen Auchenbach explains how to structure these options compliantly, starting with your fee schedule, understanding time-of-service discounts, and avoiding common mistakes that can create billing and legal risk. Learn how to build flexible patient payment options without compromising compliance.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:03:29

Differential Diagnosis in Chiropractic

The KMC University HelpDesk Podcast ·

2026/04/19

Are you documenting differential diagnosis in your SOAP notes? In this HelpDesk episode, Dr. Richard Mason explains why differential diagnosis is critical for improving clinical certainty, guiding treatment decisions, supporting referrals, and protecting your practice from medical-legal risk. Learn how to think through complex cases and document your clinical reasoning effectively.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:02:33

Is Your Case Management Costing You Cash?

The KMC University HelpDesk Podcast ·

2026/04/19

Is your case management helping or hurting your bottom line? In this HelpDesk episode, Dr. Erin explains why chiropractic case management documentation is critical for proving medical necessity, avoiding audit risk, and improving patient retention. Learn how documenting functional goals, tracking progress, and recording clinical “pivot points” can protect your revenue and strengthen your practice.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:04:36

97140 vs CMT: When Each Code Is Appropriate

The KMC University HelpDesk Podcast ·

2026/04/17

Are you using 97140 manual therapy instead of chiropractic manipulation (CMT) for Medicare patients? In this HelpDesk episode, KMC explains the key differences between CMT and manual therapy coding, when each service is appropriate, and why manual therapy should never be used as a workaround to avoid billing Medicare. Learn how proper documentation, diagnosis selection, and treatment planning protect your compliance and reimbursement.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:05:07

PHI Restrictions and Self-Pay: A Compliance Guide for...

The KMC University HelpDesk Podcast ·

2026/04/17

Did you know patients can legally ask you not to bill their health insurance? In this HelpDesk episode, Rachel from KMC University explains how HIPAA allows patients to request restrictions on the disclosure of their Protected Health Information (PHI) to a health plan. Learn when providers must honor these requests, what documentation is required, and why PHI restrictions cannot be used as a workaround for Medicare billing.⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:02:37

Roller Table Pitfalls: Traction Coding and Insurance...

The KMC University HelpDesk Podcast ·

2026/03/02

Are you billing roller table traction correctly? In this HelpDesk episode, Rebecca explains the compliance risks of using CPT 97012 for roller table or auto traction. Learn how payer medical review policies are changing, why AMA guidance matters, and when to consider CPT 97039 as a self-pay option. Protect your practice from deceptive coding risks and audit exposure.⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:02:22

Chiropractic Documentation Made Clear with Outcome...

The KMC University HelpDesk Podcast ·

2026/03/01

Are you using Outcome Assessment Tools (OATs) correctly in your chiropractic documentation? In this HelpDesk episode, Dr. Erin explains how OATs serve as navigational checkpoints in the patient journey. Learn how to align assessments with patient complaints, strengthen medical necessity, improve ADL documentation, and avoid common compliance mistakes, including copyright concerns. Clear documentation leads to better patient outcomes and stronger payer confidence.⁠⁠⁠⁠⁠⁠⁠Watch the full video on

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00:08:46

Updated Notice of Privacy Practices (NPP) & Part 2...

The KMC University HelpDesk Podcast ·

2026/02/28

The recent federal enforcement deadline of February 16, 2026 requires all healthcare providers, including chiropractic clinics, to update their Notice of Privacy Practices (NPP) to reflect new rules surrounding 42 CFR Part 2 substance use disorder (SUD) records.⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:04:57

No Exam, No Adjustment: Setting Clinical Boundaries...

The KMC University HelpDesk Podcast ·

2026/02/27

What do you do when a new patient says, “I don’t want an exam, I just want an adjustment”? This HelpDesk episode tackles a situation chiropractors and CA's face all the time. Learn why patients don’t get to set clinical rules, how to confidently uphold your standard of care, and how to navigate these conversations professionally, without confrontation. We also share practical scripting for your front desk and clinical team to protect your license, your patients, and your practice.⁠⁠⁠⁠⁠Watch the full

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00:05:39

Insurance Verification Mistakes That Cost...

The KMC University HelpDesk Podcast ·

2026/02/27

Insurance verification is more than checking if coverage exists, it’s about confirming how chiropractic services are covered, who can render them, and what rules apply. In this HelpDesk episode, KMC University explains the critical difference between eligibility and proper insurance verification, including Medicare, Medicare Advantage, and QMB patients. Learn how accurate verification protects cash flow, prevents denials, and keeps your office compliant.⁠⁠⁠⁠Watch the full video on

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00:02:48

Kickstarting Revenue Cycle Management for a...

The KMC University HelpDesk Podcast ·

2026/01/20

A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant.From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, this episode covers the must-do actions that protect your practice financially and reduce audit risk. A

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00:02:27

ChiroTouch Compliance Alert: When Staff Are Set Up as...

The KMC University HelpDesk Podcast ·

2026/01/16

Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible.⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:03:51

Why Your Report of Findings Can Make or Break Patient...

The KMC University HelpDesk Podcast ·

2026/01/16

The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance.⁠⁠Watch the full video on KMCUniversity.com!

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00:03:47

Closing the Year Strong: A Chiropractor’s Compliance...

The KMC University HelpDesk Podcast ·

2025/12/15

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared.⁠Watch the full video on KMCUniversity.com!

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00:03:51

Mastering Routine Office Visits: Documentation That...

The KMC University HelpDesk Podcast ·

2025/12/12

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.”You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and objective findings, and how to document functional progress without slowing down your workflow. Whether

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01:03:49

Documentation 101: Chiropractic Essentials

The KMC University HelpDesk Podcast ·

2025/12/12

Strengthen Your Chiropractic Documentation Before an Auditor DoesStruggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation.Whether you’re refining your initial visit templates or improving your daily documentation flow, this webinar gives you the

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00:05:45

Beyond the Codes: Protecting Your Practice from Fraud...

The KMC University HelpDesk Podcast ·

2025/11/17

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance.Watch the full video on KMCUniversity.com!

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00:04:53

HIPAA and Artificial Intelligence: Protecting PHI in...

The KMC University HelpDesk Podcast ·

2025/11/10

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice.Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA applies to AI services, what new security rules are coming, and what steps you should take to stay

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41 results

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